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Hourly Rate: $20 - $30 / hr   |  Duration: 7-9 months  |  Posted: 19 minutes ago  |  Ends: 14d, 23h  |   0 Proposals
Job Summary: This is an exceptional opportunity to do innovative work that means more to you and those we serve. Functions: Analyzes problems and provides information/solutions. Operates a PC to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Required to meet department goals and expectations. Knowledge/Skills/Abilities Ability to research and resolve issues Knowledge of Excel and Word Excellent verbal and written communication skills Ability to abide by Com...
Category: Customer Service       
Preferred Location: United States

m****903
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| m****903
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: Jul 28, 2015  |  Closed  |   5 Proposals
I have a small (but hoping to grow) information marketing company (I used to do private coaching). I consult to cleaning service business owners, who need help with various aspects of developing, running and growing their cleaning service businesses (primarily in the U.S.). I just started offering "products" and "training programs" online and need help with my sales funnel, building my list, conversions strategies, etc. I purchased a 1 year package with LeadPages.net and would like to integrate their products and start offering webinars. I need someone experienced with integrating LeagPages, with a WordPress site. I use 1Shopping cart for the auto-responders and payment. Initially, I'd like you to use a screen-sharing platform & have to "tutor" me on these items. I'm also willing to share some training videos (I got from LeadPages) that demonstrate what I want to use it to accomplish. Then, I'd like to start giving you assignments to develop opt-in ...
Category: Technical Project...       
Skills: Sales, WordPress, Marketing, 1ShoppingCart, Amazon S3       

p****on1
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| p****on1
|    United States
Fixed Price: $50 or less   |  Posted: Jul 27, 2015  |  Ends: 4d, 10h  |   0 Proposals
We are hiring someone to post and manage ads and forward all responses. If you are not going to communicate DAILY with us please do not bother submitting a proposal. ***MAX of 50 ads per day*** We have new websites being built monthly that need marketing and lead generation. We manage projects where our customers need custom ads for short term projects. We also have many items to sell internally as well as for clients. You will need to be self motivated and be able to create successful ads with little or no direction. We will be conducting interviews via Google Hangout. Please provide an examples of an ad posting campaign you managed.
Category: Product Marketing        

m****ech
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| m****ech
|    United States
Fixed Price: About $20   |  Posted: Jul 26, 2015  |  Closed  |   4 Proposals
We are hiring someone to post and manage ads and forward all responses. If you are not going to communicate DAILY with us please do not bother submitting a proposal. We have new websites being built monthly that need marketing and lead generation. We manage projects where our customers need custom ads for short term projects. We also have many items to sell internally as well as for clients. You will need to be self motivated and be able to create successful ads with little or no direction. We will be conducting interviews via Google Hangout. Please provide an examples of an ad posting campaign you managed.
Category: Product Marketing        

m****ech
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| m****ech
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 26, 2015  |  Ends: 10d, 16h  |   3 Proposals
We are looking for project manager who has experiance in managing project in Jira, track issue, get time sheet from resources, can maintain jira service helpdesk work is for three months
Category: Other - Administrative...       
Skills: Administrative Support, Atlassian JIRA       

s****ast
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| s****ast
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 25, 2015  |  Ends: 10d, 12h  |   10 Proposals
Hi there Freelances, This job entails creating a new helpdesk system with or without Osticket flatform. Which should include followings, Self-service portal Support for tickets/incident logging through multiple channels such as portal, email and phone Service Level management Workflow management Satisfaction surveys Thank you and any questions please don't hesitate to contact me.
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP       

j****kah
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| j****kah
|    Australia
Hourly Rate: $10 - $15 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 24, 2015  |  Ends: 8d, 21h  |   27 Proposals
- Must have more than three years of helpdesk experience - Must demonstrate prior support of a Windows Server 2003/2008 environment - Must have reliable, high-speed Internet connection - Must be able to cite instances where they worked independently and took initiative beyond what was asked or expected - Must speak English without distracting accent; nationality, gender, creed, etc. does not matter, but clarity of speech *does* matter - Must be available by phone and Internet Central and/or Eastern US time - Must have excellent customer communication and customer service skills - Detail oriented, strong ability to problem solve while delighting customers. - Consistent documentation in help desk describing problem, solution, next steps - SonicWall experience is a big plus Job posting only shows 1 hour/week because that's all that will be authorized until you demonstrate you can delight customers and solve problems. I anticipate 10-40 hours/week for a qualified technician who can deligh...
Category: Technical Support       

b****inc
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| b****inc
|    United States
Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: Jul 23, 2015  |  Ends: 22d, 23h  |   1 Proposal
Hello, I'm working for a company that is answering to a call for tender in Belgium. It's about developing a questionnaire program for multiple companies and providing a help-desk support in both Dutch and French. We're looking for people capable of speaking Dutch (at least, Dutch + French would be an asset) with a minimum of Help-desk (IT oriented) Skills. These people would be able of handling simple (level 1) questions and being the interface between customers and developers. Complex issues (but we expect this program to be simple) will be addressed by our French/English speaking developers. In terms of volume, we expect the project to be delivered by January 2016 (this date could be changed depending on the final schedule) with around 8000 users per year. We need people available between 8h00 and 18h00 (GMT+1 / Belgium) from Monday to Friday. We propose a payment calculated on the time (hours) spent with the customers. If you are interested or want more details, please co...
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support, Dutch       
Preferred Location: Western Europe, Eastern Europe

h****elm
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| h****elm
|    France
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 23, 2015  |  Ends: 22d, 15h  |   7 Proposals
Our objective is to create a custom Google Gadget so that when handling day to day email activities through Googles interface we will be able to quickly relate data to Sugar CRM 6.x and 7.x (7.x is Primary Focus). SugarCRM utilizes the RESTapi. Here is a Salesforce Example   [obscured]  /jennys-weekly-tip-11-salesforce-task-integration/ Existing SugarCRM Google Gadget but needs More in terms of viewing data like Salesforce   [obscured]  /DO7QfNjP16o Freshdesk also has a Gadget where you can view tickets   [obscured]  /integrations/gmail-gadgets-helpdesk Example of Zoho Projects   [obscured]  /wfaTkcK8A6Y Example of Zoho Invoices   [obscured]  /ezjwT0-Yrow Example of Zoho CRM (OLDER)   [obscured]  /O9Vng8nfzBc I myself know SugarCRM 7, as well as how to develop custom API's call's within SugarCRM I am seeking a team to work with on the Google Side. Additional features to be added like Google Calendar, Contacts and Task Sync.
Category: Software Application       

v****crm
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| v****crm
|    Canada
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 22, 2015  |  Ends: 6d, 18h  |   25 Proposals
I need a managed service helpdesk solution for Microsoft Dynamics 2013/2015. It should be able to create tickets from emails sent to an email. There should also be features similar to other helpdesk solutions such as Zendesk. More details will be given over a conference call.
Category: Technical Support       
Skills: CRM, C#, Microsoft Dynamics CRM       

w****786
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| w****786
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 21, 2015  |  Ends: 6d, 3h  |   3 Proposals
I'm looking for a Template that will help guide me and help explain what I'm looking for. I use Spiceworks ticketing system and I want to create a how to document for other users to follow. Any advice or help would be greatly appreciated.
Category: User Guides & Manuals       

S****Han
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| S****Han
|    United States
Fixed Price: Not Sure   |  Posted: Jul 20, 2015  |  Ends: 5d, 3h  |   5 Proposals
The Consultant shall professionally develop help desk services for us in operationalizing help desk software and associated service protocols to support and train a customer success associate. It is anticipated that the configuration of Zendesk, the help desk software, and the development of a customer success standard operating procedure (SOP), will constitute the core of a customer success initiative. The Consultant shall ensure the help desk developed and established from the task will be operational and successful at the end of this task. The Consultant will appropriately configure help desk software and document a customer success SOP for Wiowise. Set Up Help Desk Software ? Consultant will identify the appropriate Zendesk service level. ? Consultant will set up Zendesk account for use by customer success associate. ? Consultant will configure Zendesk to support email, online chat, and voice support workflows. ? Consultant will configure Zendesk knowledgebase for use by customer...
Category: Customer Service       

h****ang
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| h****ang
|    United States
Fixed Price: $60 - $63   |  Posted: Jul 20, 2015  |  Closed  |   7 Proposals
Hi, I recently had some problems with skrill and I need someone who has experience with skrill to help me. I will explain the problem in private messages as it is something that I would keep private. Thanks
Category: Customer Service       
Skills: Customer Service, Email Handling, Helpdesk       

A****ron
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| A****ron
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 19, 2015  |  Ends: 3d, 16h  |   5 Proposals
I'm presently in a 30 day demo for Zendesk and would like to do some customizations with forms and triggers. If successful, this job would develop into an extensive customization to mirror and replace an existing helpdesk/ticketing system we are utilizing today.
Category: User Experience Design       

t****ise
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| t****ise
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Jul 19, 2015  |  Closed  |   25 Proposals
Hi there, We are a US based media company (blog) with businesses in e-commerce, subscription memberships, online classes, and tech support. We are looking for a strong admin support person with great tech skills and customer support experience. We have various tasks including: customer support (chat and email via freshdesk/zendesk) social media management woocommerce/shopify/amazon/etsy product management data importing blog post writing research We have many small tasks that together require one or two experienced admin support people. Hourly rate may increase based on experience or proven work relationship over time as the position may grow into additional hours in the future. Ability to work US based time zones a plus but not required. Must be comfortable with using online softare of many different types and not afraid to learn or adapt to changes in software. English writing skills and previous experience writing blog posts is a must. Experience running e-commerce stores...
Category: Customer Service...       
Preferred Location: North America, India/Southern Asia, Eastern Asia, Australia/Oceania

****
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| Client
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: Not Sure  |  Posted: Jul 18, 2015  |  Ends: 2d, 16h  |   18 Proposals
Is this you? We are a life coach training company that runs Zendesk as our helpdesk. While the tool is important, having perfect written English, a sense of humour, and a love of helping people is far more important (we can teach you zendesk, can't really teach the rest). To be a perfect candidate, you'd have everything above (though Zendesk we can teach you), and a systems/logical/problem solving approach to the world. Your specialty will be to answer questions for people who are interested in our coaching, so you would be available to answer phones during work hours, online chat, and zendesk tickets. This is NOT a selling position - you are there to be friendly and answer basic questions. You would also help the CEO with administrative tasks as well (we do have some quiet times). We have 2 training companies and one coaching company, all helping each other to deliver great results to clients. You'd learn parts of everything above, and you'll also learn about inbound marketing...
Category: Customer Service       
Preferred Location: North America

P****elp
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| P****elp
|    United States
Fixed Price: Not Sure   |  Posted: Jul 17, 2015  |  Ends: 2d, 5h  |   4 Proposals
Need to have some experience please i don't need someone to learn on the job. Phase I Infrastructure The SCSM server is already up and running on a single VM Need to install exchange connector so we can receive emails when opening an incident or a problem or others Also need to be able to work with receiving emails and it create a ticket automatically We are very small here in the IT dep so will keep it this way and in the future will move the DB to other server if needed Review server installation, error log, connexions event log. This project is called a training project All work will be done with the collaboration of a Server Admin in a live environment 1 Helpdesk 4 Second level support 1 DBA 1 Programmer 2 Server Admins 1 director How to create a group Helpdesk Level II Level III Network Server DBA SharePoint How to add or remove users from a group previously created SLA Review the SLA and also priorities of problems P1, P2, P3, P4, p5 Review procedure to add or remove or ch...
Category: Technical Support       
Skills: Microsoft Exchange Server       

L****UDE
 [?]
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| L****UDE
|    Canada
Fixed Price: Not Sure   |  Posted: Jul 16, 2015  |  Ends: 1d, 0h  |   13 Proposals
Need somebody to make phone calls basically asking a couple questions. Must be fluent in English. Looking for no more then $3 / hr, lowest bidder gets it. Thank you
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support       

e****una
 [?]
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| e****una
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Jul 15, 2015  |  Closed  |   58 Proposals
We are looking for a customer service rep to answer questions about our products, process returns, and just maintain a presence via email and questions. This person needs to be fluent in English and will have some preset answers to questions that they will be required to use. The payment will be per question answered or per hour. We can discuss the details once the prereqs are met. Thank you!
Category: Customer Service       
Skills: Customer Service, Email Handling, Helpdesk       

t****001
 [?]
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| t****001
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: Jul 15, 2015  |  Ends: 4h, 49m  |   5 Proposals
I have a small (but hoping to grow) information marketing company (I used to do private coaching). I consult to cleaning service business owners, who need help with various aspects of developing, running and growing their cleaning service businesses (primarily in the U.S.). I just started offering "products" and "training programs" online and need help with my sales funnel, building my list, conversions strategies, etc. I purchased a 1 year package with LeadPages.net and would like to integrate their products and start offering webinars. I need someone experienced with integrating LeagPages, with a WordPress site. I use 1Shopping cart for the auto-responders and payment. Initially, I'd like you to use a screen-sharing platform & have to "tutor" me on these items. I'm also willing to share some training videos (I got from LeadPages) that demonstrate what I want to use it to accomplish. Then, I'd like to start giving you assignments to develop opt-in ...
Category: Technical Project...       
Skills: Sales, WordPress, Marketing, 1ShoppingCart, Amazon S3       

p****on1
 [?]
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| p****on1
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 15, 2015  |  Closed  |   10 Proposals
I am looking for a persons who have Paypal account and i need assistance right now. it will not take more than a few minutes i'll pay you $15 for this service and good feedback. Cheers
Category: Other - Administrative...       

****
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| Client
|    Pakistan
Fixed Price: Less than $500   |  Posted: Jul 14, 2015  |  Closed  |   5 Proposals
I need to hire a freelancer who can help me copy over my Elance account to an Upwork account. I was sent an email with this link: The Elance community is incredibly important to us and we encourage you to copy over your Elance account to Upwork today. When I click the link it takes me to the upwork login screen. You cannot use your Elance password to log in. If you have previously used Odesk you must login with that information. Unfortunately about 3 years ago I setup an account at Odesk to search jobs. When I found out most jobs on Odesk pay on average $3.00 an hour I deactivated my account and used Elance. Unfortunately my email is still tied to the old account so I cannot activate a new one and I cannot recall my password reminder from three years ago. So I cannot log in. I tried the Elance helpdesk who passes me to the Upwork help desk. They keep emailing me links which take you back to the log in screen which does not help if you do not have a password. I've sent them scree...
Category: System Administration       
Skills: System Analysis, Software Debugging       

R****gma
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| R****gma
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: Jul 14, 2015  |  Ends: 14d, 0h  |   24 Proposals
We provide Remote Helpdesk support for a number of clients from various industries. Our client infrastructure varies from site to site but we mainly cover Windows Server (2003,08,12) , Exchange 2010 -13, Microsoft hyper V , Office365 , 3rd Party Spam Filters. Windows 7 Desktops, Firewalls, Routers , Switches , Printers and standard Desktop apps ( Word, excel, Outlook , A/V). We are looking for an engineer to respond to supports requests via our online ticketing system - Connectwise. The engineer should be able to take ownership of the support ticket through to completion. Access to each user's desktop or client's servers will be provided via our remote monitoring software. Starting off there should be 1- 20 hours per week but this could increase. You must speak English fluently with little or no accent; our hours of operation are from 9a.m. to 6 p.m. GMT. This job is only open to persons based in Europe, preferably in the U.K. or Ireland.
Category: Technical Support       

M****iam
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| M****iam
|    Ireland
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