Fixed Price: Less than $500
| Posted: Aug 23, 2015 | Ends: 24d, 9h |
support engineer coordinates with application team and 24x7 technical support team level 2 to make sure the support requests are handled smoothly. He/she is the first level that takes the support request from Application/Networking team and then coordinates with Technical Support Level 2 to resolve the issue. Good understanding Win 2012 R2, SQL 2014 and basic networking knowledge Ability to grasp the problem and decides how best to take the help from technical support team in resolving the issue Be with the Technical support on a web meeting until Technical team fix the issue document the changes and update the Application/networking team Keep the knowledge base updated for future reference Monitor the servers via dashboards/tools and based on the alerts, take the follow up actions to resolve issues proactively. Maturity and experience to handle support effectively There is a plenty of scope for learning for those who are interested however, essential skills and experience is...
Category: Technical Support
Preferred Location: North America, India/Southern Asia