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Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: 11 minutes ago  |  Ends: 14d, 23h  |   0 Proposals
We are an ecommerce business looking for someone to handle: -email (sort, respond, customer support, manage etc) -chat support (for 2 ecommerce websites with low traffic- these get only 2-5 inquiries per week via chat) -possible phone support (though this would be in the future after you are familiar with our products) If this job goes well, we would consider adding more administrative tasks (inventory management, sales analysis, contacting suppliers, etc). Note skills in this last area (extra administration) are NOT necessary to apply. It will only be an option for the future. The current job is for chat support and email management (and possibly future phone support). Please include the phrase "chat and email support" at the beginning of your proposal. We prefer native English speakers (U.S., Canada, Australia, U.K etc) but will consider non-native speakers if your English skills are excellent. Pay is negotiable. We expect in the beginning that this will be le...
Category: Customer Service       

T****ght
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| T****ght
|    United States
Fixed Price: $1,000 - $5,000   |  Posted: 9h, 50m ago  |  Ends: 14d, 14h  |   30 Proposals
We are looking for a developer to help us design and develop mobile app running on iOS and Android using cross platform dev tools like Xamarin if possible (or you can recommend otherwise). As part of the deliverable, to provide technical handover of source code and walkthrough for optional future enhancement by our own team. API integration to a gaming community portal for following - Login and registration (with optional FB/Google signup and login) - View balance (TBC) - Top up (TBC) - view and edit profile Game related info - Game introduction with videos and gallery - User submit review (with approval workflow) - Game news and events - forum (see forum below) - all contents are sharable - Send download link (PC client games) or click to download (mobile games) - app store to show icon if activated/downloaded Reminder - for events can choose to be reminded x min/hours before event starts - some events are in game events, some are location based - to show map of location. - notifi...
Category: Mobile Applications       
Skills: Android, HTML5, iOS Development, Xamarin, PhoneGap       

c****net
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| c****net
|    Malaysia
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 23, 2015  |  Ends: 4d, 21h  |   34 Proposals
I have openings for first level IT support for my customers. Skills - 1st Level + Ability to respond to initial incident and determine the severity level of the incident + Search knowledge base for known issues + Ask customer for the required information + Resolve simple issues like password resets and basic desktop issues (like installers, virus scanners, group policy, Internet explorer settings + Experience with different VPN software and RDP ++Experience required: Good English language skills - spoken and written, Experience with IT Help desk, Windows desktop (Win7,8 and IE) and Server (Win 2008, 2012) support. Experience with supporting SQL Server 2008/12 nice to have. Working knowledge of AD nice to have. Previous experience supporting Voip applications like MS Lync or Cisco/Avaya highly desired. Hiring for the following timezones: + Europe + Hong Kong + America (Eastern-Central) +++ This is most critical to be able to cover business hours during. Must have own work environmen...
Category: Technical Support       

C****ive
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| C****ive
|    United States
Fixed Price: $500 - $1,000   |  Posted: May 23, 2015  |  Ends: 12d, 18h  |   85 Proposals
Respond to customer inquiries, using our email help desk Common inquiries from customers include: * Refund requests * Questions about the products they purchased * Shipping updates == When submitting a proposal, please answer these two questions: 1. Please describe your background in customer support using two paragraphs 2. Describe one of the challenges you had to overcome in the past and how you handled it
Category: Customer Service       

s****inc
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| s****inc
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: May 22, 2015  |  Ends: 12d, 7h  |   2 Proposals
Customer Service Email Support Expert ? Technical Support Person Level 2 Roles and Responsibilities: The primary responsibility of the Customer Service Email Support Expert, is to have impeccable Customer Service Skills and goes above and beyond what is required of them. The successful applicant will also have exceptional writing, spelling and grammar skills. Please do not apply for this job, unless you are fluent in English. You will be required to quickly test and resolve all technical Ontraport and Wordpress issues in a timely manner. This role serves as a information technologist, personal assistant, and customer support assistant, to their Office Manager. Job description for this role may include: ? Requires a Bachelor of Information Technology, Computer Science or other fields such as Systems Administration. ? In conjunction with a degree, the applicant must have a minimum of 3 years experience in this field or in a related area. ? Has advanced knowledge of commonly u...
Category: Database Administration       

N****ell
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| N****ell
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: May 22, 2015  |  Ends: 12d, 7h  |   1 Proposal
Ontraport Expert - Computer Scientist, Information Technologist. Ontraport Expert & Click Funnels - Personal Assistant - Roles and Responsibilities: The primary responsibility of the Ontraport Expert is to have advanced knowledge and practical skills with Ontraport. The successful applicant will also be familiar with Click Funnels and Word Press. You will be required to quickly resolve all technical Ontraport and Click Funnel issues in a timely manner, create order forms, host upsell forms, as well as integrate Ontraport with Click Funnels. This role serves as a information technologist and personal assistant, to their Office Manager. Job description for the Ontraport Expert role may include: ? Implementing specific order form requests from Management. Creating smart forms, order forms and upsell forms, for physical products and digital downloads. ? Requires a Bachelor of Information Technology, Computer Science or other fields such as Business Administration. ? In conj...
Category: Technical Support       

N****ell
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| N****ell
|    United States
Fixed Price: Not Sure   |  Posted: May 22, 2015  |  Ends: 12d, 4h  |   2 Proposals
Hello we are looking for Vtiger 6 customization we are vehicle tracking company have 3 segment of operation, one tracking software, one sales and another ground operation and helpdesk we want to add new module or customize ticket module with our ground operation and ticket module with our tracking platform, our tracking platform is developed in PHP,CSS MySQL. very limited integration is required. when a PO payment is confirmed by finance dept ground operation start installation by follow following steps; 1. store keeper issue unit and GSM SIM as per number of vehicles to be installed in PO and same time store keeper register gps tracker IMEI number on Platform. 2. technical department assign job to technicians and they rush to client location for installation. technician carry one installation form which need to fill vehicle information [engine #, Chasis #, Model, Color etc] , installation details and if any additional accessories installed. 3. Technician same time update to technical...
Category: Other IT & Programming       

s****lik
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| s****lik
|    Pakistan
Hourly Rate: Not Sure   |  Duration: 1-3 months  |  Posted: May 22, 2015  |  Ends: 11d, 18h  |   47 Proposals
I am interested in starting a website that functions similar to Angie's List.com, TripAdvisor.com, or Yelp. The site must have the following, but buyer is open to other feature suggestions: Membership capability such aMember, WishList, etc. Fraud detection functionality that will identify fake reviews by using IP address comparisons or other means or services. Ability to accept advertising, banners, featured companies, etc. Helpdesk type email functionality SEO optimized Platform recommendation and why Blast and targeted email capability Ability to add functionality for smartphones, tablets, etc. Cost for monthly or annual technical support. The successful launch of this project will lead to other enhancements .
Category: Web Programming       

N****ons
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| N****ons
|    Australia
Fixed Price: Not Sure   |  Posted: May 21, 2015  |  Ends: 26d, 5h  |   7 Proposals
Knowledge of billing processes like invoicing, payments, and orders Familiarity with any one popular 3rd party accounting software such as QuickBooks (online or desktop), SAP, Netsuite, MS Dynamics. VERY GOOD written communication skills in US English Good verbal communications (English) MUST BE ABLE TO WORK DURING US BUSINESS HOURS (8:30 AM - 5:30 PM US Central time) Technical ability to search through log files and identify causes Capability to perform SQL queries is a plus Job Description: We're looking for Customer Service Agents that can respond to level1 and level2 support questions for a financial software product (see blusynergy.com website to understand the nature of products). Most of the queries will be over email, a few may come in via phone as well. We will limit the volume of support to between 0 to 20 support requests per day. Your responsibilities: - Undergo training on our product. We will train you intensively for a 1-2 weeks - Respond to customer inquirie...
Category: Technical Support       

B****rgy
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| B****rgy
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: May 21, 2015  |  Ends: 11d, 1h  |   22 Proposals
We're looking for a Remote Desktop Support Specialist to extend the availability of our team to our clients. We are a Los Angeles-based MSP supporting mostly other professional services firms. Your responsibilities: - Respond to client inquiries via email, remote connection and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on client issues - Maintain reliable work hours as established - Maintain open communication with our team during your work hours Your qualifications: - A complete Elance profile - References or an established reputation on Elance preferred - Impeccable langauge skills - both written and oral - Enthusiastic about customer service and technology - 2+ years experience in Desktop Support - Experience supporting Windows 7 and Mac OS X - Basic Windows Server 2008/2012 Active Directory - Basic Exchange mailbox management - Ability to prioritize and organize individual workflow - highly organized, works independently, flexible...
Category: Technical Support       
Preferred Location: North America

m****men
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| m****men
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: 4-6 months  |  Posted: May 21, 2015  |  Ends: 2d, 21h  |   10 Proposals
Requirement: Company provides a service desk to 300 employees and contract office and field staff during business hours (8am ? 5pm EST). SD1 is seeking an experienced Service Desk Analyst position with strong customer service skills and technical skills to fulfill service requests and to troubleshoot and resolve incidents. Primary Location: Fort Wright, KY 41017 Note: Company has 3 other staffed facilities that may require a visit on occasion to resolve incidents or fulfill service requests. Target Start Date: ASAP Duration: 3-6 months Scope of Services: Provide an experienced Service Desk Analyst to fulfill service requests and troubleshoot and resolve incidents. This position may be required to travel between facilities where employees are located (around Ft. Wright area) Required Skills and experience 1. Excellent customer service skills; develop and maintain good working relationships with customers throughout the organization 2. Desktop, laptop, tablet, and smartphone se...
Category: Technical Support       
Skills: Desktop Support, Desktop Applications       
Preferred Location: United States

S****Inc
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| S****Inc
|    United States
Fixed Price: Less than $500   |  Posted: May 20, 2015  |  Ends: 9d, 22h  |   1 Proposal
-Be from Ahmedabad, India. -Have a 9,5/10 English -Be a great communicator -Have experience in recruiting Indian Programmers -Know the Indian Culture. -Be willing to work full time in the next 4 days. The recruted HR Manager will: 1- Recruit employees that will work in our new Indian Office via Odesk, Elance, Local Web Programmer recruiting Websites and LinkedIn. The selected employees will have to be from Ahmedabad. 2- Interview those selected candidates with the required skills via Skype or Phone. 3- Select the best of those employees 4-Organize 2nd physical interview that will take place in Ahmedabad with the 2 Co-Founders of the Programming Company. 5- Welcome the 2 co-founders at Ahmedabad and participate to the interview with them. The Selected candidate for this job may be given a Long-Term HR Managing Post in our offices.
Category: Event Planning       

C****per
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| C****per *
|    Canada
Fixed Price: Less than $500   |  Posted: May 19, 2015  |  Ends: 8d, 23h  |   8 Proposals
We like for you to find a company in South Korea that manufacture 2.4 GHz Digital Wireless Microphones. We require Name of the company, email of contacts and phone numbers of the contact information. Also proof that this company manufacture the product. See PDF for detail information about the product in question. Product has to match the PDF descriptions Thank you
Category: Other - Administrative...       

z****a26
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| z****a26
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 18, 2015  |  Closed  |   5 Proposals
Sutton Strategic Solutions is adding to our virtual assistant team and we are looking for the best of the best. If you believe you are among the best of the best, please submit an original proposal telling us why you are epic. Your proposal must include, "I am epic because..." Be sure to tell us what your level of software proficiency BEYOND Microsoft Office and Google Research techniques (that is a standard). If you say you are an expert, we consider that to mean you have a degree/current certification or can answer a high-level client helpdesk message on the fly. Failure to follow any of the above directions will result in immediate disqualification from consideration. If you can not speak AND write perfect English please do not apply. TimeTracker is required for this job.
Category: Virtual Assistant       

k****ton
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| k****ton
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 17, 2015  |  Ends: 7d, 10h  |   8 Proposals
We are a Startup Telemedicine company looking for part time sales and customer support in Los Angeles area. We are looking for someone to provide product demo online using our video conf. software and devices on demand basis. We will be providing training and devices etc. It you will be also helpful if you can do lead generation from social media.
Category: Customer Service       
Preferred Location: North America

p****pro
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| p****pro
|    United States
Fixed Price: Not Sure   |  Posted: May 17, 2015  |  Closed  |   6 Proposals
I need a cloud based collaboration application with the following features: Office 365 features File sharing solution 24/7 helpdesk Security services and updates I need the best solution with most affordable price. we have right now about 6 users but in near future it will increase.
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP       

s****e13
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| s****e13
|    United States
Hourly Rate: $3 - $20 / hr   |  Duration: 1-2 weeks  |  Posted: May 14, 2015  |  Closed  |   34 Proposals
We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities -Provide first level contact and convey resolutions to customer issues -Properly escalate unresolved queries to the next level of support -Track, route and redirect problems to correct resources -Update customer data and produce activity reports -Walk customers through problem solving process -Follow up with customers, provide feedback and see problems through to resolution -Utilise excellent customer service skills and exceed customers' expectations -Ensure proper recording, documentation and closure -Recommend procedure modifications or improvements -Preserve and grow your knowledge of help...
Category: Customer Service       

****
 [?]
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| Client
|    United Kingdom
Fixed Price: Not Sure   |  Posted: May 14, 2015  |  Closed  |   2 Proposals
Hi, I am looking for a consultant / developer for customized helpdesk management system. The system should be based on ITIL framework. You can suggest an open source system with customization as well.
Category: Other IT & Programming       
Skills: MySQL Administration, HTML, PHP       

s****jar
 [?]
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| s****jar
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 13, 2015  |  Ends: 3d, 6h  |   3 Proposals
Need simple app for a social campaign, for earthquake relief work in Nepal immediately. Features: Volunteers - Registration Form Members - Registration Form - Membership ID Request Aid - Alert Help Desk - Type (Food, Tent, medical) - Task Status Membership Fee Donate - Fund/Clothes/Medicine/Hours - Accept Donation (Paypal Account) Report an Issue - Report Corruption - Take and Send Photo/Video to HelpDesk Events - Calendar - Attendees - Agendas - Photos Meetings - Agenda - Attendees - Decision Flash Blast SMS to Members Youtube Channel Link Twitter Link Facebook Link Make a Suggestion -Form
Category: Social Network Management       
Skills: Helpdesk, Android, iOS Development       

l****iri
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| l****iri
|    United States
Fixed Price: Not Sure   |  Posted: May 13, 2015  |  Closed  |   5 Proposals
Hello, We have a newly established website that will be launched in a week. We need somebody who will help us manage it. Your responsibilities will include but not limited to; 1. Responding to emails 2. Assigning work to writers & Submitting finished work to clients 3. Receiving invoice from our staff and clearing (i.e: Manage financial account) 4. Post on forums As much as this will be an hourly job, I prefer to pay every two weeks at an average 8 hours a day (Indians,I understand you work up to 22 hours a day :) ) So, when bidding, please submit your hourly rate Since our target market is the US and Canada, we would prefer working with US or Canada based freelancers.
Category: Virtual Assistant       
Preferred Location: North America

B****ent
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| B****ent
|    Kenya
Hourly Rate: Less than $10 / hr   |  Duration: 3-4 weeks  |  Posted: May 13, 2015  |  Ends: 2d, 22h  |   1 Proposal
I am looking for HR who can take Interview of Business Analysis student. Must Have experience in HR field. Must have computer with Internet with Headset and mic configured.
Category: Recruiting       

k****esk
 [?]
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| k****esk
|    India
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: May 12, 2015  |  Ends: 2d, 9h  |   63 Proposals
Project support, helpdesk for IT company, ticketing system, remote server reboot, Microsoft operating system support.
Category: System Administration       

g****eis
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| g****eis
|    United States
Fixed Price: Less than $500   |  Posted: May 12, 2015  |  Ends: 1d, 19h  |   14 Proposals
Need Help to Promote my facebook page I would like someone to share my link of my page on facebook on other peoples page. I need to get real likes and not fake likes. I will need you to spend an hour a day every day monday to friday very simple task. The budget is 50$ for 1 month of work 5 hours a week and more if you like.\ If we see you are doing a good job then for the next months afterward we will introduce a bonus.
Category: Customer Service       

C****kea
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| C****kea
|    Canada
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: May 11, 2015  |  Ends: 1d, 11h  |   3 Proposals
Hello we are Asistee, We are a cleaning and apartment management company in Tokyo. We are looking for someone to help us in cleaning up our supply and inventory management system as well and guide us on the best methods for purchasing large quantities of cleaning supplies and equipment. We are also needing to clean up the management system of the company in order to meet all of our clients needs in supporting their apartments and guests. Currently internally we use Google Calendars to manage all of our cleanings and meetings, but doing 20 cleanings a day is getting very overwhelming for us to manage. Finding a software solution that hotels use would be ideal. All of our client invoices are created manually and using a cloud accounting technology would also benefit us greatly. We have been doing this type of business for 3 years and just separated into a new company offering our services to clients. Areas where we are looking for assistance are as follows: -Inventory and purchas...
Category: Customer Service...       

d****by1
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| d****by1
|    Japan
Fixed Price: Less than $500   |  Posted: May 11, 2015  |  Ends: 1d, 10h  |   14 Proposals
Hello all, We are looking for experienced customer service professional to follow up on our clients leads and perspective clients. You will be in charge of contacting students and offer travel packages and internship placements.
Category: Customer Service       

j****vko
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| j****vko
|    United States
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