Save this Search
     

All JobsHelpdesk

 (21 results)  
Sort by:
  • Posted Date
Results for 'Helpdesk'
Hourly Rate: $20 - $30 / hr   |  Duration: 7-9 months  |  Posted: Jul 27, 2015  |  Ends: 28d, 14h  |   0 Proposals
ALEX - Alternative Experts, LLC is an established 8(a) Woman-Owned professional services company which was founded in 1987 and currently headquartered in Chantilly, VA. ALEX offers a wide spectrum of technical, logistical and program management solutions to fulfill program requirements, achieve greater productivity and increase competitiveness for our Federal, State and Local government as well as our commercial clients. By successfully partnering with our clients to provide superior services, cost effective and value-added solutions with the utmost of talented individuals, we have created The ALEX Advantage! Job Title: CAD Specialist Location: Arlington, VA Responsible for using Microstation, AutoCad, or Axiom software products to perform drafting, helpdesk support, and quality assurance and quality control tasks. This will include creating, drafting, modifying drawings, managing customer drawing package requests, and assuring the quality of the drawing packages being released t...
Category: CAD       
Preferred Location: North America

a****tex
 [?]
Sign in to view client's details.
| a****tex
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 26, 2015  |  Ends: 12d, 2h  |   3 Proposals
We are looking for project manager who has experiance in managing project in Jira, track issue, get time sheet from resources, can maintain jira service helpdesk work is for three months
Category: Other - Administrative...       
Skills: Administrative Support, Atlassian JIRA       

s****ast
 [?]
Sign in to view client's details.
| s****ast
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 25, 2015  |  Ends: 11d, 23h  |   9 Proposals
Hi there Freelances, This job entails creating a new helpdesk system with or without Osticket flatform. Which should include followings, Self-service portal Support for tickets/incident logging through multiple channels such as portal, email and phone Service Level management Workflow management Satisfaction surveys Thank you and any questions please don't hesitate to contact me.
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP       

j****kah
 [?]
Sign in to view client's details.
| j****kah
|    Australia
Hourly Rate: $10 - $15 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 24, 2015  |  Ends: 10d, 8h  |   26 Proposals
- Must have more than three years of helpdesk experience - Must demonstrate prior support of a Windows Server 2003/2008 environment - Must have reliable, high-speed Internet connection - Must be able to cite instances where they worked independently and took initiative beyond what was asked or expected - Must speak English without distracting accent; nationality, gender, creed, etc. does not matter, but clarity of speech *does* matter - Must be available by phone and Internet Central and/or Eastern US time - Must have excellent customer communication and customer service skills - Detail oriented, strong ability to problem solve while delighting customers. - Consistent documentation in help desk describing problem, solution, next steps - SonicWall experience is a big plus Job posting only shows 1 hour/week because that's all that will be authorized until you demonstrate you can delight customers and solve problems. I anticipate 10-40 hours/week for a qualified technician who can deligh...
Category: Technical Support       

b****inc
 [?]
Sign in to view client's details.
| b****inc
|    United States
Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: Jul 23, 2015  |  Ends: 24d, 9h  |   1 Proposal
Hello, I'm working for a company that is answering to a call for tender in Belgium. It's about developing a questionnaire program for multiple companies and providing a help-desk support in both Dutch and French. We're looking for people capable of speaking Dutch (at least, Dutch + French would be an asset) with a minimum of Help-desk (IT oriented) Skills. These people would be able of handling simple (level 1) questions and being the interface between customers and developers. Complex issues (but we expect this program to be simple) will be addressed by our French/English speaking developers. In terms of volume, we expect the project to be delivered by January 2016 (this date could be changed depending on the final schedule) with around 8000 users per year. We need people available between 8h00 and 18h00 (GMT+1 / Belgium) from Monday to Friday. We propose a payment calculated on the time (hours) spent with the customers. If you are interested or want more details, please co...
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support, Dutch       
Preferred Location: Western Europe, Eastern Europe

h****elm
 [?]
Sign in to view client's details.
| h****elm
|    France
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 23, 2015  |  Ends: 24d, 2h  |   6 Proposals
Our objective is to create a custom Google Gadget so that when handling day to day email activities through Googles interface we will be able to quickly relate data to Sugar CRM 6.x and 7.x (7.x is Primary Focus). SugarCRM utilizes the RESTapi. Here is a Salesforce Example   [obscured]  /jennys-weekly-tip-11-salesforce-task-integration/ Existing SugarCRM Google Gadget but needs More in terms of viewing data like Salesforce   [obscured]  /DO7QfNjP16o Freshdesk also has a Gadget where you can view tickets   [obscured]  /integrations/gmail-gadgets-helpdesk Example of Zoho Projects   [obscured]  /wfaTkcK8A6Y Example of Zoho Invoices   [obscured]  /ezjwT0-Yrow Example of Zoho CRM (OLDER)   [obscured]  /O9Vng8nfzBc I myself know SugarCRM 7, as well as how to develop custom API's call's within SugarCRM I am seeking a team to work with on the Google Side. Additional features to be added like Google Calendar, Contacts and Task Sync.
Category: Software Application       

v****crm
 [?]
Sign in to view client's details.
| v****crm
|    Canada
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 22, 2015  |  Ends: 8d, 4h  |   25 Proposals
I need a managed service helpdesk solution for Microsoft Dynamics 2013/2015. It should be able to create tickets from emails sent to an email. There should also be features similar to other helpdesk solutions such as Zendesk. More details will be given over a conference call.
Category: Technical Support       
Skills: CRM, C#, Microsoft Dynamics CRM       

w****786
 [?]
Sign in to view client's details.
| w****786
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 21, 2015  |  Ends: 7d, 14h  |   3 Proposals
I'm looking for a Template that will help guide me and help explain what I'm looking for. I use Spiceworks ticketing system and I want to create a how to document for other users to follow. Any advice or help would be greatly appreciated.
Category: User Guides & Manuals       

S****Han
 [?]
Sign in to view client's details.
| S****Han
|    United States
Fixed Price: Not Sure   |  Posted: Jul 20, 2015  |  Ends: 6d, 14h  |   5 Proposals
The Consultant shall professionally develop help desk services for us in operationalizing help desk software and associated service protocols to support and train a customer success associate. It is anticipated that the configuration of Zendesk, the help desk software, and the development of a customer success standard operating procedure (SOP), will constitute the core of a customer success initiative. The Consultant shall ensure the help desk developed and established from the task will be operational and successful at the end of this task. The Consultant will appropriately configure help desk software and document a customer success SOP for Wiowise. Set Up Help Desk Software ? Consultant will identify the appropriate Zendesk service level. ? Consultant will set up Zendesk account for use by customer success associate. ? Consultant will configure Zendesk to support email, online chat, and voice support workflows. ? Consultant will configure Zendesk knowledgebase for use by customer...
Category: Customer Service       

h****ang
 [?]
Sign in to view client's details.
| h****ang
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 19, 2015  |  Ends: 5d, 2h  |   5 Proposals
I'm presently in a 30 day demo for Zendesk and would like to do some customizations with forms and triggers. If successful, this job would develop into an extensive customization to mirror and replace an existing helpdesk/ticketing system we are utilizing today.
Category: User Experience Design       

t****ise
 [?]
Sign in to view client's details.
| t****ise
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: Not Sure  |  Posted: Jul 18, 2015  |  Ends: 4d, 3h  |   17 Proposals
Is this you? We are a life coach training company that runs Zendesk as our helpdesk. While the tool is important, having perfect written English, a sense of humour, and a love of helping people is far more important (we can teach you zendesk, can't really teach the rest). To be a perfect candidate, you'd have everything above (though Zendesk we can teach you), and a systems/logical/problem solving approach to the world. Your specialty will be to answer questions for people who are interested in our coaching, so you would be available to answer phones during work hours, online chat, and zendesk tickets. This is NOT a selling position - you are there to be friendly and answer basic questions. You would also help the CEO with administrative tasks as well (we do have some quiet times). We have 2 training companies and one coaching company, all helping each other to deliver great results to clients. You'd learn parts of everything above, and you'll also learn about inbound marketing...
Category: Customer Service       
Preferred Location: North America

P****elp
 [?]
Sign in to view client's details.
| P****elp
|    United States
Fixed Price: Not Sure   |  Posted: Jul 17, 2015  |  Ends: 3d, 15h  |   4 Proposals
Need to have some experience please i don't need someone to learn on the job. Phase I Infrastructure The SCSM server is already up and running on a single VM Need to install exchange connector so we can receive emails when opening an incident or a problem or others Also need to be able to work with receiving emails and it create a ticket automatically We are very small here in the IT dep so will keep it this way and in the future will move the DB to other server if needed Review server installation, error log, connexions event log. This project is called a training project All work will be done with the collaboration of a Server Admin in a live environment 1 Helpdesk 4 Second level support 1 DBA 1 Programmer 2 Server Admins 1 director How to create a group Helpdesk Level II Level III Network Server DBA SharePoint How to add or remove users from a group previously created SLA Review the SLA and also priorities of problems P1, P2, P3, P4, p5 Review procedure to add or remove or ch...
Category: Technical Support       
Skills: Microsoft Exchange Server       

L****UDE
 [?]
Sign in to view client's details.
| L****UDE
|    Canada
Fixed Price: Not Sure   |  Posted: Jul 16, 2015  |  Ends: 2d, 11h  |   12 Proposals
Need somebody to make phone calls basically asking a couple questions. Must be fluent in English. Looking for no more then $3 / hr, lowest bidder gets it. Thank you
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support       

e****una
 [?]
Sign in to view client's details.
| e****una
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: Jul 15, 2015  |  Ends: 1d, 15h  |   5 Proposals
I have a small (but hoping to grow) information marketing company (I used to do private coaching). I consult to cleaning service business owners, who need help with various aspects of developing, running and growing their cleaning service businesses (primarily in the U.S.). I just started offering "products" and "training programs" online and need help with my sales funnel, building my list, conversions strategies, etc. I purchased a 1 year package with LeadPages.net and would like to integrate their products and start offering webinars. I need someone experienced with integrating LeagPages, with a WordPress site. I use 1Shopping cart for the auto-responders and payment. Initially, I'd like you to use a screen-sharing platform & have to "tutor" me on these items. I'm also willing to share some training videos (I got from LeadPages) that demonstrate what I want to use it to accomplish. Then, I'd like to start giving you assignments to develop opt-in ...
Category: Technical Project...       
Skills: Sales, WordPress, Marketing, 1ShoppingCart, Amazon S3       

p****on1
 [?]
Sign in to view client's details.
| p****on1
|    United States
Fixed Price: Less than $500   |  Posted: Jul 14, 2015  |  Ends: 21h, 34m  |   5 Proposals
I need to hire a freelancer who can help me copy over my Elance account to an Upwork account. I was sent an email with this link: The Elance community is incredibly important to us and we encourage you to copy over your Elance account to Upwork today. When I click the link it takes me to the upwork login screen. You cannot use your Elance password to log in. If you have previously used Odesk you must login with that information. Unfortunately about 3 years ago I setup an account at Odesk to search jobs. When I found out most jobs on Odesk pay on average $3.00 an hour I deactivated my account and used Elance. Unfortunately my email is still tied to the old account so I cannot activate a new one and I cannot recall my password reminder from three years ago. So I cannot log in. I tried the Elance helpdesk who passes me to the Upwork help desk. They keep emailing me links which take you back to the log in screen which does not help if you do not have a password. I've sent them scree...
Category: System Administration       
Skills: System Analysis, Software Debugging       

R****gma
 [?]
Sign in to view client's details.
| R****gma
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: Jul 14, 2015  |  Ends: 15d, 11h  |   24 Proposals
We provide Remote Helpdesk support for a number of clients from various industries. Our client infrastructure varies from site to site but we mainly cover Windows Server (2003,08,12) , Exchange 2010 -13, Microsoft hyper V , Office365 , 3rd Party Spam Filters. Windows 7 Desktops, Firewalls, Routers , Switches , Printers and standard Desktop apps ( Word, excel, Outlook , A/V). We are looking for an engineer to respond to supports requests via our online ticketing system - Connectwise. The engineer should be able to take ownership of the support ticket through to completion. Access to each user's desktop or client's servers will be provided via our remote monitoring software. Starting off there should be 1- 20 hours per week but this could increase. You must speak English fluently with little or no accent; our hours of operation are from 9a.m. to 6 p.m. GMT. This job is only open to persons based in Europe, preferably in the U.K. or Ireland.
Category: Technical Support       

M****iam
 [?]
Sign in to view client's details.
| M****iam
|    Ireland
Fixed Price: $500 - $1,000   |  Posted: Jul 01, 2015  |  Ends: 2d, 21h  |   30 Proposals
This project for who have experience using expedia api and expert in build app in all android & ios versions include all device size , must have excellence skill in design app ui and ux - build app in android & ios all - build hotel booking site using expedia api - data will be store in my server - easy to manage - have account and dashboard for: - admin - staff - customer ( where with this dashboard ) - admin - can view all details for staff and customer - see how many booking and report - see how many success booking and how many cancel or refund booking order - admin can add staff account and edit details - can see all helpdesk ticket from client and can see who with staff handle that ticket ( admin also can reply the ticket ) - can see all staff and customer history - staff - can edit own details - can see helpdesk and reply - see how many success booking and how many cancel or refund booking order - can see helpdesk history - can see custom...
Category: Mobile Applications       

n****app
 [?]
Sign in to view client's details.
| n****app
|    Malaysia
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jun 30, 2015  |  Ends: 61d, 17h  |   8 Proposals
-----THE PROJECT----- It will be a Free To Play MMOFPS, similar to Battlefield but not really a clone, it will also have some aspects by Call of Duty, such as the weapon customization and skins. Huge maps (2km * 2km), planning on to add up to 32 vs 32 people for each game if it will be possible. There will be vehicles and a nice new way to balance the game in order to either not make it P2W -pay to win ndr- to get more people to join but also to please premium users, I won't disclose any other information about the payment system. I plan on adding more game modes such as werewolves and similar things, people tend to like these things a lot recently. Ranked global leaderboard to show who is the most experienced user of the world! It would be kinda easy, just a db query. Do note, the game is going to be PC only. -----CURRENT PROJECT PROGRESS----- In the beginning I was supposed to handle just the 3D modeling but I ended up having to set up both site (still undergoing maintenance and imp...
Category: Software Application       
Skills: C++, Game Programming       

F****ena
 [?]
Sign in to view client's details.
| F****ena
|    Italy
Fixed Price: Not Sure   |  Posted: Jun 26, 2015  |  Ends: 10d, 6h  |   5 Proposals
We need an expert to install, configure and customize ManageEngine ServiceDeskPlus as per the requirements.
Category: Other IT & Programming       
Preferred Location: India

Q****ogy
 [?]
Sign in to view client's details.
| Q****ogy
|    India
Symbol Key
Payment method not yet verified
Payment verified
Purchased $1-$500
Purchased $500-$5,000
Purchased more than $5,000
You have already submitted a
proposal to this job