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All Jobs"VOIP"IT & ProgrammingTechnical Support

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Technical Support
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: 15h, 58m ago  |  Ends: 14d, 8h  |   14 Proposals
We're looking for a Remote Desktop Support Specialist to extend the availability of our team to our clients. We are a Los Angeles-based MSP supporting mostly other professional services firms. Your responsibilities: - Respond to client inquiries via email, remote connection and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on client issues - Maintain reliable work hours as established - Maintain open communication with our team during your work hours Your qualifications: - A complete Elance profile - References or an established reputation on Elance preferred - Impeccable langauge skills - both written and oral - Enthusiastic about customer service and technology - 2+ years experience in Desktop Support - Experience supporting Windows 7 and Mac OS X - Basic Windows Server 2008/2012 Active Directory - Basic Exchange mailbox management - Ability to prioritize and organize individual workflow - highly organized, works independently, flexible...
Category: Technical Support       
Preferred Location: North America

m****men
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| m****men
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: 7-9 months  |  Posted: May 15, 2015  |  Ends: 8d, 10h  |   10 Proposals
Boston-based medical software company seeking part-time (20 hours per week) professional to help troubleshoot and respond to staff issues with PBX connectivity via soft-phones, adjust PBX, and occasionally analyze and report on Call Detail Records (CDR). Prefer at least 3 years experience, 5 years is ideal; formal education of BA preferred, and native English speakers. The ideal candidate would be local to Boston for occasional meetings and training. Timeline for hiring is immediate.
Category: Technical Support       
Skills: Asterisk, VOIP Administration, FreePBX       
Preferred Location: United States

E****hGS
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| E****hGS *
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Mar 27, 2015  |  Ends: 34d, 14h  |   32 Proposals
Hello. We are interviewing for a US based (only... please don't apply if you are not based, and licensed to work in the US) tech support position of level 1/ level 2 helpdesk specialist. As an IT consulting firm, we deal with daily projects and tickets, and have some overflow of work, and reactive customer support requests, that needs to be addressed. We are looking for a skilled and responsible person who can perform the following tasks: 1. troubleshoot virus and malware infections 2. assist with end-user MS office program related issues 3. setup/ troubleshoot and implement google apps and hosted exchange mailboxes on clients computers and phones. 4. troubleshoot simple AD requests like user accounts, permissions, folder sharing etc. 5. assist our engineers with any other related tasks (overflow work) related to Windows based computers. The position requires availability between 8 am and 6 pm MST (on-call basis). You will have to sign a NDA and background check consent form in or...
Category: Technical Support       
Preferred Location: United States

E****LTS
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| E****LTS
|    United States
Fixed Price: Less than $500   |  Posted: Feb 09, 2015  |  Ends: 39d, 9h  |   33 Proposals
We need someone to install and configure a call centre using Asterisk and other necessary tools. We envisage this to be hosted on Amazon and expect to receive calls at a call centre expected to have 10 seats initially. The configuration should include queues; automated responses and inputs from callers (eg to cancel a card); Autodialling; SIP; and Call Logging for each SIP addresses; logs for incoming and outgoing calls; etc. This is new territory for us so we need someone who can explain what is involved carefully and help with all the necessary integrations so calls can be answered locally and overseas.
Category: Technical Support       

e****dim
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| e****dim
|    Australia
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