Find the help you need, when you need it.

We’re here to help you every step of the way. We have many resources including Elance University, detailed Help content, and an active member forum (Elance Water Cooler) to answer your questions.

If you can’t find the answer to your specific question, simply send us an email or chat live with our Customer Support team.


Protect your privacy.

Elance gives you the flexibility to control what information you share and how you share it.

Control What You Share

Elance gives both clients and freelancers flexibility in how they share their information. You can choose to make your profile, jobs and how much you’ve spent or earned public or private. It’s up to you.


Enjoy a safe work environment.

Elance knows that jobs are more successful when both clients and freelancers have the right tools to do their work in a secure environment.

Dedicated Workroom

We provide a dedicated workroom for clients and freelancers to communicate, share files, and collaborate on the job. Only those with approved access and their invited guests have access to this workspace.


Work with real people.

We believe that transparency is key to making confident hiring decisions, as well as developing long-term, trusted relationships.


Count on payment protection.

It’s simple. Clients want to pay for results. Freelancers want to get paid for their work. We have payment protections for both.

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