Fixed Price: Less than $500
| Posted: Aug 23, 2015 | Ends: 25d, 14h |
support engineer coordinates with application team and 24x7 technical support team level 2 to make sure the support requests are handled smoothly. He/she is the first level that takes the support request from Application/Networking team and then coordinates with Technical Support Level 2 to resolve the issue. Good understanding Win 2012 R2, SQL 2014 and basic networking knowledge Ability to grasp the problem and decides how best to take the help from technical support team in resolving the issue Be with the Technical support on a web meeting until Technical team fix the issue document the changes and update the Application/networking team Keep the knowledge base updated for future reference Monitor the servers via dashboards/tools and based on the alerts, take the follow up actions to resolve issues proactively. Maturity and experience to handle support effectively There is a plenty of scope for learning for those who are interested however, essential skills and experience is...
Category: Technical Support
Preferred Location: North America, India/Southern Asia
Hourly Rate: Not Sure
| Duration: Not Sure
| Posted: Aug 19, 2015 | Ends: 6d, 8h |
I need someone who will 1- take care of one of my website: customer service, research for courses I want on it (getting the first contact and scheduling an appointment), following up with contracts and making sure the product is on our online store, getting acquainted on how to put a class for sale on shopify, link between me and the person doing the social media (and the marketing later on), coordinate between me and the creative person doing the images for the products, taking care of the accounting for paying (3 times yearly) Intellectual property rights to each partner 2- Take care of my online store, ebay and amazon. (a month later) replying to clients concerns, insuring the drop shipping, being the link between me and the social media people and marketing. 3- a personal assistant that book meetings for me 4- inside sales to call some hot leads and prospects.
Category: Virtual Assistant