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Hourly Rate: $30 - $40 / hr   |  Duration: 7-9 months  |  Posted: 1h, 51m ago  |  Closed  |   1 Proposal
Ongoing helpdesk type assistance on hourly basis. Akik is a very talented and conscientious it technician who is always willing to go the extra mile for a customer. I would really appreciate if he would get our website and membership site back on track.
Category: Other IT & Programming       
Skills: MySQL Administration, HTML, PHP       

a****son
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| a****son
|    Canada
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 29, 2015  |  Ends: 1d, 15h  |   12 Proposals
A modular web application based on Angular + Breeze + Kendo. In order to replace and support daily activity of it-department different units and their process following module has been identified: - Catalogue service - Order - Economy support - Mini-stock/Inventory - Reports - Administration Background: For a small, IT department to be optimized to manage the administration and debiting of our current and future services/packages (tjänster) / components / products and services, the following needs have emerged: - Overview of our internal IT architecture - Better structured and comprehensive data as well as central source of information - More information available for different needs (e.g. reports of multiple components / products, LCM activities, budget report) - To automate e.g. billing process and helpdesk management process to o save resources o reduce the margin of error o have control over processes o allow for follow-up and further development of our services Target To create...
Category: Website Design       
Skills: AngularJS, Kendo UI, BreezeJS       

2****dic
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| 2****dic
|    Sweden
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 27, 2015  |  Ends: 11d, 6h  |   27 Proposals
Hello, We need someone to handle our customer service. We are a new ecommerce company based in Dubai and the person will need to handle phone calls (we will provide a Dubai number), emails inquiries and our helpdesk as well (  [obscured]  ). Perfect speaking/reading/writing english is essential and will be regularly tested. We are looking for someone with the following availability: - 7 days a week (when you need to take a day off, by contract, you will need to less us know 72 hours in advance) - 12 hours per day from 9am Dubai time to 9pm Dubai time - Fixed monthly salary of $600 Thank you.
Category: Customer Service       

m****kag
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| m****kag *
|    United Arab Emirates
Hourly Rate: $15 - $20 / hr   |  Duration: Not Sure  |  Posted: Aug 26, 2015  |  Ends: 10d, 15h  |   30 Proposals
Is this you? We are a life coach training company that runs Zendesk as our helpdesk. While the tool is important, having perfect written English, a sense of humour, and a love of helping people is far more important (we can teach you zendesk, can't really teach the rest). To be a perfect candidate, you'd have everything above (though Zendesk we can teach you), and a systems/logical/problem solving approach to the world. Your specialty will be to answer questions for people who are interested in our coaching, so you would be available to answer phones during work hours, online chat, and zendesk tickets. This is NOT a selling position - you are there to be friendly and answer basic questions. You would also help the CEO with administrative tasks as well (we do have some quiet times). We have 2 training companies and one coaching company, all helping each other to deliver great results to clients. You'd learn parts of everything above, and you'll also learn about inbound marketing...
Category: Customer Service       
Preferred Location: North America

P****elp
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| P****elp
|    United States
Fixed Price: $30 or less   |  Posted: Aug 24, 2015  |  Ends: 9d, 2h  |   3 Proposals
Looking for a professional 15 second female voice mail recording for medical office for my iphone and google voice. You must record in a recording booth/ studio to cut out ambient noise. Fluent and clear English speakers only. Must also be able to help me get the recording on my both my phone and google voice because I'm not sure how to do that. Needing VM to sound professional, warm intelligent and helpful. Please include an example sound clip with your application. Applications without a sound clip will not be considered.
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support       

D****Yan
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| D****Yan
|    United States
Fixed Price: $50 or less   |  Posted: Aug 21, 2015  |  Closed  |   15 Proposals
We are hiring someone to post and manage ads and forward all responses. If you are not going to communicate DAILY with us please do not bother submitting a proposal. ***MAX of 40 ads per day*** This is the max does not mean you will post 40 ads per day just means this will be the most for 1 day. We have new websites being built monthly that need marketing and lead generation. We manage projects where our customers need custom ads for short term projects. We also have many items to sell internally as well as for clients. You will need to be self motivated and be able to create successful ads with little or no direction. We will be conducting interviews via Google Hangout. Please provide an examples of an ad posting campaign you managed.
Category: Data Entry       

m****ech
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| m****ech
|    United States
Hourly Rate: $25 - $200 / hr   |  Duration: 1-3 months  |  Posted: Aug 18, 2015  |  Ends: 2d, 21h  |   2 Proposals
My firm is looking to hire an individual with a strong working knowledge and proficiency in AT&T mobility ordering systems and cellular plans specifically within Premier and Phoenix. We are an AT&T Solutions Provider that is e-bonded into these systems and working towards redeveloping our ordering process and building an integrated front end ordering platform that will interface with Premier and Phoenix. The engagement would be on a contractual consulting basis and is expected to last 3-4 months and require anywhere from 2-3 hours a week to 10 once testing begins.
Category: Customer Service...       

s****986
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| s****986
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 3-4 weeks  |  Posted: Aug 18, 2015  |  Closed  |   10 Proposals
About Us ResumeWriter.PH provides professional resume writing and editing services for job seekers in Asia. We are the leading provider of resume writing services and have written and edited thousands of resumes over the years. About the Job - Work From Home This is a work from home role. You'll be assisting our help desk agents in attending to customer enquiries relating to our resume writing services. You can work from anywhere with an internet connection. Hours are flexible. Customer Service / Helpdesk experience is preferred. Training will be provided. This is a temporary position for 30 days. Minimum commitment is 3 hours / day. The Ideal Candidate You're a really fun person and can show that bubbly persona through great emails and the occasional 5 minute phone call. You're fanatic about solving customer's problems and making them walk away delighted. You've got an eye for great grammar, syntax and word smithing(we're a writing services company after all) You've read all th...
Category: Customer Service       
Skills: Customer Service, Email Handling, Helpdesk       
Preferred Location: Eastern Asia

****
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| Client
|    Singapore
Fixed Price: $40 or less   |  Posted: Aug 17, 2015  |  Closed  |   2 Proposals
We are hiring someone to post and manage ads and forward all responses. If you are not going to communicate DAILY with us please do not bother submitting a proposal. ***MAX of 40 ads per day*** This is the max does not mean you will post 40 ads per day just means this will be the most for 1 day. We have new websites being built monthly that need marketing and lead generation. We manage projects where our customers need custom ads for short term projects. We also have many items to sell internally as well as for clients. You will need to be self motivated and be able to create successful ads with little or no direction. We will be conducting interviews via Google Hangout. Please provide an examples of an ad posting campaign you managed.
Category: Product Marketing        

m****ech
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| m****ech
|    United States
Fixed Price: Not Sure   |  Posted: Aug 16, 2015  |  Ends: 16d, 3h  |   31 Proposals
We are a startup company that will be installing WiFi at hotels and other hospitality environments in the USA. Support calls will start out low in volume, but will increase as we establish more hotels and other service contracts. Support calls will be limited to assisting customers with the WiFi connection, which includes troubleshooting the customer's wireless device. Excellent communication skills in the english language is required.
Category: Customer Service       
Skills: Customer Service, Helpdesk, Computer Skills       

c****ans
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| c****ans
|    United States
Fixed Price: Not Sure   |  Posted: Aug 14, 2015  |  Closed  |   8 Proposals
We utilize Zendesk for in-house ticket & problem tracking for employees. The triggers that we've had in place since the implementation have worked, but have been less than ideal. I have spent too much time already trying to get triggers to do EXACTLY what I want, and I need to hire an expert. If that's you, can I hire you? I can VERY CLEARLY explain what I want, but you will need to know the ins & outs of Zendesk to pull it off. I would like to start ASAP. I will provide more info to contractors of interest. Thanks!
Category: Customer Service       

t****bbc
 [?]
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| t****bbc
|    United States
Fixed Price: Not Sure   |  Posted: Aug 14, 2015  |  Closed  |   0 Proposals
We utilize Zendesk for in-house ticket & problem tracking for employees. The triggers that we've had in place since the implementation have worked, but have been less than ideal. I have spent too much time already trying to get triggers to do EXACTLY what I want, and I need to hire an expert. If that's you, can I hire you? I can VERY CLEARLY explain what I want, but you will need to know the ins & outs of Zendesk to pull it off. I would like to start ASAP. I will provide more info to contractors of interest. Thanks!
Category: Customer Service       

t****bbc
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| t****bbc
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Aug 13, 2015  |  Closed  |   2 Proposals
My fetchmail isn't authenticating on my Request Tracker helpdesk software. No incoming emails are working. Need someone to help me troubleshoot.
Category: Networking & Security       
Skills: Linux System Administration, Fetchmail       

j****553
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| j****553
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Aug 13, 2015  |  Closed  |   27 Proposals
I am looking to hire a virtual assistant to support me with regular day to day administrative support work. It's very important that the virtual assistant is fluent in English reading, writing and speaking. Additionally, much of our work is tied to technical projects which require interacting with web site hosting companies, as well as reviewing technical project requirements. It's important that the virtual assistant / office assistant is technically proficient and preferably with a technology support background. Job Description: I am looking to hire a virtual assistant to support me with regular day to day administrative support work. It's very important that the virtual assistant is fluent in English reading, writing and speaking. Additionally, much of our work is tied to technical projects which require interacting with web site hosting companies, as well as reviewing technical project requirements. It's important that the virtual assistant / office assistant is technically profi...
Category: Virtual Assistant       

i****wth
 [?]
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| i****wth
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Aug 13, 2015  |  Closed  |   1 Proposal
My fetchmail isn't authenticating on my Request Tracker helpdesk software. No incoming emails are working. Need someone to help me troubleshoot.
Category: Networking & Security       
Skills: Linux System Administration, Fetchmail       

j****553
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| j****553
|    United States
Hourly Rate: $4 / hr or less   |  Duration: 4-6 months  |  Posted: Aug 12, 2015  |  Closed  |   28 Proposals
Looking for an IT person to work as a remote helpdesk agent. The person must be able to speak with clients of all levels, and help them solve their issues. Must have absolute perfect English, and have polite manners. Confidence is essential, the perfect candidate must try their hardest to solve the issue. Skills required : PC Troubleshooting, gaming consoles, peripherals, and windows and mac desktop support skills. You will be working 40 hours per week with a 30 minute break.
Category: Technical Support       

p****eng
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| p****eng
|    United States
Fixed Price: $50 or less   |  Posted: Aug 08, 2015  |  Closed  |   12 Proposals
I need someone to create a spreadsheet of all comedy clubs within 100 miles of zip code 08106. Complete with address, manager name and email.
Category: Research       

d****yle
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| d****yle
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Aug 07, 2015  |  Closed  |   20 Proposals
Hi, We are looking for a customer service representative that could help us during PM hours (Eastern Time, we are based in Miami, FL) on our website chat. We need help from 5 PM to 12 AM, Monday to Friday. Mandatory is a good English level. Please, let us know if it is something that you might be interested in. Best regards, Vincenzo
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support       

A****mie
 [?]
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| A****mie
|    United States
Fixed Price: Not Sure   |  Posted: Aug 05, 2015  |  Closed  |   20 Proposals
We're looking for an self-employed or company to run our help-desk for an I.T support company. Tasks would be to: 1. Log support calls on Helpdesk System 2. Dispatch a Support Technician based on skills & experience 3. Respond to support emails 4. Check with Client if they are satisfied 5. On completion, call should be closed & routed to Billing Department 6. Technician names & contacts will be supplied Soft Skills: -Good English Communication Skills -Core Client Base is in South Africa (Must be a bit knowledgeable with South African dynamics) -Good writing & reporting skills -Customer friendly Quote should be based on per Support call handled from start to finish.
Category: Customer Service       

w****net
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| w****net *
|    South Africa
Hourly Rate: Less than $10 / hr   |  Duration: 4-6 months  |  Posted: Aug 04, 2015  |  Closed  |   23 Proposals
OKpanda is replacing brick and mortar language schools with Live-Video lessons delivered via smartphones. We are looking for an amazing technical support lead to engage our rapidly growing teacher-base. These teachers are stay-at-home workers from anywhere in the world, a huge challenge in terms of hardware, software and connectivity issues. You will help solve these issues, a key role requiring technical savvy, great communication skills and ability to define reporting systems and protocols. *While Working at OKpanda you will:* - Constantly communicate with teachers and monitor the health of our service - Investigate suspicious events as reported by teachers or OKpanda staff - Handle Emergency situations, investigate and escalate as needed - Carry out reporting and suggest reporting protocols and FAQs to standardize and streamline our service - Give hands-on support to teachers who are having difficulties using our systems - Tracking which teachers have repetitive difficulties in us...
Category: Technical Support       

s****ing
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| s****ing
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: Aug 03, 2015  |  Closed  |   5 Proposals
I need a Graphic design for a new company Logo. I need a Logo and Business card layout created for an project oriented company, with a focus on customer repuirement. The company name is "helpdEsk"
Category: Graphic Design       

k****546
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| k****546
|    India
Fixed Price: $750 - $1,750   |  Posted: Aug 03, 2015  |  Closed  |   13 Proposals
If you truly care about helping people and making sure they reach their potential and are a natural problem solver, this is the perfect role to make the most of YOUR own talents as well... This is your opportunity to not only help a group of awesome people to greatness - You will also directly impact our customers' success and drive increased client satisfaction across the board, with your team of talented people from all corners of the globe. If you have the experience to bring out the best in the people you work with, are a creative realist that can solve problems, have a grasp for sales, marketing and advertising, and you understand the ins and outs of supporting a highly-efficient support staff, we're looking for exactly you! In this position, there are a number of roles that you might be assigned to, depending on your exact skill sets such as: Creating and setting up online ads Day to day management and training of the team Collecting and reporting KPIs Assisting in the setup ...
Category: Customer Service...       

c****low
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| c****low
|    Hungary
Hourly Rate: Less than $10 / hr   |  Duration: 1-3 months  |  Posted: Aug 02, 2015  |  Closed  |   49 Proposals
Looking for someone to complete several online training's. These can be as short as 30 minutes to as long as 40 hours to complete. This could be an individual or team of people completing these online training's. I will supply information needed to start online training, (website, username, password) and all you will need to do is sign on and complete on your computer. Looking for an hourly price per person, as the training's will vary throughout. Would like to start this project with about 40 hours (3-5 training modules), so that you have a good start. As the different training modules are of different length, I can pay you at completion of each training instead of at end of project. I would like to get started as soon as today, so please get with me with any questions you may have.
Category: Customer Service       

E****rey
 [?]
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| E****rey
|    United States
Fixed Price: $500 - $1,000   |  Posted: Aug 02, 2015  |  Closed  |   13 Proposals
Looking for help doing the following: Front end for customer to purchase incidents as well as monthly/annual plans. I have a stripe account I would like to utilize for this. After they are a paying customer I would like an area where they can "submit a ticket" and include an attachment such as a picture, screenshot, video, etc and it tag it to the case. On the back end we would need a way for a "virtual assistant" to be able to log in and see a ticket but only be able to answer 1 at a time (or be able to answer 1 at a time plus respond to any pending tickets.). There would also need to be another set of permissions for a moderator to be able to approve the responses from a tech before it gets returned to the customer. The back end should auto refresh and play a sound (that can be turned off) when a ticket comes in. Back end would need abilities for globally accepted canned notes and the ability for the tech to make their own and save. Would also like a refer...
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP, AngularJS       

****
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| Client
|    United States
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