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Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: 2h, 58m ago  |  Ends: 14d, 21h  |   4 Proposals
We're looking for a Customer Service Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - A complete Elance profile - References or an established reputation on Elance preferred - Looking for people who are bilingual- English-chinese -Arabic-Spanish-French-Korean-Japanese Job Description: We're looking for a Customer Service Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - A complete Elance profile - References or an established reputation on Elance preferred
Category: Customer Service       
Skills: Customer Service       

f****011
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| f****011
|    Australia
Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: 10h, 14m ago  |  Ends: 14d, 13h  |   18 Proposals
The Operations Assistant I position works directly with the Policy departments at Elance handling incoming tickets and requests for assistance. We are looking for someone who: Has a demonstrated ability to learn and adapt to different situations quickly. - Possesses excellent problem solving and critical thinking skills. - Works well as a member of a team. - Possesses a high degree of integrity and trustworthiness. - Is comfortable functioning in a dynamic environment supporting the Policy department with limited supervision. - Can handle repetitive tasks while remaining detail oriented. - Has excellent command of the English language (specifically written, with emphasis on grammar and spelling). In addition this individual will need to: - Have a reliable Internet connection and utilities as this individual will be a key member of our team and stable Internet connectivity is critical to success in the role. - Have the ability to Skype and conference as needed with other Elance team ...
Category: Customer Service       

E****nce
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| E****nce
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: 11h, 13m ago  |  Ends: 14d, 12h  |   12 Proposals
I am the owner of an outsourced sales and marketing firm in NW Florida. This year, we joined Elance and have experienced tremendous growth by using this platform. We are now ready to hire someone to manage our Elance account, submit proposals and set appointments with myself and prospects from Elance who are interested in hiring our company. Duties with include, but may not be limited to: -Review and respond to invitations to bid on jobs -Research and bid on job in the sales and marketing category of Elance -Respond to messages in a timely manner from prospects -Schedule appointments between prospects and myself using my Timetrade calendar Contractor should be able to do the following: -Familiar with Elance search, bidding and messaging -Be willing to become familiar with our organization in order to answer basic questions about our services -Have a complete Elance profile with at least one successfully completed project from start to finish with at least one payment (it doesn't ...
Category: Customer Service       

m****eam
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| m****eam
|    United States
Hourly Rate: $3 - $20 / hr   |  Duration: Not Sure  |  Posted: 16h, 20m ago  |  Ends: 14d, 7h  |   16 Proposals
We are looking for someone to help us with customer support at key points during the day. You will be joining a growing startup and be responsible for replying to our customers a few times per day. We are looking for someone with excellent written communication skills and with a pleasant and happy disposition. Your job, in practice, will be to help make our customer's day. Job Responsibilities ? Reply to support calls and emails at a few times per day. ? Edit and maintain our support knowledge base with answers to the most common questions you receive. ? Communicate major requests and issues to the leadership team. ? Work with the development team to prioritize feature requests and bug fixes. ? Build and organize canned responses to the most common questions that come through support. Company Information ZoomShift --   [obscured]   Contact -- Jon Hainstock
Category: Customer Service       
Preferred Location: North America, Australia/Oceania

z****ift
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| z****ift
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: 20h, 32m ago  |  Ends: 14d, 3h  |   28 Proposals
I need an eBay 'vistual assistant' Main duties to include: 1. Updating eBay listing prices according to price alerts. I have a monitoring tool that will email price/stock changes on items from my supplier every time they change. My eBay listings for the items must be updated QUICKLY once an alert is received. This is very important. 2. Deal with customer questions/queries/emails. 3. Update sold items as 'dispatched' when notified. My eBay store will be selling a few hundred items. Will probably take a few hours a week spread over different times. Price/Stock notifications can come at any time, and need to be updated quickly. Hoping to increase eBay business, looking for a long term relationship with a reliable and honest freelancer.
Category: Customer Service       

b****ead
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| b****ead
|    United Kingdom
Hourly Rate: $4 - $6 / hr   |  Duration: 7-9 months  |  Posted: 21h, 26m ago  |  Ends: 14d, 2h  |   9 Proposals
A prestigious LLC company is looking for a team of telemarketers, currently 15 vacancies are open. If you posses excellent communication skills and you can hold a good conversation. If you're an expereinced one and you know how to talk then this the best opportunity for you! We are seeking for a team of telemarketers or individuals, preferably from Philipines. We'll provide the training and we'll provide the dialer. Their is no selling involved, all you need to do is verfication calls. We'll conduct an interview session on Saturday (tomorrow) so be quick in applying!
Category: Customer Service       

m****all
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| m****all *
|    Pakistan
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Apr 18, 2014  |  Ends: 13d, 20h  |   16 Proposals
Hello: Project 1............Deleted Project 2 ***Dependability and Time Sensitive Project. Orders must be looked at - twice daily at a minimum. Place New orders & provide tracking for orders already placed. Generally the time frames that work best are: 11:30am & 7:30pm eastern time for placing new orders, checking & adding tracking information to orders already placed. Project-2. Order Management - Placing Orders and updating tracking information on the buy.com website as well as the SB website. This will be paid at a flat rate of $15.00 - $25.00 per week- which basically allows for 1 hour per day. Should the project exceed 1 hour a day it should be recorded on standard time sheet & time will be adjusted accordingly. It is possible depending on orders that it could very easily go to $30 - $50 per week - depending on orders received. 2a. - Order tally sheet should be maintained for orders. Order reports will be provided from the buy for easier maintenanc...
Category: Customer Service       

A****son
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| A****son
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: Apr 17, 2014  |  Ends: 13d, 18h  |   34 Proposals
We want to build a long term relationship with a professional virtual executive assistant to work with our international publishing and training company in the women's personal development industry. We are seeking a self motivated, responsible person that has attention for detail, is very organized, quick learner and savvy with virtual online tools. Candidate should have excellent communication skills with a warm and friendly personality. This is an ongoing position for the right person who enjoys working in positive and uplifting environment. There will typically be 8-12 hours per week that will lead to 35 hours per week. Hours may vary according to company activity and your performance. Functions CRM data entry and data management (very critical) Order processing and event registrations Appointments scheduling Personal assistant duties Social media marketing management Wordpress maintenance - posts and pages Client directory maintenance Bonus skills may include Writing...
Category: Customer Service       

t****ker
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| t****ker
|    Australia
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Apr 17, 2014  |  Ends: 13d, 1h  |   13 Proposals
We are a Singapore based company and looking for Appointment Scheduler for our clients. Job Description: We're looking for a Telecaller to help us with our appointment scheduling needs. Your responsibilities: - Schedule appointments for sales representatives to meet with prospective customers - Manage outflow of calls to current or prospective clients/customers - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service - Adjust sales scripts to better target the needs and interests of specific individuals - Contact businesses or private individuals by telephone in order to solicit appointments - Explain products or services and prices, and answer questions from customers - Record names, addresses, purchases, and reactions of prospects contacted Your qualifications: - Basic telephone etiquette - Strong verbal communication skills - Customer service experience a plus ...
Category: Customer Service       

a****g12
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| a****g12
|    India
Fixed Price: Not Sure   |  Posted: Apr 16, 2014  |  Ends: 87d, 13h  |   0 Proposals
This is a Home Based job Job Requirements 1. Quiet home office (no background noise such as cars, livestock, or children) 2. High speed business quality internet (DSL or Broadband) 3. American or British English with little to no impairments 4. Two plus years in Call Center or Healthcare or Technical job 5. BS or Masters degree After Hire Requirements (Within 15 days) 1. Pass Written English with 95% or higher 2. Prove you are reliable, ontime, ask questions and raise issues to managers 3. Prove you can work in a remote environment 4. Able to complete and document a specified # of calls in a specific period of time ***For Proposal*** Please give an estimate of how long it will take you to call and document 100 calls (10 picklist fields and one 200 character customer response field). If there is no answer from you 1st call, you should immediately call back two more times then leave a message. When there is an answer, the call will take you 10 minutes.
Category: Customer Service       
Skills: Call Center Skills       
Preferred Location: Eastern Asia, Central & South America

r****let
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| r****let
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Apr 16, 2014  |  Ends: 12d, 11h  |   39 Proposals
Here is your opportunity to work for one of the leading online education companies in the country! We want our students to know how much we care about their success, and as a customer service representative, you are in the best possible position to communicate this. You will join an existing customer service team and will be provided with virtual training and reference materials. We are looking for someone to respond to customer emails from 3:00pm PST to 9:00pm PST Monday through Friday ONLY. This positions is 90% email customer service, and 10% virtual assistant. On rare occasion during these shifts, you may also be asked to perform simple admin tasks. *When applying, please state which shift you would like to apply for. Responsibilities: Evaluate, trouble-shoot and follow-up on customer issues via email Escalate to management when necessary Maintain regular and consistent attendance and punctuality Requirements: STRONG understand of the English language. Our customers a...
Category: Customer Service       

O****rep
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| O****rep
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Apr 16, 2014  |  Ends: 12d, 10h  |   15 Proposals
Hydra Sale, LLC assists Amazon FBA merchants my automating and managing day to day activities on Amazon. We are seeking individuals who can manage submitting tickets to Amazon for a variety of reasons and then update our systems with status data based on Amazon responses. The winning respondent will be able to: 1) Supply more than one resource to complete the work 2) Supply resources with experience using Gmail and Google Spreadsheets 3) Supply resources with excellent written English language skills 4) Supply resources that can provide a high attention to detail 5) Supply resource with experience using Method: CRM (optional) Initial work will be on an hourly basis, but we expect this to transition to a per ticket basis over time. Initial work volume may be low, just an hour or so per day, but we expect this to grow rapidly. At some point in the future, we anticpate these staff will also be communicating with our clients via e-mail or chat. Respondents that do not provide an init...
Category: Customer Service       

H****ale
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| H****ale
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Apr 16, 2014  |  Ends: 12d, 8h  |   13 Proposals
I am looking for someone to work as Admin Assitant / Customer Service for an online tax business. Requirements - only US based native speakers of Standard American English. 1) Work 4 days a week. Start at the same time every day (preferably 9am Eastern Time but this is negotiable) and work for 1-2 hours (depending on business needs for the day). 2) Actual work involves answering the phone / calling clients back and dealing with their issues such as: a) Explaining how the company works c) Taking messages for CPAs 3) All calls would be made using Google Voice & recorded using Vemotion call recording software 4) Compensation $15 - $25 per hour of phone time. We would start at $15 and rise to $20 and $25 after 1 and 6 months respectively. This is a long term opportunity - I am looking for someone to do this for years.
Category: Customer Service       

v****778
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| v****778
|    Iceland
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Apr 16, 2014  |  Ends: 12d, 8h  |   4 Proposals
I am looking for someone to work as Admin Assitant / Customer Service for an online tax business. Requirements - only US based native speakers of Standard American English. 1) Work 4 days a week. Start at the same time every day (preferably 9am Eastern Time but this is negotiable) and work for 1-2 hours (depending on business needs for the day). 2) Actual work involves answering the phone / calling clients back and dealing with their issues such as: a) Explaining how the company works c) Taking messages for CPAs 3) All calls would be made using Google Voice & recorded using Vemotion call recording software 4) Compensation $15 - $25 per hour of phone time. We would start at $15 and rise to $20 and $25 after 1 and 6 months respectively. This is a long term opportunity - I am looking for someone to do this for years.
Category: Customer Service       

v****778
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| v****778
|    Iceland
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Apr 16, 2014  |  Ends: 12d, 5h  |   3 Proposals
I need a FEMALE assistant to help our team make phone calls to our clients to give them event details. These are NOT sales calls. They are simply a 1 minute courtesy calls to make sure they have all the details for our events. A full script will be provided. You will also need to send the leads a confirmation text message. 20-40 people to call / text a week. Will be 1-2 hours a week. If we are happy with your phone manner and standard of work, there may be further assistant work available. You will be using your own phone / number / data. MUST be FEMALE and MUST be based in AUSTRALIA.
Category: Customer Service       
Preferred Location: Australia

r****yer
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| r****yer
|    Australia
Fixed Price: About $80   |  Posted: Apr 16, 2014  |  Ends: 12d, 3h  |   7 Proposals
We are currently working on a real estate project in Lyon. We are looking for a local who could assist us with some research.
Category: Customer Service       
Skills: Admin Assistant, Customer Service       

c****112
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| c****112
|    Poland
Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: Apr 15, 2014  |  Ends: 11d, 19h  |   3 Proposals
*US & CA Applicants ONLY** Our growing US-based company is looking for an outbound customer service expert and virtual assistant. But this is not the usual VA job. We're looking for someone that would also enjoy contributing ideas and sharing their thoughts, while they do their job. We're basically looking for a talented, hard working person that would like to become a valuable member of our team. Not only do we work on fun and challenging projects, but as the company grows so does everyone's SALARY! And this position will have a direct impact on growing our sales! Too many companies just want to hire people for a low salary and get all the work they can out of them. We're much different! We know the success of our company is based on the success of our team members, and that's why we believe in creating a fun work process and rewarding those that deserve it. However, I do have to say that this job is not for everyone. We're really looking for that special person that cou...
Category: Customer Service       
Preferred Location: North America

t****ler
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| t****ler
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 4-6 months  |  Posted: Apr 15, 2014  |  Ends: 11d, 15h  |   31 Proposals
Job Description: Customer Support Specialist ? Individuals in this very important position are the face of the company once the sales cycle is completed. Customers interact with Customer Support Specialists more than with any other group within the company. Once the sales cycle is completed Customer Support Specialists assist new customers with the transition to using their new EMR. Once customers have been brought onboard, they take incoming support calls and emails for the purpose of documenting and resolving customer issues. Desired Skills & Expertise: - Understanding of and actual experience with the workflow of a doctor's office. - Prior exposure to and expertise with EMR packages. - Strong computer skills and familiarity with iPads. - Previous experience working in customer support positions. - Strong problem solving skills. - Experience with and a love for the environment of a startup company. - A "Can Do!" attitude and a "Make It Happen!" approach to...
Category: Customer Service       
Skills: Customer Service       

m****ent
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| m****ent
|    United States
Fixed Price: Less than $500   |  Posted: Apr 15, 2014  |  Ends: 11d, 12h  |   17 Proposals
We are an online motorcycle parts store. Currently experiencing growth and in need of a person to reply to customer emails, process orders and on-sell products to customer. All from the comfort of your own desk. Currently we need an employee 4 hours a day, Working hours are flexible. The following are vital skills for this role 1. Excellent grasp of the English language, specially grammar. 2. Excellent customer service skills 3. Knowledge of motorcycle parts (You will be tested).  Experience in: 1. Ebay 2. Emailing customer quotes 3. Motorcycle (preferred) or automotive industry experience Majority of work is done over the phone. Only 30 hours per week, $450 per month. Must be able to work independently and meet deadlines. Reply to this by detailing your experience from above only. If it doesn't contain these your application will be ignored.
Category: Customer Service       

p****017
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| p****017 *
|    Australia
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Apr 15, 2014  |  Ends: 85d, 22h  |   28 Proposals
Philippines Customer Service Agent Wanted: **ATTENTION APPLICANTS**** All applicants who don't follow the instructions will not be considered. We're looking for someone who has experience leading a team, monitoring quality, creating training materials, and training new members. The following are tasks required by the agents you willl supervisor: A) Handle incoming phone calls and customer tickets from 9 AM to 5 PM EST Customer Service (California Time) Monday-Friday B) Ensure every ticket is solved C) Ensure notes are made in our CRM and the proper transaction is placed (if needed) for every transaction D) Provide weekly reports of hours worked E) Follow our customer service guidelines and standard procedures F) Handle outgoing phone calls and listen to voicemails to respond to customer inquiries G) Save sales and try to retain customers H) You must leave notes on every single transactions To APPLY: 1) You must have worked for a major companies and have significant customer servic...
Category: Customer Service       
Preferred Location: Philippines

a****ing
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| a****ing
|    United States
Fixed Price: $1,000 - $5,000   |  Posted: Apr 15, 2014  |  Ends: 10d, 22h  |   1 Proposal
IMPORTANT: note that if you are not a Dutch native or fluent speaker, your proposal will be reported to Elance as spam. JOB INTRODUCTION We are looking for Online Reputation Managers for our Dutch websites: lightinthebox(dot)com(slash)nl miniinthebox(dot)com(slash)nl This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will monitor and manage the reputation of our brands, listening, reporting and responding to what people are saying about us across the web. You might not handle the complaint directly (such as a refund or re-sending of goods), but will ensure that the right person handles the complaint and that the situation is resolved satisfactorily for the customer. Some interactions will be through specific review websites, others will be through other blogs or pages. You will have training se...
Category: Customer Service       
Skills: Customer Service, Dutch       

L****ltd
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| L****ltd
|    China
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Apr 14, 2014  |  Ends: 10d, 14h  |   50 Proposals
Here is your opportunity to work for one of the leading online education companies in the country! We want our students to know how much we care about their success, and as a customer service representative, you are in the best possible position to communicate this. You will join an existing customer service team and will be provided with virtual training and reference materials. We are looking for someone to respond to customer emails from 3:00pm PST to 11:00pm PST Monday through Friday ONLY. This positions is 90% email customer service, and 10% virtual assistant. On rare occasion during these shifts, you may also be asked to perform simple admin tasks. *When applying, please state which shift you would like to apply for. Responsibilities: Evaluate, trouble-shoot and follow-up on customer issues via email Escalate to management when necessary Maintain regular and consistent attendance and punctuality Requirements: STRONG understand of the English language. Our customers ...
Category: Customer Service       

O****rep
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| O****rep
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Apr 14, 2014  |  Ends: 10d, 13h  |   28 Proposals
The administrative assistant will manage incoming product orders, handle emails and handle customer questions regarding print services and marketing design services. The assistant may also be required to manage appointment scheduling and servicing additional customer questions. #1 Service with love attitude #2 Love clients like family #3 Enjoy you job #4 Respond quickly to customer requests You would be administrative assistant to 14 years+ entrepreneurs and servicing the online print platform based on high quality printing products, service, and positive social impact. Please tell me what was the last book you read or listened to. What cause are most passionate about? Why should we hire you?
Category: Customer Service       

i****aso
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| i****aso
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Apr 14, 2014  |  Ends: 10d, 12h  |   29 Proposals
***Must be HIPAA Compliant*** ***Must be HIPAA Compliant*** Require Phone Support during 9-5 business hours (Eastern Standard Time) to assist front desk. Prefer native English speakers with Standard American English (SAE) or Received Pronunciation (RP) accent. Your services will be utilized if a patient dials 0 to reach our front desk but is unable to. You will then take a message and email it to our secretary/office assistant. 40-50 Calls/day
Category: Customer Service       

A****rts
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| A****rts
|    United States
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