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Fixed Price: $1,000 - $5,000   |  Posted: 16h, 28m ago  |  Ends: 14d, 7h  |   13 Proposals
I am in need of a Business/System Analyst to create Functional/Business System Requirements document for a new software application. I am looking for a complete document of all the requirements that will discussed over the phone. The individual should have extensive knowledge and experience with SDLC Methodology, should know how to create wireframe and flow diagrams and must have excellent communication skills. I am based in the US on the East Coast and the phone conversations will be based on the eastern timezone. Must be very conversant with a project planning product such as Microsoft Project Plan, Clarity etc, Bug/Issue Tracking Tool (for e.g. HPQC) and Helpdesk tool (Remedy). The person will need to sign a NDA before starting the project.
Category: Software Application       

i****inc
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| i****inc
|    United States
Fixed Price: Less than $500   |  Posted: 18h, 34m ago  |  Ends: 2d, 5h  |   3 Proposals
Please see the attached file for the full details relating to our project. If you have any questions, please let us know.
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP       

B****toT
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| B****toT
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: May 26, 2015  |  Ends: 24d, 9h  |   7 Proposals
Customer Service Email Support Expert ? Technical Support Person Level 2 Roles and Responsibilities: The primary responsibility of the Customer Service Email Support Expert, is to have impeccable Customer Service Skills and goes above and beyond what is required of them. The successful applicant will also have exceptional writing, spelling and grammar skills. Please do not apply for this job, unless you are fluent in English. You will be required to quickly test and resolve all technical Ontraport and Wordpress issues in a timely manner. This role serves as a information technologist, personal assistant, and customer support assistant, to their Office Manager. Job description for this role may include: ? Requires a Bachelor of Information Technology, Computer Science or other fields such as Systems Administration. ? In conjunction with a degree, the applicant must have a minimum of 3 years experience in this field or in a related area. ? Has advanced knowledge of commonly u...
Category: Database Administration       

N****ell
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| N****ell
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 25, 2015  |  Ends: 13d, 1h  |   39 Proposals
We are an ecommerce business looking for someone to handle: -email (sort, respond, customer support, manage etc) -chat support (for 2 ecommerce websites with low traffic- these get only 2-5 inquiries per week via chat) -possible phone support (though this would be in the future after you are familiar with our products) If this job goes well, we would consider adding more administrative tasks (inventory management, sales analysis, contacting suppliers, etc). Note skills in this last area (extra administration) are NOT necessary to apply. It will only be an option for the future. The current job is for chat support and email management (and possibly future phone support). Please include the phrase "chat and email support" at the beginning of your proposal. We prefer native English speakers (U.S., Canada, Australia, U.K etc) but will consider non-native speakers if your English skills are excellent. Pay is negotiable. We expect in the beginning that this will be le...
Category: Customer Service       

T****ght
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| T****ght
|    United States
Fixed Price: $1,000 - $5,000   |  Posted: May 25, 2015  |  Ends: 12d, 16h  |   38 Proposals
We are looking for a developer to help us design and develop mobile app running on iOS and Android using cross platform dev tools like Xamarin if possible (or you can recommend otherwise). As part of the deliverable, to provide technical handover of source code and walkthrough for optional future enhancement by our own team. API integration to a gaming community portal for following - Login and registration (with optional FB/Google signup and login) - View balance (TBC) - Top up (TBC) - view and edit profile Game related info - Game introduction with videos and gallery - User submit review (with approval workflow) - Game news and events - forum (see forum below) - all contents are sharable - Send download link (PC client games) or click to download (mobile games) - app store to show icon if activated/downloaded Reminder - for events can choose to be reminded x min/hours before event starts - some events are in game events, some are location based - to show map of location. - notifi...
Category: Mobile Applications       
Skills: Android, HTML5, iOS Development, Xamarin, PhoneGap       

c****net
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| c****net
|    Malaysia
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 23, 2015  |  Ends: 2d, 23h  |   42 Proposals
I have openings for first level IT support for my customers. Skills - 1st Level + Ability to respond to initial incident and determine the severity level of the incident + Search knowledge base for known issues + Ask customer for the required information + Resolve simple issues like password resets and basic desktop issues (like installers, virus scanners, group policy, Internet explorer settings + Experience with different VPN software and RDP ++Experience required: Good English language skills - spoken and written, Experience with IT Help desk, Windows desktop (Win7,8 and IE) and Server (Win 2008, 2012) support. Experience with supporting SQL Server 2008/12 nice to have. Working knowledge of AD nice to have. Previous experience supporting Voip applications like MS Lync or Cisco/Avaya highly desired. Hiring for the following timezones: + Europe + Hong Kong + America (Eastern-Central) +++ This is most critical to be able to cover business hours during. Must have own work environmen...
Category: Technical Support       

C****ive
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| C****ive
|    United States
Fixed Price: $500 - $1,000   |  Posted: May 23, 2015  |  Ends: 10d, 20h  |   100 Proposals
Respond to customer inquiries, using our email help desk Common inquiries from customers include: * Refund requests * Questions about the products they purchased * Shipping updates == When submitting a proposal, please answer these two questions: 1. Please describe your background in customer support using two paragraphs 2. Describe one of the challenges you had to overcome in the past and how you handled it
Category: Customer Service       

s****inc
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| s****inc
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: May 22, 2015  |  Ends: 10d, 9h  |   2 Proposals
Ontraport Expert - Computer Scientist, Information Technologist. Ontraport Expert & Click Funnels - Personal Assistant - Roles and Responsibilities: The primary responsibility of the Ontraport Expert is to have advanced knowledge and practical skills with Ontraport. The successful applicant will also be familiar with Click Funnels and Word Press. You will be required to quickly resolve all technical Ontraport and Click Funnel issues in a timely manner, create order forms, host upsell forms, as well as integrate Ontraport with Click Funnels. This role serves as a information technologist and personal assistant, to their Office Manager. Job description for the Ontraport Expert role may include: ? Implementing specific order form requests from Management. Creating smart forms, order forms and upsell forms, for physical products and digital downloads. ? Requires a Bachelor of Information Technology, Computer Science or other fields such as Business Administration. ? In conj...
Category: Technical Support       

N****ell
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| N****ell
|    United States
Hourly Rate: Not Sure   |  Duration: 1-3 months  |  Posted: May 22, 2015  |  Ends: 9d, 20h  |   48 Proposals
I am interested in starting a website that functions similar to Angie's List.com, TripAdvisor.com, or Yelp. The site must have the following, but buyer is open to other feature suggestions: Membership capability such aMember, WishList, etc. Fraud detection functionality that will identify fake reviews by using IP address comparisons or other means or services. Ability to accept advertising, banners, featured companies, etc. Helpdesk type email functionality SEO optimized Platform recommendation and why Blast and targeted email capability Ability to add functionality for smartphones, tablets, etc. Cost for monthly or annual technical support. The successful launch of this project will lead to other enhancements .
Category: Web Programming       

N****ons
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| N****ons
|    Australia
Fixed Price: Not Sure   |  Posted: May 21, 2015  |  Ends: 24d, 7h  |   8 Proposals
Knowledge of billing processes like invoicing, payments, and orders Familiarity with any one popular 3rd party accounting software such as QuickBooks (online or desktop), SAP, Netsuite, MS Dynamics. VERY GOOD written communication skills in US English Good verbal communications (English) MUST BE ABLE TO WORK DURING US BUSINESS HOURS (8:30 AM - 5:30 PM US Central time) Technical ability to search through log files and identify causes Capability to perform SQL queries is a plus Job Description: We're looking for Customer Service Agents that can respond to level1 and level2 support questions for a financial software product (see blusynergy.com website to understand the nature of products). Most of the queries will be over email, a few may come in via phone as well. We will limit the volume of support to between 0 to 20 support requests per day. Your responsibilities: - Undergo training on our product. We will train you intensively for a 1-2 weeks - Respond to customer inquirie...
Category: Technical Support       

B****rgy
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| B****rgy
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: May 21, 2015  |  Ends: 9d, 3h  |   27 Proposals
We're looking for a Remote Desktop Support Specialist to extend the availability of our team to our clients. We are a Los Angeles-based MSP supporting mostly other professional services firms. Your responsibilities: - Respond to client inquiries via email, remote connection and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on client issues - Maintain reliable work hours as established - Maintain open communication with our team during your work hours Your qualifications: - A complete Elance profile - References or an established reputation on Elance preferred - Impeccable langauge skills - both written and oral - Enthusiastic about customer service and technology - 2+ years experience in Desktop Support - Experience supporting Windows 7 and Mac OS X - Basic Windows Server 2008/2012 Active Directory - Basic Exchange mailbox management - Ability to prioritize and organize individual workflow - highly organized, works independently, flexible...
Category: Technical Support       
Preferred Location: North America

m****men
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| m****men
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: 4-6 months  |  Posted: May 21, 2015  |  Ends: 23h, 10m  |   11 Proposals
Requirement: Company provides a service desk to 300 employees and contract office and field staff during business hours (8am ? 5pm EST). SD1 is seeking an experienced Service Desk Analyst position with strong customer service skills and technical skills to fulfill service requests and to troubleshoot and resolve incidents. Primary Location: Fort Wright, KY 41017 Note: Company has 3 other staffed facilities that may require a visit on occasion to resolve incidents or fulfill service requests. Target Start Date: ASAP Duration: 3-6 months Scope of Services: Provide an experienced Service Desk Analyst to fulfill service requests and troubleshoot and resolve incidents. This position may be required to travel between facilities where employees are located (around Ft. Wright area) Required Skills and experience 1. Excellent customer service skills; develop and maintain good working relationships with customers throughout the organization 2. Desktop, laptop, tablet, and smartphone se...
Category: Technical Support       
Skills: Desktop Support, Desktop Applications       
Preferred Location: United States

S****Inc
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| S****Inc
|    United States
Fixed Price: Less than $500   |  Posted: May 20, 2015  |  Ends: 8d, 0h  |   1 Proposal
-Be from Ahmedabad, India. -Have a 9,5/10 English -Be a great communicator -Have experience in recruiting Indian Programmers -Know the Indian Culture. -Be willing to work full time in the next 4 days. The recruted HR Manager will: 1- Recruit employees that will work in our new Indian Office via Odesk, Elance, Local Web Programmer recruiting Websites and LinkedIn. The selected employees will have to be from Ahmedabad. 2- Interview those selected candidates with the required skills via Skype or Phone. 3- Select the best of those employees 4-Organize 2nd physical interview that will take place in Ahmedabad with the 2 Co-Founders of the Programming Company. 5- Welcome the 2 co-founders at Ahmedabad and participate to the interview with them. The Selected candidate for this job may be given a Long-Term HR Managing Post in our offices.
Category: Event Planning       

C****per
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| C****per *
|    Canada
Fixed Price: Less than $500   |  Posted: May 19, 2015  |  Ends: 7d, 1h  |   8 Proposals
We like for you to find a company in South Korea that manufacture 2.4 GHz Digital Wireless Microphones. We require Name of the company, email of contacts and phone numbers of the contact information. Also proof that this company manufacture the product. See PDF for detail information about the product in question. Product has to match the PDF descriptions Thank you
Category: Other - Administrative...       

z****a26
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| z****a26
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 18, 2015  |  Ends: 9d, 6h  |   5 Proposals
Sutton Strategic Solutions is adding an admin for our virtual assistant team and we are looking for the best of the best. If you believe you are among the best of the best, please submit an original proposal telling us why you are awesome. The first line of your proposal must include, "I am awesome because..." Be sure to tell us what your level of software proficiency BEYOND Microsoft Office and Google Research techniques (that is a standard). If you say you are an expert at any software, we consider that to mean you have a degree/current certification or can answer a high-level client helpdesk message on the fly. Failure to follow any of the above directions will result in immediate disqualification from consideration. If you can not speak AND write perfect English please do not apply. TimeTracker is required for this job.
Category: Virtual Assistant       

k****ton
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| k****ton
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 17, 2015  |  Ends: 5d, 12h  |   8 Proposals
We are a Startup Telemedicine company looking for part time sales and customer support in Los Angeles area. We are looking for someone to provide product demo online using our video conf. software and devices on demand basis. We will be providing training and devices etc. It you will be also helpful if you can do lead generation from social media.
Category: Customer Service       
Preferred Location: North America

p****pro
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| p****pro
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 13, 2015  |  Ends: 1d, 8h  |   3 Proposals
Need simple app for a social campaign, for earthquake relief work in Nepal immediately. Features: Volunteers - Registration Form Members - Registration Form - Membership ID Request Aid - Alert Help Desk - Type (Food, Tent, medical) - Task Status Membership Fee Donate - Fund/Clothes/Medicine/Hours - Accept Donation (Paypal Account) Report an Issue - Report Corruption - Take and Send Photo/Video to HelpDesk Events - Calendar - Attendees - Agendas - Photos Meetings - Agenda - Attendees - Decision Flash Blast SMS to Members Youtube Channel Link Twitter Link Facebook Link Make a Suggestion -Form
Category: Social Network Management       
Skills: Helpdesk, Android, iOS Development       

l****iri
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| l****iri
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 3-4 weeks  |  Posted: May 13, 2015  |  Ends: 1d, 0h  |   1 Proposal
I am looking for HR who can take Interview of Business Analysis student. Must Have experience in HR field. Must have computer with Internet with Headset and mic configured.
Category: Recruiting       

k****esk
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| k****esk
|    India
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: May 12, 2015  |  Ends: 11h, 11m  |   64 Proposals
Project support, helpdesk for IT company, ticketing system, remote server reboot, Microsoft operating system support.
Category: System Administration       

g****eis
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| g****eis
|    United States
Fixed Price: Not Sure   |  Posted: May 06, 2015  |  Ends: 9d, 0h  |   20 Proposals
We are a social commerce company and are ready to launch. We need an expert who can help us to set up customer support services. The task at least includes: 1. Help us to decide what customer service program(s) we should have, such as 24/7, chat, ticket, email, online knowledge base, and/or call; 2. Help us to select software for conduct the customer support services; 3. Help us to set up and establish training materials, Q&A, etc. for supportinng staff and knowledge base; 4. Help us to implement the customer support services; 5. Help us for other things that may be related.
Category: Customer Service...       

h****ang
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| h****ang
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Mar 27, 2015  |  Ends: 29d, 9h  |   33 Proposals
Hello. We are interviewing for a US based (only... please don't apply if you are not based, and licensed to work in the US) tech support position of level 1/ level 2 helpdesk specialist. As an IT consulting firm, we deal with daily projects and tickets, and have some overflow of work, and reactive customer support requests, that needs to be addressed. We are looking for a skilled and responsible person who can perform the following tasks: 1. troubleshoot virus and malware infections 2. assist with end-user MS office program related issues 3. setup/ troubleshoot and implement google apps and hosted exchange mailboxes on clients computers and phones. 4. troubleshoot simple AD requests like user accounts, permissions, folder sharing etc. 5. assist our engineers with any other related tasks (overflow work) related to Windows based computers. The position requires availability between 8 am and 6 pm MST (on-call basis). You will have to sign a NDA and background check consent form in or...
Category: Technical Support       
Preferred Location: United States

E****LTS
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| E****LTS
|    United States
Fixed Price: Not Sure   |  Posted: Dec 06, 2014  |  Ends: 10d, 22h  |   26 Proposals
I am interested in starting a website that functions similar to Angie's List.com, TripAdvisor.com, or Yelp. Bidders must provide samples of similar projects they have completed and list features and functions of the script. The site must have the following, but buyer is open to other feature suggestions: Membership capability such aMember, WishList, etc. Fraud detection functionality that will identify fake reviews by using IP address comparisons or other means or services. Ability to accept advertising, banners, featured companies, etc. Helpdesk type email functionality SEO optimized Platform recommendation and why Blast and targeted email capability Ability to add functionality for smartphones, tablets, etc. Cost for monthly or annual technical support. The successful launch of this project will lead to other enhancements .
Category: Web Programming       

j****fan
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| j****fan
|    United States
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