Elance Provider Keeps Clients SatisfiedElance_Keith | Dec 11, 2008
Since joining Elance, Stephen Black (BigTex34) has successfully completed 21 projects while keeping an impressive 100% feedback score.
We spoke with Stephen about the types of projects he bids on, how he competes, and how he maintains 100% feedback. Here’s what we learned:
Stephen checks out projects in the ‘Writing & Translation’ and ‘Sales and Marketing’ categories. “I started using Elance because of the high number of projects available in my field,” Stephen said.
Stephen reviews project descriptions carefully and only bids on those that are within his focused field. He specifically looks for writing projects such as sales letters and email marketing.
Stephen demonstrates the value and quality of his writing by providing examples in his portfolio and submitting detailed proposals. “When clients are looking for quality in writing projects – they’re not looking for the lowest bid – they’re looking for the provider who has the most to offer,” he said.
Providing Customer Service
For Stephen, maintaining 100% feedback comes from going the extra step to take care of a client. “In the rare instance a client is not satisfied with my writing, I am happy to take their feedback and make edits,” Stephen said.
“In some cases, I take the time to explain why something was done a certain way. For example, I could explain to the client how a piece was geared towards the readers’ position or emotional state of mind,” he said. “I do what I can to ensure that they’re not only getting what they paid for, but that they’re getting more.”
“Using Elance, I’ve been able to market my service without expensive travel or time consuming meetings," Stephen said. "It’s been a great resource for me and for my clients.”