Fixed Price: $30 - $500
| Posted: Apr 08, 2014 | Ends: 79d, 3h |
GTeam FZ LLC provides software support services to customers who use our 25+ software products. Our Customer Support Managers manage the day-to-day operations of our software support teams. Each software support team has a Customer Support Manager (CSM) and a Technical Customer Support Manager (TCSM). These managers work together to manage the overall team and the support experience we deliver to our customers. CSMs manage the Level 1 support agents, who focus more on the customer experience, communication and resolving the less technical issues. TCSMs manage the Level 2 agents, who focus on solving the escalated (and more technically challenging) support issues and working with our development team on software bug/defect resolution. We are looking for bilingual (French-English) TCSM candidates who have skills and experience in the following areas: Customer Support Skills and Experience: Ticket handling; Software Troubleshooting; Virtual environments; and Issue tracking. Manageme...
Category: Customer Service