Emphasis On Trust & Safety Makes Elance THE Place For Great Work.e_darrellj | Jul 24, 2013
As you’re all aware, the Elance community has grown tremendously in the last year and in the process it has experienced some growing pains. For many months now we’ve been working hard to develop new ways to help top freelancers differentiate themselves, as well as ways to create better matches between clients and freelancers.
In short, we want Elance to continue as the world’s most trusted online workplace. And over the next few months we will introduce a series of changes to ensure that the most-deserving freelancers on our platform get the recognition and exposure they merit, while businesses get the best work possible.
On July 28th we will roll out some of these changes, beginning with a recalibration of the Level system and some of the changes to the My Stats page which you may already be aware of (see our recent blog post for more information).
We’ve recalibrated the Levels system to give recognition to freelancers who deliver great quality. Now a freelancer’s Level is an even more helpful metric for hiring decisions. With this update we’ve made modifications to "Recommend Score,” which now more precisely differentiates the client satisfaction ratings between each member of the community. You’ll see the “Recommend Score” appearing in the Snapshot area of a freelancer’s profile page (or your My Stats page, for freelancers with Premium Membership plan).
Other areas where you’ll soon see changes include enhancements to our matching engine and the proposal submission process (to improve matching quality), as well as enhancements to the Profile page and even some features that will be available only to Premium Members.
These updates are all meant to enhance the quality, vibrancy and health of our community as we continue to grow. For our amazingly talented freelancers, we want to highlight and reward the great quality work you deliver on a regular basis and enable you to win more work as a result. For our valued clients, we aim to provide you with an even more accurate assessment of how freelancers rank among their peers so you can make the best possible hiring decision.
One person you’re sure to hear from on our blog is Elance’s Senior Director of Trust & Safety Jeff Chen. Jeff will post regularly on his team’s efforts to continue delivering world-class protection measures, ensuring that working on Elance is stress-free for everyone.
Here’s a quick introductory note from Jeff:
Hello Elancers, my name is Jeff Chen and I head the Trust & Safety group here at Elance. With Trust & Safety we focus on ways that we can highlight and reward your great performance on the site. We are proud to say Elance is the world’s safest and most trusted place to work online and that is thanks to you. Among the areas I’ll be back to talk about are:
• Payment Protection on all Elance jobs (something no one else offers), via Elance Escrow Protection and Work View Protection.
• Profile transparency, including how our upcoming profile updates will help freelancers better represent their quality and make it easier for clients to make the best-informed selection.
• Lots more, as new updates roll out.
Here at Elance, ensuring a vibrant and healthy marketplace is something we take great pride in. We appreciate all that you do to help us in this regard. We appreciate everyone who helps make Elance the world’s most trusted online workplace.