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Customer Service
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 21, 2015  |  Ends: 1d, 19h  |   53 Proposals
come and work for our fast growing e-commerce business... we're looking for someone with an experience in online customer support and preferably, with an interest in fashion. Using language that's 'on brand' we aim to provide a chilled, relaxed approach to customer support. You'll be responsible for responding to customer emails, trouble-shooting and solving customer issues and in general, helping create a positive customer experience. going above and beyond what the customer expects, to offer personal, tailored help. We need someone with exceptional written English and knowledge of the language. As all communication is web based, this is vital. - - - - - - Fast internet connection, chrome and Skype are required. - - - - - - Drop us a proposal and we'll chat. Would love to find someone available, ideally to work PST 'working hours' (we're based in the UK and are looking to bridge the time gap). We're interested in anyone with a fresh, innovative attitude towards customer support...
Category: Customer Service       
Preferred Location: North America, Australia/Oceania

h****orc
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| h****orc
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Aug 21, 2015  |  Ends: 16d, 13h  |   7 Proposals
We are looking for a reliable, proficient freelancer who is able to support our Portuguese market in the areas of Customer Service, Product Approvals and Translations on an ongoing/part time basis. At the beginning you will support us mainly with translations. To be considered for this role you will need to demonstrate minimum 3 years in a similar role. Training will be provided. Level of Portuguese: native Level of English: fluent
Category: Customer Service       
Preferred Location: Portugal

h****bzz
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| h****bzz
|    United Kingdom
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 20, 2015  |  Ends: 1d, 2h  |   12 Proposals
We are in need of a fluent English speaking Magento sales order processing company. We are a survival food company who sells emergency foods. Successful company must learn our products and be able to discuss the survival and emergency food arena. You will be responsible for answering general questions, making purchase suggestions and entering orders into our magento website. We will also pay bonuses for increased sales amounts. THE MORE YOU SELL - THE MORE WE PAY! We require the following: Fluent English Language Ability to "upsell" customers 100% accuracy in putting in orders Be available 7/24 We will pay bonuses for larger sales and provide discount tools to help you get to higher levels. Please DO NOT APPLY if you do not have the following: >> At least 4.9 or higher on Elance >> Have at least 50 reviews >> Have experience with Magento Platform >> Have ratings on your profile for "customer service and order processing" Thanks and we ...
Category: Customer Service       

j****her
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| j****her
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 3-4 weeks  |  Posted: Aug 20, 2015  |  Ends: 1d, 2h  |   31 Proposals
Must have an amazing phone voice and demeanor. Hours can be flexible put prefer PST 9-5 M-F. YOU MUST BE AVAILABLE M-F PST 9-5. Seeking a quality candidate with better than average phone skills to take inbound customer service calls, collect data and to call out to customers to do satisfaction surveys. This job is a temp gig for 30 days but may or may not lead to permanent full time work. We will train but must be a self-starter, computer literate. Duties include: 1. Inbound Customer Service. 2. Outbound Customer Service. Some possible up-sells or down-sells. Customer retention. 3. Appointment setting and tracking. 4. Some light data entry work relating to the calls you take and make. Requirements: 1 Must have computer in great shape. You will use your own computer. 3. Must have a smart phone with good service. 4. Must be timely, efficient and great with people.
Category: Customer Service       
Skills: Customer Service, Phone Support       

h****nce
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| h****nce
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 1-3 months  |  Posted: Aug 20, 2015  |  Ends: 12h, 47m  |   32 Proposals
Great communication skills Phone support Job Description: We're looking for a Customer Service Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - A complete Elance profile - References or an established reputation on Elance preferred
Category: Customer Service       
Skills: Customer Service       

B****006
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| B****006
|    United States
Hourly Rate: $3 - $4 / hr   |  Duration: 4-6 months  |  Posted: Aug 19, 2015  |  Ends: 15d, 5h  |   11 Proposals
This is a full-time position based in Bangkok and includes free housing. Responsibilities include answering emails, answering chatroom messages, and taking phone calls. There is a low volume of activity, it can be done from home. I need a report emailed to me everyday, it can be a simple excel file documenting the activity, including the following: Calling country: Caller's name: Time: Subject: Result: Pay is $3-4 per hour and includes free housing in an upscale Bangkok complex near Nana BTS. There are a few other responsibilities. You should have a good command of the English language. The content is for mature adults.
Category: Customer Service       
Preferred Location: Thailand

w****ind
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| w****ind
|    Canada
Fixed Price: Not Sure   |  Posted: Aug 16, 2015  |  Ends: 12d, 8h  |   32 Proposals
We are a startup company that will be installing WiFi at hotels and other hospitality environments in the USA. Support calls will start out low in volume, but will increase as we establish more hotels and other service contracts. Support calls will be limited to assisting customers with the WiFi connection, which includes troubleshooting the customer's wireless device. Excellent communication skills in the english language is required.
Category: Customer Service       
Skills: Customer Service, Helpdesk, Computer Skills       

c****ans
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| c****ans
|    United States
Fixed Price: $1,000 - $5,000   |  Posted: Aug 16, 2015  |  Ends: 7d, 21h  |   6 Proposals
We are considering building a proprietary software mainly to do our own "back office" work like this or better   [obscured]   We need a ball park to be firmed up later. Our 12 year money site it supports is uboxworldwide.com
Category: Customer Service       

w****enu
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| w****enu
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: Aug 16, 2015  |  Ends: 4d, 9h  |   27 Proposals
Innovative musical instrument company seeking help. Proprietary line as well as drop ship business. We are looking for the successful candidate who can retrieve/process orders, enter data such as tracking info. enter data so automated notifications can go out to customer. Will have to interface with customer at times, and with our suppliers, providing them with necessary info. May have to notify customer of changes and sometimes try to convince customer to try alternative if item is sold out. Will need to enter order info on accounting suite, including status of order. There is room for growth with our company. Job Description: We're looking for a Customer Service Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent records including customer interaction, processing of orders on website and accounting suite plu...
Category: Customer Service       
Preferred Location: North America

r****ins
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| r****ins
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Aug 14, 2015  |  Ends: 26d, 19h  |   29 Proposals
We are a cost reduction company and we have successfully used freelancers for many years. We have established an impressive reputation for our professionalism and are looking to grow our team of freelancers on the customer service side of our business. Working closely with our business analyst team, who focus on cost reduction projects, your primary responsibilities will be to: Provide excellent customer service through inbound multi-channel contacts as well as situations escalated to you by the business analyst team. Respond promptly and effectively to customer calls/letters and emails. Actively listen, communicate and understand our customer needs by building effective and sustainable relationships. Skills you will need include: Good knowledge of google apps for business, google sheets and google docs. We are a Google "house" and you'll need to be able to enter information into our standard formats. The ability to multi-task. You will be managing a number of cl...
Category: Customer Service       

s****onu
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| s****onu
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Aug 13, 2015  |  Ends: 39d, 1h  |   14 Proposals
Hello, We are looking for couple of US based customer support specialists to join our company/agency. We have a established name in the market and have plenty of good projects available. Remember, you must be prepared to go through our recruitment process and background checking process with our legal consultant. There are a lot of benefits of working with our company and some of them are: - Long term projects and unlimited work - Payment on time - Bonus on Birthday - Opportunity to earn a decent earning from home - Opportunity to grow within the company Full time projects available at $7 per hour. Good luck
Category: Customer Service       
Preferred Location: United States

i****llc
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| i****llc
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 11, 2015  |  Ends: 6d, 19h  |   16 Proposals
Hello! We're a young and fast growing e-commerce business and we're searching for a customer support agent. We're ideally looking for someone with experience in online customer support for an e-commerce company (preferably fashion/footwear)/ Your responsibilities include: - Responding to customer inquiries via email (through enchant) in an effective manner - Evaluating, trouble-shooting and following up on customer issues You must have: - some experience - exceptional written English and knowledge of the language - an interest in fashion/lifestyle - an understanding of online technologies - a fast internet connection - the ability to be available from 4 - 6pm UK time (8am - 10am PST) during the week - an ability to work during PST 'working hours' - willing to work up to 4hrs at the weekend - Skype, and be available regularly to chat via the program You will ideally: - be a US resident (PST) - have excellent feedback on elance - have knowledge of enchant/shopify NO AGENCIES P...
Category: Customer Service       
Preferred Location: United States

h****orc
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| h****orc
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Aug 05, 2015  |  Ends: 31d, 3h  |   36 Proposals
Balsam Brands is looking for Customer Service Associates to join our growing CRM Team in the Philippines. The Customer Service Associates will work closely with the CRM Supervisor to deliver world-class customer service to clients through emails and live chat across several brands. The ideal candidate is someone who possesses excellent English speaking and writing skills and strong analytical capabilities. Candidates must also have a fast and proactive learner's attitude. Experience with BPO and Retail Customer Service is preferred. Interested applicants must also exhibit the ability to protect and ensure the confidentiality of the company's files and data. The engagement will be on a contractual, seasonal basis or approximately four to five months. Responsibilities: ? Effectively deliver world-class customer service across through our live chat and email channels across multiple brands while complying with various Service Level Agreements and Key Performance Indicators. ? Perform ...
Category: Customer Service       
Preferred Location: Philippines

E****nce
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| E****nce
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 1-3 months  |  Posted: Aug 05, 2015  |  Ends: 9h, 21m  |   26 Proposals
We are searching for a Customer Service Executive based in the Philippines who is looking to grow, learn & accept new responsibilities in a short period of time. This is an outstanding opportunity to work with a very innovative online business model that is continuously evolving. You will support our English speaking markets in customer service (via phone, email ticketing system, live chat). Key requirements: ? Must have an energetic hands on attitude and keen interest in working with an online start-up company. ? Motivated to hit the ground running, working independently with a positive attitude and great energy ? Passionate focus on customers and their requirements ? Applicants need to possess excellent command of the English language, both written and verbal and show proactive communication skills ? Ability to pick up processes and systems quickly ? Experience in customer support essential with minimum 5 years experience. ? Customer service leadership qualities highly desirabl...
Category: Customer Service       
Preferred Location: Philippines

h****bzz
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| h****bzz
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Aug 04, 2015  |  Ends: 60d, 7h  |   58 Proposals
About the job: - The person hired will be working for a niche dating, site part-time. This is a permanent position. - We require someone for a minimum of 12 hours a week (or more if needed, maximum of 20 hours) to chat with users on the site through private messages. You must engage in conversations, and keep the messages flowing with open ended questions. You would assume the identity of a member on the site (not your own identity). - There is no video chat, sms text or phone calls involved. Simply private messages directly on the website. You do not need to download any type of software onto your computer in order to do your tasks. - The ideal candidate should be able to not take things personal regarding chat topics. This is a dating site, and members talk about various topics. Must be confident in carrying on conversations. Required skills: - Successful candidate should have EXCELLENT English skills, type fast (at least 60 WPM), be creative, talkative, and fun with users. No...
Category: Customer Service       

a****ion
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| a****ion
|    Canada
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Jul 24, 2015  |  Ends: 49d, 6h  |   40 Proposals
About the job: - The person hired will be working for a niche dating, site part-time. This is a permanent position. - We require someone for a minimum of 12 hours a week (or more if needed, maximum of 20 hours) to chat with users on the site through private messages. You must engage in conversations, and keep the messages flowing with open ended questions. You would assume the identity of a member on the site (not your own identity). - There is no video chat, sms text or phone calls involved. Simply private messages directly on the website. You do not need to download any type of software onto your computer in order to do your tasks. - The ideal candidate should be able to not take things personal regarding chat topics. This is a dating site, and members talk about various topics. Must be confident in carrying on conversations. Required skills: - Successful candidate should have EXCELLENT English skills, type fast (at least 60 WPM), be creative, talkative, and fun with users. No...
Category: Customer Service       

a****ion
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| a****ion
|    Canada
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 20, 2015  |  Ends: 15d, 7h  |   5 Proposals
Your mission as a Viva Labs Customer Service Specialist is to wow online customers on eCommerce platforms. Fortunately, our products are pretty special ? but in addition, your charming writing and customer service skills will really amaze current and future customers in both German and English. Thanks to your skill with a pen (okay, a keyboard), you'll be essential to each customer's impression of our products and brand. You'll often be the first to see how much our customers love those products ? and what a difference they make to their health and wellness. Specifically you'll be responsible for customer service and product listings. Job Description: We're looking for a Customer Service Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - A complete Elance pr...
Category: Customer Service       
Skills: Customer Service       

p****per
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| p****per
|    Canada
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Jul 12, 2015  |  Ends: 48d, 1h  |   8 Proposals
Support for our customers by phone remote. Conditions for this job: * Office or quiet room with Internet binding and phone binding * Perfekt German pronunciation * Good knowledge and computer experience
Category: Customer Service       

m****999
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| m****999
|    Germany
Fixed Price: $1,000 - $5,000   |  Posted: Jul 11, 2015  |  Ends: 5d, 23h  |   22 Proposals
Sr.Inbound Call Center Manager is responsible for providing daily supervision and promoting the development of other at home advisors. Must be a customer-focused person who is self-motivated, friendly and has a passion to solve client issues in an efficient and effective manner. Must be effective in managing performance and developing remote advisors through regular 1:1s, team meetings, coaching sessions, and setting expectations. Job Summary You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote technical-support advisors providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance using a variety of tools including call shadowing, metrics, and customer feedback. Because you'll work independently from home, you'll need the discipline and ability to work remotely ...
Category: Customer Service       

I****USA
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| I****USA *
|    United States
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