Hourly Rate: Not Sure
| Duration: Not Sure
| Posted: 7h, 12m ago | Ends: 14d, 16h |
Tech 2000 is seeking a Customer Support Engineer for our remote contractor team. The ideal candidate will have excellent customer interfacing skills, a strong grasp of various technologies, and the drive to grow professionally. Candidate must not be afraid to learn new products and take on new responsibilities as the company expands this division. What You Will Be Doing - Timely and effective response to new customer tickets regarding issues or change requests to existing customer implementations. - Immediate triage of new customer tickets which are handled to the point of either issue resolution or efficient escalation to the appropriate internal business unit. - Concise communication of ticket resolution to customer, with a turnaround time satisfying the customers service level agreement requirements. - Supporting customers from a Level 2: Connection and Buffering Issues, Password Issues, License Issues, etc. - End-to-End Testing of the products - Stress Testing What You Need f...
Category: Technical Support