I'm a new freelancer that offers over 12 years of face to face and over the phone customer service experience, as well as 4+ years of Assistant Manager experience in a fast paced call center environment. I have experience in the following:
- Managing Teams / Agents - Effective Agent Scheduling - Setting & Monitoring KPI's - Organizational Skills - Excellent written and verbal communication skills - Document Creation (Policies, Procedures, Spreadsheets) - Salesforce - Microsoft Excel - Microsoft Word - Microsoft Outlook - Google Docs., calendars and email - Spreadsheets - Mail-merge - Data Entry - Email Templates / Responses / Support - Online Chat Support
I'm a dedicated, fast learner that is detail oriented and goal driven.
Hourly Rate: $20/hr
Location: Los Angeles, CA
I am a results-oriented professional with consulting experience in the following areas:
Call Center - Inbound/Outbound, B2B, B2C - Startup - Development - Check-ups and Tune-ups - Outsource Customer Service, Telemarketing and Business Development .
Call Center Management
Marketing Program Management
Sales Program Management
Department/Product/Service Launch Expert Strategic/Tactical Planning/Implementation Recruitment/Personnel Development
Budget/P & L Management
KPI/SLA/Quality Assurance Development and Management
Hourly Rate: $137/hr
Location: San Diego, CA
I am a free lance marketing and media buyer who has worked with some of the largest eCommerce companies in the US.
Hourly Rate: $110/hr
Location: Playa Del Rey, CA
Dynamic & versatile marketing executive with extensive customer knowledge & accomplished track record developing & launching new products for domestic & international markets. Additionally skilled in leading & motivating diverse teams to achieve results. Successful in developing long-term strategic goals, short-term tactics, gaining corporate support & championing growth. Working experience in different international cultures including UK, Europe, USA & Canada.
Expertise includes: Product development & launches; sales & business development; presentations & training; project management; product life cycle management; strategic & tactical planning; budgeting & expense control; staff development & motivation; strategic & tactical sales; marketing & social media; unique expertise in diverse markets.
Hourly Rate: $104/hr
Location: Dana Point, CA
I am a highly-motivated, results-producing professional with Salesforce, CRM, market research, business analysis, marketing and sales support experience. Strong experience with CRM administration and setup with salesforce.com and Microsoft CRM along with the ability to integrate with other systems. Very quick learner with everything related to applications and software.
Hourly Rate: $75/hr
Location: San Diego, CA