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Admin Support
Hourly Rate: $20 - $30 / hr   |  Duration: 7-9 months  |  Posted: Jul 30, 2015  |  Ends: 13d, 15h  |   6 Proposals
Job Summary: This is an exceptional opportunity to do innovative work that means more to you and those we serve. Functions: Analyzes problems and provides information/solutions. Operates a PC to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Required to meet department goals and expectations. Knowledge/Skills/Abilities Ability to research and resolve issues Knowledge of Excel and Word Excellent verbal and written communication skills Ability to abide by Com...
Category: Customer Service       
Preferred Location: United States

m****903
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| m****903
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 26, 2015  |  Ends: 9d, 7h  |   3 Proposals
We are looking for project manager who has experiance in managing project in Jira, track issue, get time sheet from resources, can maintain jira service helpdesk work is for three months
Category: Other - Administrative...       
Skills: Administrative Support, Atlassian JIRA       

s****ast
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| s****ast
|    India
Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: Jul 23, 2015  |  Ends: 21d, 15h  |   1 Proposal
Hello, I'm working for a company that is answering to a call for tender in Belgium. It's about developing a questionnaire program for multiple companies and providing a help-desk support in both Dutch and French. We're looking for people capable of speaking Dutch (at least, Dutch + French would be an asset) with a minimum of Help-desk (IT oriented) Skills. These people would be able of handling simple (level 1) questions and being the interface between customers and developers. Complex issues (but we expect this program to be simple) will be addressed by our French/English speaking developers. In terms of volume, we expect the project to be delivered by January 2016 (this date could be changed depending on the final schedule) with around 8000 users per year. We need people available between 8h00 and 18h00 (GMT+1 / Belgium) from Monday to Friday. We propose a payment calculated on the time (hours) spent with the customers. If you are interested or want more details, please co...
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support, Dutch       
Preferred Location: Western Europe, Eastern Europe

h****elm
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| h****elm
|    France
Fixed Price: Not Sure   |  Posted: Jul 20, 2015  |  Ends: 3d, 19h  |   5 Proposals
The Consultant shall professionally develop help desk services for us in operationalizing help desk software and associated service protocols to support and train a customer success associate. It is anticipated that the configuration of Zendesk, the help desk software, and the development of a customer success standard operating procedure (SOP), will constitute the core of a customer success initiative. The Consultant shall ensure the help desk developed and established from the task will be operational and successful at the end of this task. The Consultant will appropriately configure help desk software and document a customer success SOP for Wiowise. Set Up Help Desk Software ? Consultant will identify the appropriate Zendesk service level. ? Consultant will set up Zendesk account for use by customer success associate. ? Consultant will configure Zendesk to support email, online chat, and voice support workflows. ? Consultant will configure Zendesk knowledgebase for use by customer...
Category: Customer Service       

h****ang
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| h****ang
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: Not Sure  |  Posted: Jul 18, 2015  |  Ends: 1d, 8h  |   19 Proposals
Is this you? We are a life coach training company that runs Zendesk as our helpdesk. While the tool is important, having perfect written English, a sense of humour, and a love of helping people is far more important (we can teach you zendesk, can't really teach the rest). To be a perfect candidate, you'd have everything above (though Zendesk we can teach you), and a systems/logical/problem solving approach to the world. Your specialty will be to answer questions for people who are interested in our coaching, so you would be available to answer phones during work hours, online chat, and zendesk tickets. This is NOT a selling position - you are there to be friendly and answer basic questions. You would also help the CEO with administrative tasks as well (we do have some quiet times). We have 2 training companies and one coaching company, all helping each other to deliver great results to clients. You'd learn parts of everything above, and you'll also learn about inbound marketing...
Category: Customer Service       
Preferred Location: North America

P****elp
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| P****elp
|    United States
Fixed Price: Not Sure   |  Posted: Jul 17, 2015  |  Ends: 20h, 56m  |   4 Proposals
Need to have some experience please i don't need someone to learn on the job. Phase I Infrastructure The SCSM server is already up and running on a single VM Need to install exchange connector so we can receive emails when opening an incident or a problem or others Also need to be able to work with receiving emails and it create a ticket automatically We are very small here in the IT dep so will keep it this way and in the future will move the DB to other server if needed Review server installation, error log, connexions event log. This project is called a training project All work will be done with the collaboration of a Server Admin in a live environment 1 Helpdesk 4 Second level support 1 DBA 1 Programmer 2 Server Admins 1 director How to create a group Helpdesk Level II Level III Network Server DBA SharePoint How to add or remove users from a group previously created SLA Review the SLA and also priorities of problems P1, P2, P3, P4, p5 Review procedure to add or remove or ch...
Category: Technical Support       
Skills: Microsoft Exchange Server       

L****UDE
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| L****UDE
|    Canada
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