Hourly Rate: Not Sure
| Duration: 3-4 weeks
| Posted: Oct 03, 2015 | Ends: 20h, 19m |
I have been assigned to perform a call center workforce management assessment for a call center organization that has 2500 FTEs. I need an elance professional to work with me behind the scenes on this assessment analyzing the data, creating forecasts, staffing plans, etc. In order to be considered, you must have 3+ years of CALL CENTER work force management experience. Please provide some examples in your portfolio of your work ? intraday call volumes and associated FTE needs, schedules, etc. All work will need to be done in excel. Thank you for bidding!
Category: Management Consulting