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Fixed Price: Less than $500   |  Posted: Apr 08, 2014  |  Ends: 75d, 2h  |   3 Proposals
gTeam provides software product, solution and support services to our vast customer base. We are looking for dynamic talent who want to grow their career and enjoy making customers successful; identifying customer issues and supporting solutions with complex architecture that is deployed in mission critical environments. What are the responsibilities in the job? ? Troubleshoot, diagnose and resolve customer issues independently, making use of available resources. ? Write a knowledge-based article for every new issue solved. ? Own and resolve customer issues in a timely manner for your assigned skill groups ? Adhere to assigned time zone (PST); ensure highest possible availability for incoming calls, maximizing productive use of time between issues. ? Ensure each call is clearly and fully documented (customer and internal) ? Communicate effectively with customers, including expectations for callbacks and follow-up on their issues. ? Manage difficult customers effectively and professio...
Category: Software Application       
Skills: Linux, Java, Windows, Oracle 10g Administration       

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| g****ain
|    United Arab Emirates
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