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Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: 15h, 51m ago  |  Ends: 14d, 8h  |   38 Proposals
Smokescreen Ventures, an eCommerce company specializing in vapor products, is in need of a customer service and inventory specialist for two of our sites. Your responsibilities will include: - Taking care of all customer service (Zopim, Zendesk and phone calls) - Responding to social media inquiries - Running inventory reports for ordering purposes - Checking orders for fraud You will be expected to know how to use Wordpress and Woocommerce, or be willing to learn quickly. Expect to spend 20-30 hours a week with this site, with room to grow in the future. Please tell me your experience with eCommerce customer service. The hired candidate can begin immediately.
Category: Customer Service       

j****oce
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| j****oce
|    United States
Fixed Price: Not Sure   |  Posted: Sep 02, 2015  |  Ends: 13d, 8h  |   22 Proposals
We are a gold coin sales company. We are in the midst of creating a state-of-the-art eCommerce platform to increase business. We are looking for someone who can categorize each of our 800+ products into the correct categories so that filtering will function on the site. The site is a Magento site so experience with that CMS will be a plus, Numismatic experience is also a plus. We have a very strict deadline and need someone who can get results fast without sacrificing quality. We hope to find someone who can hit the ground running and be working as early as today with the task completed ASAP.
Category: Data Entry       
Preferred Location: United States

b****_12
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| b****_12
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Sep 02, 2015  |  Ends: 28d, 4h  |   4 Proposals
This job is to create appealing eCommerce dashboards on monthly basis based on the following set of data - Google Analytics (to be extracted by the freelancer) - Financial data (to be provided by me in excel) - Platform Usage data (to be provided by me in excel) Apart from translating static reports into already defined dashboards, the freelancer will be asked to recommend additional KPIs to be used in the dashboard Someone with eCommerce reporting experience will be highly preferable
Category: Other - Customer...       
Skills: Microsoft Excel, Google Analytics, Analytics       
Preferred Location: Western Europe, Eastern Europe

e****-me
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| e****-me
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 1-3 months  |  Posted: Sep 02, 2015  |  Ends: 13d, 1h  |   4 Proposals
Summary of role ? Generate and update website content (products, content, promotions) ? Work with agencies to build traffic & sales via the website (PPC agency, email marketing provider, e-commerce provider, etc) ? Plan, define and implement website changes and functional improvements ? Maintain and update the online marketing plan for the website ? Monitor key performance indicators on the website and develop plans to improve them Key Experience ? Understanding of the disciplines required to drive traffic to retail websites (ppc, email marketing, link generation, online pr, SEO, offline marketing and pr, affiliate programmes, etc) ? Understanding of order management/customer fulfilment in an e-commerce context ? Experience using packages like Excel and Photoshop ? Computer literate and understanding of basic web technologies (FTP, browsers, basic HTML, data files) ? Familiar with data management ? Previous experience of website or e-commerce CMS ? Basic understanding of Google ...
Category: Content Management       
Skills: E-mail marketing, Google AdWords, Magento       
Preferred Location: United Kingdom

T****ear
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| T****ear
|    United Kingdom
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Sep 01, 2015  |  Ends: 12d, 12h  |   48 Proposals
I am looking to hire someone who can analyze order receipts and enter tracking numbers for our customers. This job would take place for 1.5 hours from 8AM-9AM EST - Tuesday-Saturday. We are an ecommerce company who needs someone to input tracking orders and send them to our customers. Please let me know if this is a job you would be interested in.
Category: Data Entry       

i****ety
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| i****ety
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Sep 01, 2015  |  Ends: 12d, 2h  |   40 Proposals
We're a very fast growth online footwear brand and we're looking for someone to join our online customer support team; tasks include communicating with customers via email and liaising with the support team You will be: - fluent/native in English - regularly available on Skype - comfortable with online platforms/ticket based systems - 3 years+ experience with ecommerce support preferable - excellent feedback on elance - we're looking for smart, savvy and excellent communicators Love to hear from you! Thanks.
Category: Customer Service       
Skills: Customer Service, Email Handling       
Preferred Location: North America

h****orc
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| h****orc
|    United Kingdom
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 31, 2015  |  Ends: 11d, 13h  |   12 Proposals
**You must have access to the necessary programs and you must be well versed in Quickbooks** I have an opencart based ecommerce business. About 800-1000 Sales receipts can be exported via iif and imported to quickbooks but because there are multiple currencies and a few promotional codes, corrections must be made. (My home currency and accounts are in Canadian Dollars but most of the sales are in US dollars as well as EUR and GBP, the imported iif file receipts are not always correct and need to be amended). Using exported iif files which have the data for the items purchased, shipping method, customer address and amount paid as well as some exported data from Paypal, make sure all the sales receipts are entered correctly (the sales receipt currency and amounts match the data via Paypal). This is to work with multicurrency and Quickbooks enterprise 15.0 **I had previously inputted most of this data into Quickbooks pro 2013 but selected USD as my home currency initially, but beca...
Category: Data Entry       

t****el1
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| t****el1
|    Canada
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: Aug 28, 2015  |  Ends: 8d, 7h  |   24 Proposals
Help needed with 2 start-up eCommerce businesses Job Description: I'm looking for a U.S based Virtual Assistant to help me manage a start-up business. Initially, very few hours are needed. For this reason, I think the job is best suited for someone who is currently working and not looking for a full days work. As the business grows, so will the number of hours. This person should have the ability to help me with the efficient execution of a variety of tasks. Your responsibilities will vary weekly but may include: - post to social media accounts and engage with current and potential customers - Data analysis/entry into Excel, Word or other programs - Research using the Internet or other information databases - Outbound calling to clients, vendors or others - Email management - Other miscellaneous tasks that can be performed online - Must be accessible, online a -May need to be on Elance Work View during agreed-upon office hours Your qualifications: - Previous experience as wi...
Category: Virtual Assistant       
Preferred Location: United States

s****lns
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| s****lns
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 26, 2015  |  Ends: 6d, 16h  |   26 Proposals
Hello! We are looking for someone fun, talented and friendly who wants to work part time (20 hours a week) for our travel product company. We will want to use Elance Work View. Our business is all online, so you can be located anywhere in the world. You must have access to reliable Internet at all times. You will be working through Zendesk and communicate with us through email. You must be fluent in English and write very well and grammatically correctly. You must be comfortable with social media and know how to work Facebook, Twitter, Youtube and Instagram. You must have a very personable, friendly and polite attitude. Our customers are everything and they must be treated with the utmost respect and friendliness at all times (even when they are unfriendly or unreasonable). That you understand this is crucial. The job involves: 1. Customer Service: Responding to all customer emails asap, never ever later than 24 hours, but preferably within a couple of hours. Answering questions, re...
Category: Customer Service       

J****nde
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| J****nde
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 26, 2015  |  Ends: 6d, 6h  |   4 Proposals
We are looking for an individual who has experience coordinating, managing and negotiating skills in freight operations related to (preferably) ecommerce/retail businesses. Individual must have experience working with drop ship vendor accounts managing UPS, FedEx, LTL and USPS shipments to residential customers.
Category: Other - Administrative...       
Preferred Location: United States

k****p01
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| k****p01
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 26, 2015  |  Ends: 6d, 6h  |   39 Proposals
I require a virtual assistant to take some of the administrative tasks I do for my business off my hands. It is an ecommerce business that sells wine etc. We use the Magento shop system. To start with we would need to have a Skype to discuss the role. There will be five main task categories week to week and each will be carefully documented for you - very simple stuff to start with. The five task categories are: 1. Loading new wineries or brands into Magento 2. Going into Xero accounting software and marking the bank feeds appropriately 3. Duplicating wines or vintages as they are released (very simple) 4. Forwarding wholesale orders from within Gmail and marking this process in a shared Excel sheet 5. Basic maintenance of the accounts Gmail inbox I estimate that cumulatively there is only about 3 hours per week and it is very simple. As we grow and we learn to work together (and we are growing) these tasks will expand and so will your responsibilities. Written communicati...
Category: Virtual Assistant       
Skills: Administrative Support, Data Entry, Research       

M****sen
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| M****sen
|    Australia
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 25, 2015  |  Ends: 4d, 21h  |   64 Proposals
We run e-commerce websites and need help to answer customer's questions. Previous customer service experience via email is a MUST Phone interview will be conducted with skype Agency please do not apply Working hours: 1-6pm California time (Monday - Friday) Responsibilities: - Fast replying 100-200 company emails daily - Reliable personality - Data entry, ensuring details are correct and input in a timely manner - Marketing and excellent writing skills will be a plus
Category: Customer Service       

j****zhu
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| j****zhu
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Aug 21, 2015  |  Ends: 1d, 10h  |   27 Proposals
Hi We are looking for a virtual assistant .. I am looking to work with someone who can help me with growing our ecommerce brand... The person will be responsible for executing the assigned jobs for building the brand... But more than that I believe and would enjoy to work with someone who can innovate and start suggesting things that will help us grow... For starters the work will be more online research... For example... Finding YouTube channels... Facebook channels... Bloggers who like to work / post in our niche and reach out to them to try our product... I will provide proper training to whoever joins. Requirements and Future 1) Whoever i start will work with me for 1 week first on just one task .. SO that we can train and understand how both of us work together (it will obviously be paid in full) I will look at doing around 5 hours per day (5 days a week) 2) Once things start going well - i might be looking at a permanent position .... full time VA Please apply with...
Category: Virtual Assistant       
Skills: Administrative Support, Data Entry, Research       

a****291
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| a****291
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 21, 2015  |  Ends: 1d, 5h  |   53 Proposals
come and work for our fast growing e-commerce business... we're looking for someone with an experience in online customer support and preferably, with an interest in fashion. Using language that's 'on brand' we aim to provide a chilled, relaxed approach to customer support. You'll be responsible for responding to customer emails, trouble-shooting and solving customer issues and in general, helping create a positive customer experience. going above and beyond what the customer expects, to offer personal, tailored help. We need someone with exceptional written English and knowledge of the language. As all communication is web based, this is vital. - - - - - - Fast internet connection, chrome and Skype are required. - - - - - - Drop us a proposal and we'll chat. Would love to find someone available, ideally to work PST 'working hours' (we're based in the UK and are looking to bridge the time gap). We're interested in anyone with a fresh, innovative attitude towards customer support...
Category: Customer Service       
Preferred Location: North America, Australia/Oceania

h****orc
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| h****orc
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Aug 20, 2015  |  Ends: 75d, 16h  |   15 Proposals
Project Manager- E-commerce and Web Related Projects Seeking a highly qualified project manager who can deliver RESULTS daily. We represent several clients that have several projects in the works that have many moving parts. We specifically need help on 5 current projects. We are seeking a project manager who knows how to : 1. Hire and manage subcontractors. 2.Give EOD,EOW and EOM reports. 3. Monitor progress and communicate with us and contractors. 4. Deliver the finished product and stay under cost and on time. The 5 projects for your bid are: 1. Several e-commerce templates for ebay or other e-commerce store, 2. Manage the build of 3 websites. 3.Manage the re-haul of 1 money site. 4.Manage the migration and redesign of an amazon webstore to wordpress or squarespace. We would prefer a flat monthly rate but can also work per project.
Category: Virtual Assistant       
Preferred Location: North America, Central & South America

h****nce
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| h****nce
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 20, 2015  |  Ends: 5h, 44m  |   16 Proposals
We require a online data expert to look at our ecommerce daily data traffic, analysing and reporting: Where they came from What they looked at How long they spent on our site What pages made them stay What pages made them leave Which pages had the highest conversion rates and then developing ways to segment all of this information and gain valuable insights about our customers and keep optimising our site and product offering to suit their needs.
Category: Research       
Skills: Administrative Support, Data Entry, Research       

b****ver
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| b****ver
|    Australia
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 11, 2015  |  Ends: 6d, 5h  |   16 Proposals
Hello! We're a young and fast growing e-commerce business and we're searching for a customer support agent. We're ideally looking for someone with experience in online customer support for an e-commerce company (preferably fashion/footwear)/ Your responsibilities include: - Responding to customer inquiries via email (through enchant) in an effective manner - Evaluating, trouble-shooting and following up on customer issues You must have: - some experience - exceptional written English and knowledge of the language - an interest in fashion/lifestyle - an understanding of online technologies - a fast internet connection - the ability to be available from 4 - 6pm UK time (8am - 10am PST) during the week - an ability to work during PST 'working hours' - willing to work up to 4hrs at the weekend - Skype, and be available regularly to chat via the program You will ideally: - be a US resident (PST) - have excellent feedback on elance - have knowledge of enchant/shopify NO AGENCIES P...
Category: Customer Service       
Preferred Location: United States

h****orc
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| h****orc
|    United Kingdom
Fixed Price: $50 - $75   |  Posted: Aug 10, 2015  |  Ends: 65d, 10h  |   12 Proposals
======================================================================== Web Scrappers looking for focused light work please apply here. ======================================================================== We have multiple vendors with matrix products (products that have multiple option combinations) and we are looking for an expert scrapper to: *** We have 4 main vendors we will begin with *** *** We expect this done within 4-6 days *** **************** DUTIES ARE: **************** 1- Get the products from all 4 vendors sites (CATEGORIZED) 2- Merge Products from all 4 vendors (CATEGORIZED) 2- Customize the products and its options to fit our website structure and format 3- Fill in the merged customized products into our site import excel sheet format ******************** SKILLS NEEDED ******************** ? Web Scrapping ? Excel ? Ecommerce ================================== This is an opportunity to grow [insert a wink] ================================== (((((((((> We Pr...
Category: Technical Support       
Preferred Location: India

m****ipo
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| m****ipo
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Aug 05, 2015  |  Ends: 30d, 13h  |   36 Proposals
Balsam Brands is looking for Customer Service Associates to join our growing CRM Team in the Philippines. The Customer Service Associates will work closely with the CRM Supervisor to deliver world-class customer service to clients through emails and live chat across several brands. The ideal candidate is someone who possesses excellent English speaking and writing skills and strong analytical capabilities. Candidates must also have a fast and proactive learner's attitude. Experience with BPO and Retail Customer Service is preferred. Interested applicants must also exhibit the ability to protect and ensure the confidentiality of the company's files and data. The engagement will be on a contractual, seasonal basis or approximately four to five months. Responsibilities: ? Effectively deliver world-class customer service across through our live chat and email channels across multiple brands while complying with various Service Level Agreements and Key Performance Indicators. ? Perform ...
Category: Customer Service       
Preferred Location: Philippines

E****nce
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| E****nce
|    United States
Hourly Rate: $3 - $5 / hr   |  Duration: 7-9 months  |  Posted: Jul 06, 2015  |  Ends: 1d, 10h  |   9 Proposals
As long as you see this offer, recruitment will always be open! 4000 signs limit, check .txt for full version. You will need certificate of residency for tax purposes. Responsibilities: Right now I need a lot of new products added which involves ctrl+c/v tasks (making auctions - subsection 4). Expect to do those for 75%+ of your time, for at least first few months. 1) Customer service in English (10-40% work time) - ingame order delivery (right now mainly D2 + D3, soon WoW) - answering questions via e-mail and IM 2) Virtual trading (20-60%) - effective search and acquisition of items ingame and on the forum (online trading) - learning statistics and prices of popular items (e.g. memorizing 150 items and their exact stats in 1-2 months) 3) Services like power leveling (5% - more if you are skilled) 4) Actualizing and adding products (10-90%) - very basic GIMP and HTML usage Salary: You can freelance as little as 20 hours a week, but your results need to be excellent and you already ha...
Category: Virtual Assistant       
Skills: English       

I****rge
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| I****rge
|    Poland
Hourly Rate: $3 - $5 / hr   |  Duration: 7-9 months  |  Posted: Jun 08, 2015  |  Ends: 13d, 21h  |   13 Proposals
As long as you see this offer, recruitment will always be open! 4000 signs limit, check .txt for full version. You will need certificate of residency for tax purposes. Responsibilities: Right now I need a lot of new products added which involves ctrl+c/v tasks (making auctions - subsection 4). Expect to do those for 75%+ of your time, for at least first few months. 1) Customer service in English (10-40% work time) - ingame order delivery (right now mainly D2 + D3, soon WoW) - answering questions via e-mail and IM 2) Virtual trading (20-60%) - effective search and acquisition of items ingame and on the forum (online trading) - learning statistics and prices of popular items (e.g. memorizing 150 items and their exact stats in 1-2 months) 3) Services like power leveling (5% - more if you are skilled) 4) Actualizing and adding products (10-90%) - very basic GIMP and HTML usage Salary: You can freelance as little as 20 hours a week, but your results need to be excellent and you already ha...
Category: Data Entry       
Skills: English       

I****rge
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| I****rge
|    Poland
Fixed Price: About $20   |  Posted: Apr 09, 2015  |  Ends: 34d, 21h  |   33 Proposals
Our business operates an e-commerce website that showcases products from hundreds of retailers who are members of our service. The job requires a Data Entry person to obtain product information from nominated member websites, input the data into an excel spreadsheet and save/rename images in preparation for Import. The job will be an ongoing one. Step-by-step instructions will be provided along with style and product guides for your reference. The main steps you would be expected to carry out are as follows: 1. Browse the nominated member website and identify if a product is suitable for our website (ie can fit within one of the existing categories) 2. Check that the product is not already in our existing catalogue from that retailer 3. For suitable products, copy and paste the required information (Product Name, Product Description, Price, Dimensions, Weights, Images, Category and Available Colours. ) into the appropriate columns in the excel spreadsheet 4. Ensure any formatting er...
Category: Data Entry       
Skills: Data Entry       

c****ure
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| c****ure
|    Australia
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