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Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: Feb 01, 2016  |  Ends: 5d, 9h  |   73 Proposals
A database developer made a MySQL, MS SQL database for my business to act like an IT Helpdesk software. I need somebody who can do the work i need in a speedy and reliable way. My current database developer is great but only does work for a few days then is unavailable for long periods of time. This is slowing down the needs for my business.
Category: Database Development       

p****ery
 [?]
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| p****ery
|    Australia
Fixed Price: Less than $500   |  Posted: Nov 17, 2015  |  Closed  |   5 Proposals
INSTANT MESSAGING (IM)/PROJECT MANAGEMENT SOFTWARE DEVELOPMENT 1. I need an experienced developer that can programme and redeployed instant messaging software to be used for my accounting service business. 2. It must be a secured communication links for chat, instant messaging and sharing of file files and sending messages and chat scripts to the customers and experts inbox ?email 3. The would be only one admin but many help desks and experts 4. Robust/Big data base , quarry and search to take care of chat messages and file uploaded 5. Web based application and supported over some period incase of bug or error HELP DESK - INSTANT MESSAGE WITH CUSTOMERS The whole idea is to engage the prospective visitors to register their names, email and location address and phone numbers and start chatting with help desk agents. The Instant messaging ? just like online chat can send or share files with the customers that login at our sites Helpdesk can chat with Customers , and assign som...
Category: Project Management       

s****ola
 [?]
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| s****ola
|    Nigeria
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Nov 17, 2015  |  Closed  |   19 Proposals
- You will every day (Mon-Sat) login to our online helpdesk and reply to questions from customers and prospective customers. - You will assist customers with amendments to their online orders, changes to invoice addresses etc. in a wordpress invoice system. - Interface with team members and external vendors/partners to receive required data assets - Use a variety of tools to organize and input data into our systems, whether it may be spreadsheets, documents, invoices, images, written content or other formats - Deliver requested data assets to team members in a timely fashion - Ensure the accuracy of both data input and output - Periodically conduct verification sessions as necessary - Skills of AI ADOBE ILLUSTRATOR is not essential but attractive. lf you have this skill please mention in your application. - Good at linkedin and data processing All replies are based on the company FAQs at help.chinawineawards.com In order to get this job, you must answer the following question: Dear...
Category: Customer Service       
Preferred Location: Philippines

****
 [?]
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| Client
|    Hong Kong SAR, PRC
Hourly Rate: Less than $10 / hr   |  Duration: 4-6 months  |  Posted: Nov 17, 2015  |  Closed  |   14 Proposals
VoicePing is a Walkie Talkie App for Mobile Work Teams. Combining the speed of walkie talkie and texting, companies with mobile workers are made more efficient and connected. All packaged with an intuitive app, secured environment and simpler deployment. In case you need to read up on more information, here is our website: (  [obscured]  ). Responsibilities Customer Support that includes: Remotely troubleshoots and resolves problems on Smart Walkie Devices Attends to customer enquiries through phone calls or emails Enhance Customer Support Documents, User Guide and Website FAQ Provides virtual training for New Customers Pre- Deployment Setup Generate monthly usage reports for Customers and Finance KPI: Achieve good Post-Support Customer Satisfaction Rating Future Growth Path - Sales, Quality Assurance, Software Project Management Requirements Must have a good understanding of mobile applications with troubleshooting knowledge Good English communication skills. Ab...
Category: Technical Support       
Preferred Location: India/Southern Asia, Eastern Asia

w****hou
 [?]
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| w****hou *
|    Singapore
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Nov 13, 2015  |  Closed  |   80 Proposals
I'm an entrepreneur that needs someone to gather contact information via the Internet (ongoing basis). Candidate will need to be creative as you may need to use multiple sites, etc. Thank you
Category: Research       

s****nr1
 [?]
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| s****nr1
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Nov 09, 2015  |  Closed  |   73 Proposals
I'm an entrepreneur that needs someone to gather contact information via the Internet (ongoing basis). Candidate will need to be creative as you may need to use multiple sites, etc. Thank you
Category: Research       

s****nr1
 [?]
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| s****nr1
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: 7-9 months  |  Posted: Nov 03, 2015  |  Closed  |   19 Proposals
- Strong English skills across written and spoken application - Proper access to internet and phone - Excellent communication skills with consumers & team members Job Description: My Trio Rings is looking for a freelancer that's skilled in customer support - specifically within an eCommerce setting. My Trio Rings focuses on helping couples find the perfectly matched set of diamond wedding rings at an affordable price. We do this by operating online and leveraging four generations of expertise to bring direct to customer pricing to hardworking couples. Our couples are looking for their dream wedding rings and shop through our eCommerce storefront but occasionally need assistance pre and post-sales. We're looking for a person to join our customer support team remotely and handle inbound inquiries for sales, billing and order status. You'll interact with customers first by email and live chat. As your experience grows, we're flexible in enabling phone support as part of this role....
Category: Customer Service       
Preferred Location: North America

L****hiV
 [?]
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| L****hiV
|    United States
Fixed Price: Not Sure   |  Posted: Oct 30, 2015  |  Closed  |   3 Proposals
Hi there, i have an urgent request, after we upgraded the mysql (on windows server 2012), we started getting problems with our kayako helpdesk system, the database cannot be found. as i tried to retrieve the database, it is giving format errors. i need somebody who can re-setup the database correctly, the tables and the data are there. please only somebody who can do this
Category: Database Administration       

s****-de
 [?]
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| s****-de
|    Germany
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Oct 29, 2015  |  Closed  |   23 Proposals
A modular web application based on Angular + Breeze + Kendo. In order to replace and support daily activity of it-department different units and their process following module has been identified: - Catalogue service - Order - Economy support - Mini-stock/Inventory - Reports - Administration Background: For a small, IT department to be optimized to manage the administration and debiting of our current and future services/packages (tjänster) / components / products and services, the following needs have emerged: - Overview of our internal IT architecture - Better structured and comprehensive data as well as central source of information - More information available for different needs (e.g. reports of multiple components / products, LCM activities, budget report) - To automate e.g. billing process and helpdesk management process to o save resources o reduce the margin of error o have control over processes o allow for follow-up and further development of our services Target To create...
Category: Website Design       
Skills: AngularJS, Kendo UI, BreezeJS       

2****dic
 [?]
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| 2****dic
|    Sweden
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Oct 29, 2015  |  Closed  |   0 Proposals
A modular web application based on Angular + Breeze + Kendo. In order to replace and support daily activity of it-department different units and their process following module has been identified: - Catalogue service - Order - Economy support - Mini-stock/Inventory - Reports - Administration Background: For a small, IT department to be optimized to manage the administration and debiting of our current and future services/packages (tjänster) / components / products and services, the following needs have emerged: - Overview of our internal IT architecture - Better structured and comprehensive data as well as central source of information - More information available for different needs (e.g. reports of multiple components / products, LCM activities, budget report) - To automate e.g. billing process and helpdesk management process to o save resources o reduce the margin of error o have control over processes o allow for follow-up and further development of our services Target To create...
Category: Website Design       
Skills: AngularJS, Kendo UI, BreezeJS       

2****dic
 [?]
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| 2****dic
|    Sweden
Fixed Price: $500 - $1,000   |  Posted: Oct 26, 2015  |  Closed  |   22 Proposals
We are looking for a PHP developer that know Laravel 5 at a high degree and can use its functions to create a platform application. It will be delivered an admin template so the basic design work will be delivered, but you need to know HTML, CSS, AngularJS etc at a high degree to implement changes to the design. At a total you need to do the following. - Create a laravel structure handling multi-domain frontend sites and multi-domain aware admin panel (shared admin panel, but domain aware) - Implement all backend and frontend functions for login, register, content handling, logging, profiles etc. - Create the platform frontend - Create one application frontend, and admin. - Relating to the steps above you are going to create a full helpdesk suite including email handling, logging, stats, inbox, sorting, live chat etc. - In summary everything related to the platform functions (base code and domain-aware platform), and create a full helpdesk software. - All frontend code need to be SEO...
Category: Web Programming       

a****ang
 [?]
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| a****ang
|    Norway
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Oct 26, 2015  |  Closed  |   22 Proposals
- You will every day (Mon-Sat) login to our online helpdesk and reply to questions from customers and prospective customers. - You will assist customers with amendments to their online orders, changes to invoice addresses etc. in a wordpress invoice system. - Interface with team members and external vendors/partners to receive required data assets - Use a variety of tools to organize and input data into our systems, whether it may be spreadsheets, documents, invoices, images, written content or other formats - Deliver requested data assets to team members in a timely fashion - Ensure the accuracy of both data input and output - Periodically conduct verification sessions as necessary - Skills of AI ADOBE ILLUSTRATOR is not essential but attractive. lf you have this skill please mention in your application. - Good at linkedin and data processing All replies are based on the company FAQs at help.chinawineawards.com In order to get this job, you must answer the following question: Dear...
Category: Customer Service       
Preferred Location: Philippines

****
 [?]
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| Client
|    Hong Kong SAR, PRC
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Oct 23, 2015  |  Closed  |   9 Proposals
Hello! We are offering a Turkish Freelancer position in our multinational marketing company, Survey Sampling International. This job implies Helpdesk (15 h a month), translations, proofreading and blogging. We would need you to be available online as much as possible. Social media and copyright experience are an advantage. If you are a native Turkish and if you're interested in this job, kindly send us your CV. Looking forward to hearing from you! Kind regards, Survey Sampling
Category: Other - Writing Services       
Skills: Business Writing, Content Writing, English       

R****pet
 [?]
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| R****pet
|    Romania
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Oct 22, 2015  |  Closed  |   11 Proposals
The HelpDesk Support Analyst will provide technical assistance to customers who use our software, which is a complex web-based enterprise application. You will be responsible for monitoring a queue of customer-submitted questions, issues & requests and responding in a number of ways, including: 1. Research answers to general questions about how to perform certain user functions. 2. Communicate with customer to obtain all required details of reported bugs to recreate the issue and diagnosing the problem. 3. Assist customer with troubleshooting and escalate more complex issues to internal technical team for resolution. Requirements of this job include: * Previous experience as a systems analyst or junior developer, with a working knowledge of object-oriented programming (C++/C#) and Microsoft-platform technologies (ASP .NET); * Ability to speak and write clearly & accurately in U.S. English; * Knowledge of customer service principles and practices; * Effective listeni...
Category: Technical Support       

****
 [?]
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| Client
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: Not Sure  |  Posted: Oct 22, 2015  |  Closed  |   44 Proposals
Is this you? We are a life coach training company that runs Zendesk as our helpdesk. While the tool is important, having perfect written English, a sense of humour, and a love of helping people is far more important (we can teach you zendesk, can't really teach the rest). To be a perfect candidate, you'd have everything above (though Zendesk we can teach you), and a systems/logical/problem solving approach to the world. Your specialty will be to answer questions for people who are interested in our coaching, so you would be available to answer phones during work hours, online chat, and zendesk tickets. This is NOT a selling position - you are there to be friendly and answer basic questions. You would also help the CEO with administrative tasks as well (we do have some quiet times). We have 2 training companies and one coaching company, all helping each other to deliver great results to clients. You'd learn parts of everything above, and you'll also learn about inbound marketing a...
Category: Customer Service       

P****elp
 [?]
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| P****elp
|    United States
Fixed Price: Not Sure   |  Posted: Oct 17, 2015  |  Closed  |   4 Proposals
I am looking for someone who has pretty experience in customizing CRMs. I am using Zendesk and I need some customization in my CRM. ZD is not offering it so I need it to be done from some developer. I need this to be done today. Thanks
Category: Blog Programming       
Skills: CSS, PHP, WordPress       

e****ech
 [?]
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| e****ech
|    Pakistan
Hourly Rate: $3.50 - $4 / hr   |  Duration: 7-9 months  |  Posted: Oct 16, 2015  |  Closed  |   25 Proposals
We're in the business of providing quality customer service to our clients. We're looking for some quality team members who can answer customer inquiries and providing excellent customer care. As a Customer Service Specialist, you will be providing customer service via phone, chat and email to customers ordering food over the Internet and to merchants and restaurants fulfilling those orders. You must be able to work from home, have a solid Internet connection capable of handling VOIP calls. You must be able to sit for extended periods of time. A large monitor (or dual monitors) preferred. Data entry skills (good typing) a requirement. You will be fully trained on our tools and systems. You will be required to complete a telecommuting, privacy, technology and security agreement. This job is full time on a proposed schedule during daytime, eastern standard time hours. This is a long term position based on performance.
Category: Customer Service       
Preferred Location: Philippines

****
 [?]
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| Client
|    United States
Fixed Price: Not Sure   |  Posted: Oct 15, 2015  |  Closed  |   15 Proposals
Helpdesk supporting clients for health related website and applications. - Analyse customer issues and troubleshoot the problem - Document and create e-learning videos - Create FAQ - Customer training & relationship - Test new releases of apps on mobile & web - User administration Tools : Lync phone and remote desktop solutions. Some issues can't be solved immediately in which case you will have to pass the case on to the relevant development department. We use Zendesk as the service desk tool. Working hours: 10:00 - 18:00 CET Scandinavian speaking agents are preferred (swedish, norwegian, danish, english). You have to be intetested in training and health related products. Sports interested agents are a plus!
Category: Technical Support       

k****zen
 [?]
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| k****zen
|    Norway
Fixed Price: $5,000 - $10,000   |  Posted: Oct 14, 2015  |  Closed  |   40 Proposals
It a simple cross platform app. 1. Helpdesk: People are knocking on the door. Area map --> Google Maps View --> Animated view --> Click on the house --> Pull up the address and owner -->Interest? 2. Mark Each House 3. Administrator side (Each person ) ; Pull up 3 separate ; Dots on the screen; GPS track on their device; Quick track 4. Assessors availability;Real time interface; 5. Administrator is entering the availability of the assessors.See only available appointment time.Email goes to assessor and home owner. Picture of the assessor. 6. Receive the appointments 7. Individual assessors to schedule block off time. Time off. Currently restricted. Blocking off time at will. 8. Interface with the assessing program that works. Update the schedule. 9. Audit was completed. Status update.Reroute to the call center. Android, iOS app and web interface Web Interface 1. User/ home owner will sign in and set up an appointment using the web interface and company information. ...
Category: Software Application       
Skills: Mobile App Development, crossplatform       

s****unt
 [?]
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| s****unt *
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Oct 11, 2015  |  Closed  |   1 Proposal
We are a web programming and design company located in California. We are looking to add an additional US employee to assist in documenting issues as they come in, and prepare the ticket with minor developer instruction. Your duties will be as follows 1.) Reviewing incoming tickets to confirm and document issues on production sites. (Screenshot of issue, or replying to customer if not enough information available) 2.) If you can confirm issue, and have enough details to release for developers, then you'll assign the ticket into the developer department. If a more thorough review for better instruction is required you will assign it to a more knowledgeable support ticket personnel. 3.) Prepare QA testing environment for QA department. This item may involve taking response from developers and instructions from them to insert HTML code into static blocks on back end. As such some limited knowledge of HTML required, however you will not be programming just copying and pasting developer...
Category: Customer Service...       
Preferred Location: North America

****
 [?]
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| Client
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Oct 10, 2015  |  Closed  |   6 Proposals
I have been asked to find someone or a small business that is capable of setting up LAN for a small office near Waltham Abbey. This will NOT be a one-off project rather this business is looking for some simple IT support that will cover the following: The specifying of PC's/Laptops for purchase (Not Macs), printers etc. Cable installation in office Setting up a small server room Recommending a business file server Installation and setup of the business server (LAN) Possibly the setup of Active Directory The setting up of only a very few occasional new users Simple telephone IT query support / remote help-desk - circa 6 users Setting up and configuration of new PCs in a standard format Setting up UPS Setting up and configuring system back up hardware and processes Once the office has been set up it will be expected that the business will look to you only as a means of some very occasional remote support. Payment is negotiable and dependent upon proven experience.
Category: Networking & Security       
Preferred Location: United Kingdom

d****400
 [?]
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| d****400
|    United Arab Emirates
Fixed Price: $20 - $50   |  Posted: Oct 08, 2015  |  Closed  |   21 Proposals
I need a warm friendly voice for a 30 Second or less VM recording. personal voice recording samples will help greatly in picking someone.
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support       

A****ere
 [?]
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| A****ere
|    United States
Fixed Price: Not Sure   |  Posted: Oct 08, 2015  |  Closed  |   15 Proposals
It a simple cross platform app. 1. Helpdesk: People are knocking on the door. Area map --> Google Maps View --> Animated view --> Click on the house --> Pull up the address and owner -->Interest? 2. Mark Each House 3. Administrator side (Each person ) ; Pull up 3 separate ; Dots on the screen; GPS track on their device; Quick track 4. Assessors availability;Real time interface; 5. Administrator is entering the availability of the assessors.See only available appointment time.Email goes to assessor and home owner. Picture of the assessor. 6. Receive the appointments 7. Individual assessors to schedule block off time. Time off. Currently restricted. Blocking off time at will. 8. Interface with the assessing program that works. Update the schedule. 9. Audit was completed. Status update.Reroute to the call center. Android, iOS app and web interface Web Interface 1. User/ home owner will sign in and set up an appointment using the web interface and company information. ...
Category: Software Application       
Skills: Mobile App Development, crossplatform       

s****unt
 [?]
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| s****unt *
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Oct 07, 2015  |  Closed  |   17 Proposals
Looking for a customer support agent responsible for handling calls from new and existing customers regarding a variety of requests for e-commerce business in customized art space. You will also be handling online web chat. Using knowledge of products / services as well as great customer service skills, the agent will address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. You will be expected to be available online on chat during working hours and will be compensated for the time that was actually spent chatting with customers. Time commitment needed for calls and chat : 10 - 12 hours / week Will be briefed with everything needed to know. We turn pictures into handmade portraits - oil paintings, pencil portraits, charcoal portraits, watercolor paintings etc.
Category: Customer Service       
Preferred Location: United States

n****lor
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| n****lor
|    India
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