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Hourly Rate: Not Sure   |  Duration: 1-3 months  |  Posted: 12h, 29m ago  |  Ends: 14d, 11h  |   16 Proposals
I have a CRM project that created and have been maintaining and upgrading for many years. I've had full-time programmers in the past, but currently do most of the coding myself. I'm not the most proficient so sometimes I hit a snag that takes hours to resolve, and I'm certain someone with more experience would know what to do right away. Here are the details of the project. Visual Studio 2013 (upgrading to 2015 soon) SQL Server 2008r2 C# 90% of the app is in Winforms 10% uses MVC Web interface jquery jquery-mobile knockout modnernizr 95% of database access is through SqlCommand IDataReader with Stored Procedures 5% through EntityFramework We use DevExpress components (some Infragistics, but we are moving all that to DevEx) I have two categories of needs. 1) Periodically, when I hit a snag, I need someone I can email or text with a question and get a fairly quick response. I use TeamViewer that would allow a connection to my computer for demonstration/clarification. 2) Small...
Category: Software Application       
Skills: .NET Framework, jQuery, ASP.NET MVC, DevExpress       

R****ate
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| R****ate
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: 7-9 months  |  Posted: 17h, 15m ago  |  Ends: 14d, 6h  |   6 Proposals
Job Summary: This is an exceptional opportunity to do innovative work that means more to you and those we serve. Functions: Analyzes problems and provides information/solutions. Operates a PC to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Required to meet department goals and expectations. Knowledge/Skills/Abilities Ability to research and resolve issues Knowledge of Excel and Word Excellent verbal and written communication skills Ability to abide by Com...
Category: Customer Service       
Preferred Location: United States

m****903
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| m****903
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 26, 2015  |  Ends: 9d, 23h  |   3 Proposals
We are looking for project manager who has experiance in managing project in Jira, track issue, get time sheet from resources, can maintain jira service helpdesk work is for three months
Category: Other - Administrative...       
Skills: Administrative Support, Atlassian JIRA       

s****ast
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| s****ast
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 25, 2015  |  Ends: 9d, 19h  |   10 Proposals
Hi there Freelances, This job entails creating a new helpdesk system with or without Osticket flatform. Which should include followings, Self-service portal Support for tickets/incident logging through multiple channels such as portal, email and phone Service Level management Workflow management Satisfaction surveys Thank you and any questions please don't hesitate to contact me.
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP       

j****kah
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| j****kah
|    Australia
Hourly Rate: $10 - $15 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 24, 2015  |  Ends: 8d, 4h  |   28 Proposals
- Must have more than three years of helpdesk experience - Must demonstrate prior support of a Windows Server 2003/2008 environment - Must have reliable, high-speed Internet connection - Must be able to cite instances where they worked independently and took initiative beyond what was asked or expected - Must speak English without distracting accent; nationality, gender, creed, etc. does not matter, but clarity of speech *does* matter - Must be available by phone and Internet Central and/or Eastern US time - Must have excellent customer communication and customer service skills - Detail oriented, strong ability to problem solve while delighting customers. - Consistent documentation in help desk describing problem, solution, next steps - SonicWall experience is a big plus Job posting only shows 1 hour/week because that's all that will be authorized until you demonstrate you can delight customers and solve problems. I anticipate 10-40 hours/week for a qualified technician who can deligh...
Category: Technical Support       

b****inc
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| b****inc
|    United States
Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: Jul 23, 2015  |  Ends: 22d, 6h  |   1 Proposal
Hello, I'm working for a company that is answering to a call for tender in Belgium. It's about developing a questionnaire program for multiple companies and providing a help-desk support in both Dutch and French. We're looking for people capable of speaking Dutch (at least, Dutch + French would be an asset) with a minimum of Help-desk (IT oriented) Skills. These people would be able of handling simple (level 1) questions and being the interface between customers and developers. Complex issues (but we expect this program to be simple) will be addressed by our French/English speaking developers. In terms of volume, we expect the project to be delivered by January 2016 (this date could be changed depending on the final schedule) with around 8000 users per year. We need people available between 8h00 and 18h00 (GMT+1 / Belgium) from Monday to Friday. We propose a payment calculated on the time (hours) spent with the customers. If you are interested or want more details, please co...
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support, Dutch       
Preferred Location: Western Europe, Eastern Europe

h****elm
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| h****elm
|    France
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 23, 2015  |  Ends: 21d, 22h  |   7 Proposals
Our objective is to create a custom Google Gadget so that when handling day to day email activities through Googles interface we will be able to quickly relate data to Sugar CRM 6.x and 7.x (7.x is Primary Focus). SugarCRM utilizes the RESTapi. Here is a Salesforce Example   [obscured]  /jennys-weekly-tip-11-salesforce-task-integration/ Existing SugarCRM Google Gadget but needs More in terms of viewing data like Salesforce   [obscured]  /DO7QfNjP16o Freshdesk also has a Gadget where you can view tickets   [obscured]  /integrations/gmail-gadgets-helpdesk Example of Zoho Projects   [obscured]  /wfaTkcK8A6Y Example of Zoho Invoices   [obscured]  /ezjwT0-Yrow Example of Zoho CRM (OLDER)   [obscured]  /O9Vng8nfzBc I myself know SugarCRM 7, as well as how to develop custom API's call's within SugarCRM I am seeking a team to work with on the Google Side. Additional features to be added like Google Calendar, Contacts and Task Sync.
Category: Software Application       

v****crm
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| v****crm
|    Canada
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 22, 2015  |  Ends: 6d, 1h  |   25 Proposals
I need a managed service helpdesk solution for Microsoft Dynamics 2013/2015. It should be able to create tickets from emails sent to an email. There should also be features similar to other helpdesk solutions such as Zendesk. More details will be given over a conference call.
Category: Technical Support       
Skills: CRM, C#, Microsoft Dynamics CRM       

w****786
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| w****786
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 21, 2015  |  Ends: 5d, 10h  |   3 Proposals
I'm looking for a Template that will help guide me and help explain what I'm looking for. I use Spiceworks ticketing system and I want to create a how to document for other users to follow. Any advice or help would be greatly appreciated.
Category: User Guides & Manuals       

S****Han
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| S****Han
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 19, 2015  |  Ends: 2d, 23h  |   5 Proposals
I'm presently in a 30 day demo for Zendesk and would like to do some customizations with forms and triggers. If successful, this job would develop into an extensive customization to mirror and replace an existing helpdesk/ticketing system we are utilizing today.
Category: User Experience Design       

t****ise
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| t****ise
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: Not Sure  |  Posted: Jul 18, 2015  |  Ends: 1d, 23h  |   19 Proposals
Is this you? We are a life coach training company that runs Zendesk as our helpdesk. While the tool is important, having perfect written English, a sense of humour, and a love of helping people is far more important (we can teach you zendesk, can't really teach the rest). To be a perfect candidate, you'd have everything above (though Zendesk we can teach you), and a systems/logical/problem solving approach to the world. Your specialty will be to answer questions for people who are interested in our coaching, so you would be available to answer phones during work hours, online chat, and zendesk tickets. This is NOT a selling position - you are there to be friendly and answer basic questions. You would also help the CEO with administrative tasks as well (we do have some quiet times). We have 2 training companies and one coaching company, all helping each other to deliver great results to clients. You'd learn parts of everything above, and you'll also learn about inbound marketing...
Category: Customer Service       
Preferred Location: North America

P****elp
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| P****elp
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: Jul 14, 2015  |  Ends: 13d, 7h  |   24 Proposals
We provide Remote Helpdesk support for a number of clients from various industries. Our client infrastructure varies from site to site but we mainly cover Windows Server (2003,08,12) , Exchange 2010 -13, Microsoft hyper V , Office365 , 3rd Party Spam Filters. Windows 7 Desktops, Firewalls, Routers , Switches , Printers and standard Desktop apps ( Word, excel, Outlook , A/V). We are looking for an engineer to respond to supports requests via our online ticketing system - Connectwise. The engineer should be able to take ownership of the support ticket through to completion. Access to each user's desktop or client's servers will be provided via our remote monitoring software. Starting off there should be 1- 20 hours per week but this could increase. You must speak English fluently with little or no accent; our hours of operation are from 9a.m. to 6 p.m. GMT. This job is only open to persons based in Europe, preferably in the U.K. or Ireland.
Category: Technical Support       

M****iam
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| M****iam
|    Ireland
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jun 30, 2015  |  Ends: 59d, 13h  |   8 Proposals
-----THE PROJECT----- It will be a Free To Play MMOFPS, similar to Battlefield but not really a clone, it will also have some aspects by Call of Duty, such as the weapon customization and skins. Huge maps (2km * 2km), planning on to add up to 32 vs 32 people for each game if it will be possible. There will be vehicles and a nice new way to balance the game in order to either not make it P2W -pay to win ndr- to get more people to join but also to please premium users, I won't disclose any other information about the payment system. I plan on adding more game modes such as werewolves and similar things, people tend to like these things a lot recently. Ranked global leaderboard to show who is the most experienced user of the world! It would be kinda easy, just a db query. Do note, the game is going to be PC only. -----CURRENT PROJECT PROGRESS----- In the beginning I was supposed to handle just the 3D modeling but I ended up having to set up both site (still undergoing maintenance and imp...
Category: Software Application       
Skills: C++, Game Programming       

F****ena
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| F****ena
|    Italy
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