Hourly Rate: Not Sure
| Duration: 1-3 months
| Posted: Mar 01, 2014 | Ends: 22h, 22m |
We have two (2) lines to forward. The first will be my personal line, which will be answered as if by an admin, who will take a message, and then forward by email. The second line will receive customer technical support calls from our support number (currently less than 10 per day - but growing). We have a web-based form to which the operator will input the caller's information - or, the message can go to us by email if you prefer. 99% of our calls, currently, are M-F, 8a-6p EST. We are requiring 24/7/365 coverage, however. We would prefer American or British dialects, but will consider off-shore companies based on the professionalism we encounter when we call-in. (oh yes, we will audition the call center). It is our intention to hire a single contractor for a 1-month dry-run, followed by longer-term contracts provided we are mutually happy with the arrangement. We are expecting to pay by the minute of operator time, but will consider any reasonable proposal.
Category: Customer Service
Hourly Rate: Less than $10 / hr
| Duration: Not Sure
| Posted: Mar 01, 2014 | Ends: 16h, 45m |
This is about one hour long, and it is a recorded webinar from GoToMeeting.com. You will be given a link to the webinar so that you can view it online. You must have Windows Media Player to be able to view it. There is only one person speaking, so it should be relatively easy.