Elance Blog

How To Have A Successful Working Relationship Online

One of the most crucial elements in creating or receiving the highest quality work is having a successful relationship with those you work, collaborate, and share with. As technology and communications continue to evolve, more and more people are moving to the online world to get the work they need done. However, many of the timeless tips that were once used offline still apply today, albeit slightly differently, when working online.

Before you hop back on your PC and get back to work, check out these six tips to have and maintain a successful working relationship online.

Build a Human Relationship: Considering that most people conducting work online spend a good chunk of their time behind a computer screen, it’s easy to forget that those on the other side of the network are human just like you. Be sure to spend some time building a more human relationship with those that you work, online or off. For example, when exchanging Workroom messages, it doesn’t hurt to add a friendly greeting or ask how the other is feeling for the day.

You’d be surprised at how much a simple “thank you” can affect attitudes as well as your business. According to a study conducted at The University of North Carolina Business School in 1999, people that “experience rude behavior on the job quit their jobs (12%), lose work time (52%), and deliberately decrease their work effort (22%).” (via Smashhits)

And this one goes for employers: Give your provider the trust and freedom they need to complete job tasks. The people that you work with are the experts in their respective fields and have the credentials to prove it – it’s the reason why you hired them in the first place. And remember, over-micromanagement is almost always counterproductive for both parties involved.

Set Up Office Hours: This is a big one. Just like any other brick and mortar business or office, both the provider and employer need to have a standard set of office hours that they can be consistently reached. Having this will not only help facilitate smoother communication on jobs in progress but will also allow you to rest a bit easier at night knowing that the other is just a phone call/chat/Workroom message away. Remember: You don't necessarily have to be working in the same time zone or same continent for that matter -- just be sure that there is a set time that both parties are aware of.

Speaking of communication, be sure to let those you work with know your preferred method of communication, whether it is Workroom messages, chat, Skype, webcam, email, or phone. Some might call me old fashioned, but I still love calling someone up on the phone and hearing someone’s voice regardless of if it’s business or personal, but the choice is yours.

Stay In The Loop: Setting up checkpoints, or Milestones as we like to call them, is a great way to establish a timeframe surrounding the work that will be completed. Think of it as a general map that will provide guidance and set up appropriate expectations for both employers and providers.

Also, make sure that those you work with are in the loop with what's going on in real time. Setting up succinct, consistently-placed communications or meetings to go over what was accomplished and what’s on tap for the following week is a no-brainer. On Elance, you can accomplish this by using our weekly Status Report or Timesheet tool. However you choose to get the point across is up to you, but the main takeaway is that the success rate of the job largely depends on both parties staying on the same page.

Additionally, a good way to make sure both of you are on the same page is by using documents like Non-Disclosure Agreements, Change Order Agreements, and Contracts. These documents will protect both parties in case there is any sort of dispute. For sample versions of these documents and more, visit our help portal here.

Know Your Tools: Take time to familiarize yourself with tools that are available for you to utilize online. On Elance, there’s a wide variety of tools that are integrated into our Workroom, like a 500 MB-per Workroom file server with version control, integrated real-time chat, and a message board that will continuously log all chats and messages that can be reviewed at any time. There are lot of key benefits to utilizing the Workroom’s robust feature set – learn more about it here.

If there are other tools that float your boat out there, like video chat, online collaboration suites, IM, or even standard email, spend some time researching what tools will help boost your productivity when working with others online.


Elance Help: Documents For Hiring On Elance

Elance Blog: How to Review A Provider Profile

Elance Blog: Make Every proposal Count


I just wanted to thank Elance for creating an amazing forum in which to find good talent. I have been able to find very knowledgeable people for my debt stie, which you can see at www.debtsettlementprogram.net. Couldn't have done it without you.

Majesty sir, I am very very grateful to you that yours majesty has provided me such a "huge & honorable online working post" for serving the humanity/ employers/ great business peoples , contacts& etc ? -----> Sir , as I am holding different type of expert ship/ experience , so in start , It may the probability that on completing the expected assignments , may be found not to their standard/ good wills but by the grace of GOD , and also my honesty motto /thinking & 40 years experience , Inshala , I will grip on all "given assignments" by the expected employers and also under yours instructions & control ? thanks !

very nice for your response

Dear Sir,

Have a nice Day
we will improve our skills more and more under your kind guidance, your feedback and guidance is very fruitful for me

Great & very amazing Article ! I am really fascinated to go through this one. It will be a piece of concrete guidance for any one who comprehend this a little bit & it may really create a sound human relationship & social network to others. I am really proud of receiving this article.

Thanks with the best wishes.

Mohammad Rafiqul Islam
Dhaka, Bangladesh.

Building Human Relationships is the key to success.... Social Media is a new tool to interact.... Great Article....

yes friend .. can you guide me too ?

YES of course.

Human Relationship is the key undoubtedly. Social media is of course the modern platform. Human beings are created by Him totally different from other living beings. One of the differences is that other living beings cannot change their life, cannot build their relationships, a lion will always be a lion in a jungle. we can transform our life the way we want.n secondly we are not made self reliant. we can live only with social contacts. think of it that the moment you get up in the morning every thing and everything that we use i.e. our tooth paste, clothes, accessories, and what not are made by someone else. this is another total difference with other living beings. we have entered all the domains of the uiniverse though we are not physically capable of - we can fly though we dont have wings, we can live under the sea though we are not fit enough to live in sater, we can take control of trees though we are not living on trees, and what not we have captured all the corners of the universe. basically all this achievement is due to human relationship. it is a wonder. however, we forget the role played by others and give credence to our ego and take pride in our own achievement though major role in our achievements have been played by others.

Nice article. We cannot stress enough how important it is to define the task in as detail as possible. It is worth putting in that extra time to clearly outline the job in advance. We have had good success with Elance professionals for some of our special projects.

Hello, I am new on elance.com and I have had a slow start. Do you have any recommendation to win projects even though you have cero experience at elance? How to succed in elance when you are new?

plz share with me your experience at elance as i am very much new to elance

I m new on elance , can u share your knowledge with me?


I would recommend checking out Elance University (Providers section) and the Elance Blog -- both of those are chock full of great information to help you get started.




Interaction among contract and his client is just a step for showing commitment and a mean of confident towards the assignment given.

Thanks for Elance, your web site really nice and full of job chance... So I really jobthank you even if I did not get any job still. and your day to day information activities is really strong. Thanks please keep it up


help me pls how to work it

what is that?

Loved all you posted on your article.I really admire it a lot,Many Thanks for sharing.I will surely keep this tips on my mind.

Thanks again:)



swati, i had a job for you.. contact me by google mail = samidzki@gmail.com

Hello Mr. Samidzki,

Please take a look at my profile and get in touck with me if the job is still open.


Hello Mr. Samidzki,

Please take a look at my profile and get in touch with me if the job is still open.


plz guide me how to work on elance as i am new user . my id (ewbaig@hotmail.com)

hi my name is tauseef inaam please kia job say related meri kuch help hosakti hai please ap logo ko elance ka bohat experience hai please help me please i am waiting your reply



I am new at elance and I find this article very interesting. Looking forward to more tips to help grow my translation business and gain clients via elance.



I am new in elance.I saw the article.It is really an effective article for freelancers like us.I am struggling a little bit about biding in jobs.But i will took all my chances.

ya...really, Elance is a better website than others & i like all the given articles. & & i am a new one for that so, i am looking hopefully towards my Goal...Bidding.
if any one want to express their view & talk regarding to that they can talk with me feel free & any time...i will be online.

Thank you very much.

Hi....i am recommending to every user that they have to participate & to aware about " Elance University",
because its very interesting.

Thank you.

Very use full article, I enjoy it and I ready to follow the tips
Special Thanks for

Hello, I am new on elance.com and I have had a slow start. Do you have any recommendation to win projects even though you have cero experience at elance? How to succed in elance when you are new?

Hello, I am new on elance.com and I have had a slow start. Do you have any recommendation to win projects even though you have cero experience at elance? How to succed in elance when you are new?

Hello, I am new on elance.com and I have had a slow start. Do you have any recommendation to win project....??

i very interested but i don't know to start ...:(

what is your speciality

Hi Mikerana,
My specialty SEO,Auto CAD,3ds Max.Pl. give any advice.

I am a consultant who specializes in developing workforce education, organization communication and effectiveness training. With over twenty-two years experience as a policy researcher.

Hai ayu...saya pun baru kat sini...pening ler nak cari keje kat sini...langsung tak tau macam mana nak buat

I find elance.com very interesting. I got interested after being referred by Oliver Gu. Though new, I feel positive towards creating long term relationships with clients. Thumbs up for you

Greetings, I am new at elance,but already joining the trend especially since I love to browse the Internet.I've
also managed to place some proposals,hopefully I'll get one.Otherwise this is a great opportunity to everyone who,s interested in making money and also sharpening their skills while at that.

New in Elance. No work or contacts jet but hope this will change soon because we have what to offer clients as you see :)

Hope we will get first project soon :)

Hi sir i am interesting to do the online project but i can't understand how to start so please provide me some project on SAS, MS Excel and MS Access

Ann R.

Dear Elaine,

I thank you for the positive feed back. Your job listings are informative and encouraging. I highly recommend Elane to my friends and others.

Hello, I am new Contractor on elance.com and I have had a slow start. Do you have any recommendation to win project....??

Hello colleagues,

I am ultra new to the site but well experienced in design prototypes made on Access platform. Unless you make a prototype the cycle of amendments will not end. Prototype will let you capture the essence of business requirements, and the details in a matter of a week or so.

I specialise on designing ACCESS based prototypes for a single user testing environment. Nothing is as good as having policy files isolated so that the flexibility can be provided, without changing the main system.

And I do it without a word of coding in VB

thank you!I will work quality!

Hello, fellow contractors.

I was just reading some of the comments in this forum, mostly related to slow response from contractors. I was quite surprised to see spelling/gramatical errors in almost every post!! Could it be possible there are also errors in your proposals? (I've done this myself!) Please take this comment with the kindness intended as I am just trying to be helpful, but as professionals seeking work, it is imperative to have proper spelling, grammer and correct use of the English language. Hope this helps and good luck to all!

And I thought the correct spelling of grammer is "grammar". Please refer the English dictionary.

no hard feelings please!

Started sarcastically yet a diplomatic finish and above all, everything in a single line.
Thanks, that too would help a lot.