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Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: 13h, 44m ago  |  Ends: 7d, 10h  |   14 Proposals
We are looking to contract with a Customer Experience professional to assist us in performing proactive moderation/content screening and email handling working minimum 40 hours. Responsibilities: - Proactively screen content to determine if it is compliance with our Terms of Service and Guidelines. - Proactively support customers throughout the life of an engagement. - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner. - Assist prospective clients and contractors with all aspects of becoming a member of the Elance community. Requirements: - Strong Internet skills required - Demonstrated ability to use Microsoft Word and Excel - Able to comfortably interface with and influence customers - Must be results oriented and willing to take ownership in getting tasks done. - Excellent verbal and written communication skills, including proper spelling and grammar - Ability to learn and grasp new concepts quickly. - Detail oriented, high...
Category: Customer Service       

E****nce
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| E****nce
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: 23h, 2m ago  |  Ends: 14d, 0h  |   6 Proposals
We're looking for a Bahasa Customer Support Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality - Work for us: 8 hours a day, 5 days a week Weekly payment
Category: Customer Service       

T****hat
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| T****hat
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Mar 25, 2015  |  Ends: 13d, 8h  |   2 Proposals
Answer telephone inquiries from patients. Handle patient inquiries in person at the CBO. Resolve account issues, such as correcting posting errors, refiling insurance claims and processing account adjustments. Review account balances determined to be delinquent, taking appropriate resolution actions, such a sending collection letters and submitting requests to the provider for collection agency placement of an account. Act as liaison between collection agency and CBO, handling inquiries from the agency. Handle bankruptcy and probate notices taking appropriate action as necessary.
Category: Virtual Assistant       

t****che
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| t****che
|    Philippines
Hourly Rate: Less than $10 / hr   |  Duration: 1-3 months  |  Posted: Mar 24, 2015  |  Ends: 11d, 21h  |   10 Proposals
Television content company is looking for a skilled, dynamic and determined telemarketer to fill our telesales position. This position will be 90% outbound and 10% inbound calls. Candidate needs to have an extensive and solid sales background. Ideal candidate must have little to no accent and sound like you could be based in the UK or the USA. The candidate must be (very) fluent and have full command of the (UK) English language. Freelancer will be on the phone everyday mostly handling outbound sales calls but some inbound calls will be required too. Candidate MUST have excellent organizational skills. Television content sales knowledge is a BIG plus but not required. Duties will include: Daily calling of sales leads, making offers, client follow up, updating client status, excel, customer relation management (Excel), maintaining client records etc....Calendar maintenance, Appointment Setting and reminder service E-mail, cold and warm calling. Nurture potential prospects throug...
Category: Telemarketing       
Preferred Location: North America, Western Europe, Eastern Asia, Central & South America

f****isi
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| f****isi
|    South Africa
Fixed Price: $300 or less   |  Posted: Mar 23, 2015  |  Ends: 11d, 7h  |   3 Proposals
Project background: We are investigating the feasibility of developing an (online) platform which connects customers to water delivery companies in India. Using the platform, customers (either business or consumers) will be able to choose a water delivery company in their vicinity, order bottled water to their location and rate the service of the delivery company. Task: Conduct market research regarding water delivery companies (WDC's) in India, specifically in South Delhi. The report should give us in-depth insight in all current aspects of the market including (but not limited to) market trends and market segmentation. In addition, the following information requirements (IR's) should be addressed specifically: IR 1 - Use of technology - Are there any WDC's that provide a mobile app to their customers? If yes, produce a list of these WDC's / apps. - Are there (online) platforms that connect water supply and water demand in India? And in South-East Asia? If yes, produce a list of the...
Category: Research       
Skills: Research, Market Research, Telephone Skills       
Preferred Location: India

b****ens
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| b****ens
|    India
Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Mar 23, 2015  |  Ends: 85d, 20h  |   7 Proposals
Hi All, We are looking for candidates who have a flair for Customer Support, with good organisational skills, ability to troubleshoot and work independently. Handle queries and provide complete support. Candidates who can fluently speak these languages need only apply : English, Chinese or Malay Job Description: We're looking for 3 Customer Service Agents. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient & effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - Chinese and Malay Language - 8 hours availability with flexible shift timing
Category: Customer Service       

v****014
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| v****014
|    Singapore
Hourly Rate: $15 - $20 / hr   |  Duration: Not Sure  |  Posted: Mar 22, 2015  |  Ends: 10d, 14h  |   3 Proposals
I need an Australian based PA/VA that works from a home office. We need a native English speaker that has infusionsoft or similar CRM experience (Officeautopilot/Salesforce). Tasks: Answering the phone Booking client consults Scheduling clients Scheduling staff Creating Weekly Reports Setting up webinars - gotowebinar Using Timetrade Using Outlook calenders - managing my calendar Booking events Emailing clients Uploading emails Research Programs/software needed: Office suite - word, excel, powerpoint Outlook Infusionsoft (some CRM experience needed) Timetrade Gototwebinar AI - Illustrator (not required) We are a growing business coaching company that needs a person that is self motivated but also takes direction well. A dedicated home office is preferred and you will need a solid broadband connection.
Category: Office Management       
Preferred Location: Australia/Oceania

b****t99
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| b****t99
|    Australia
Fixed Price: Less than $500   |  Posted: Mar 22, 2015  |  Ends: 9d, 18h  |   5 Proposals
Do you love talking on the phone and have fun building relationships that last? If you answered YES! We want to hear from you! Our company is looking for an enthusiastic contractor with very excellent telephone skills (in English) who can call and book venues and develop a long term relationship with them. Must be reliable, committed, and an independent worker. We are looking for a contractor who has the following skill set and requirements, but not limited to it (Please read them carefully as they are very important): Job Specific Skills Organising, Talking and Booking Venues for events Talk on the Phone to Hotels Updating Events Calendar Writing Sales Copy for Events Launch Events Online Manage Photos from Events Necessary Personal Skills 1. Has strong English and communication skills (both verbal and written) 2. Email handling 3. Experienced in using Skype 4. Must have stable internet connection and no frequent power outage at their place 5. Ability to work at least 20 ho...
Category: Event Planning       

b****emy
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| b****emy *
|    Australia
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Mar 21, 2015  |  Ends: 24d, 12h  |   9 Proposals
Key contribution: To follow up enquiries and help convert enquirers to clients. To ensure smooth, accurate processing of service-staff matching + allocations to clients. To assist in maintaining an excellent service experience for current clients by responding to their routine requests for assistance. -------------------------------------- Attracts potential customers by answering service enquiries; providing benefits and giving information about services. Using templates. Opens client accounts by recording account information. Maintains client records by updating account information. Resolves service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains client payment details by processing client adjustments. Prepares management reports by collecting and analysing marketing, sales and service informati...
Category: Customer Service       
Preferred Location: Eastern Europe

t****der
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| t****der
|    United Kingdom
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Mar 20, 2015  |  Ends: 83d, 7h  |   3 Proposals
**YOU MUST LIVE FULL TIME IN Paraguay TO BE ELIGIBLE** GTT tests telephone lines all over the World. We need Testers in Paraguay and provide local Toll Free numbers to Test and verify that there is a dial tone and that the message heard is correct. Test calls to local numbers will be from your mobile phone and land line. You then fill in excel spreadsheet we provide you and send results back to us. This is a part-time job. Each test project will take about 5 minutes. We pay $15USD per hour.
Category: Virtual Assistant       
Preferred Location: Paraguay

s****121
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| s****121 *
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Mar 20, 2015  |  Ends: 83d, 6h  |   0 Proposals
**YOU MUST LIVE FULL TIME IN TURKS & CAICOS TO BE ELIGIBLE** GTT tests telephone lines all over the World. We need Testers in Turks and provide local Toll Free numbers to Test and verify that there is a dial tone and that the message heard is correct. Test calls to local numbers will be from your mobile phone and land line. You then fill in excel spreadsheet we provide you and send results back to us. This is a part-time job. Each test project will take about 5 minutes. We pay $15USD per hour.
Category: Virtual Assistant       
Preferred Location: Turks And Caicos Islands

s****121
 [?]
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| s****121 *
|    United States
Hourly Rate: $15 - $20 / hr   |  Duration: 1-2 weeks  |  Posted: Mar 20, 2015  |  Ends: 8d, 6h  |   10 Proposals
JOB REQUIREMENTS Knowledge of standard office procedures, telephone etiquette, record keeping, filing, data entry formats for computerized record keeping, purchasing procedures and systems, as well as postal rules and regulations. Skill in providing excellent customer service, effective oral communications with both internal and external customers, including conversing by telephone; effective written communications, including business writing, clear and concise narrative reports and evaluations; skill in PC and computer equipment including word processing, accounting, data base management, spreadsheets and software applications. HTML, web applications and/or Dynamics CRM a plus. Ability to work and interact with professional and lay volunteers, staff and public with sufficient maturity, judgment, initiative, confidence and poise; to participate in meetings, work in a team environment; to conceptualize, reason through problems, make effective decisions and develop alternative solution...
Category: Customer Service       

J****899
 [?]
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| J****899
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: Mar 19, 2015  |  Ends: 7d, 8h  |   2 Proposals
Project background: We are investigating the feasibility of developing an (online) platform which connects customers to water delivery companies in India. Using the platform, customers (either business or consumers) will be able to choose a water delivery company in their vicinity, order bottled water to their location and rate the service of the delivery company. Task: Conduct market research regarding water delivery companies (WDC's) in India, specifically in South Delhi. The report should give us in-depth insight in all current aspects of the market including (but not limited to) market trends and market segmentation. In addition, the following information requirements (IR's) should be addressed specifically: IR 1 - Use of technology - Are there any WDC's that provide a mobile app to their customers? If yes, produce a list of these WDC's / apps. - Are there (online) platforms that connect water supply and water demand in India? And in South-East Asia? If yes, produce a list of the...
Category: Research       
Skills: Research, Market Research, Telephone Skills       
Preferred Location: India

b****ens
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| b****ens
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Mar 19, 2015  |  Ends: 7d, 5h  |   10 Proposals
Graduate with min 6 months of experience in Call Center Industry out of which 2 yrs as Team Leader and handling Team for OutBound Process Job Description: We're looking for a Customer Service Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - A complete Elance profile - References or an established reputation on Elance preferred
Category: Customer Service       
Skills: Customer Service       

R****aig
 [?]
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| R****aig
|    India
Hourly Rate: $15 - $20 / hr   |  Duration: 7-9 months  |  Posted: Mar 18, 2015  |  Ends: 81d, 7h  |   8 Proposals
**YOU MUST LIVE FULL TIME IN Denmark TO BE ELIGIBLE** GTT tests telephone lines all over the World. We need Testers in Denmark and provide local Toll Free numbers to Test and verify that there is a dial tone and that the message heard is correct. Test calls to local numbers will be from your mobile phone and land line. You then fill in excel spreadsheet we provide you and send results back to us. This is a part-time job. Each test project will take about 5 minutes. We pay $15USD per hour.
Category: Virtual Assistant       
Preferred Location: Denmark

s****121
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| s****121 *
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: Mar 18, 2015  |  Ends: 6d, 7h  |   10 Proposals
Microsoft Office English Computer knowledge Job Description: We're looking for a receptionist to effectively handle and manage our small business. Your responsibilities: - Answer, screen and direct telephone calls appropriately - Take and relay messages to appropriate recipients - Provide accurate and detailed information to callers - Provide general administrative and clerical support when appropriate - Schedule and maintain appointments for specified individuals and potentially organize meetings Your qualifications: - Strong verbal communication skills - Excellent organizational skills - A dedicated telephone line - Customer service experience preferred - A complete Elance profile - References or an established reputation on Elance preferred
Category: Virtual Assistant       
Skills: Phone Support       

a****osa
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| a****osa
|    United States
Fixed Price: $200 - $800   |  Posted: Mar 18, 2015  |  Ends: 6d, 2h  |   3 Proposals
I need someone who resides in the US and good at over the phone sales and setting appointments for a one week sales gig. You must meet the daily sales target and set up appointments as well. You will be given leads and can generate leads yourself also. You must also be able to go pass the gate keepers. Our expectations: 1. Sell our service to restaurants owners 2. Have a positive feed back 3. Set up appointment 4. Send in a daily report 5. Meet the daily sales goals. 6. Daily sales goals of 8-10 restaurants. You must be able to start immediately. All other details will be communicated.
Category: Other - Sales & Marketing       
Preferred Location: United States

p****art
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| p****art
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Mar 17, 2015  |  Ends: 4d, 23h  |   33 Proposals
I am looking for flexible and reliable professional people who can handle inbound customer service telephone calls to help support our office teams at busy times. You must be polite and well spoken with the ability to commit to a minimum of 2 - 3 fixed hours per day (Business hours, Mon. to Fri.). The calls will be identical in nature and will required you to take some information from the caller and then process that information via an online admin page. Calls should last no more than 2 minutes each and will be recorded for quality assurance and training.
Category: Customer Service       

c****ope
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| c****ope
|    United Kingdom
Hourly Rate: $10 - $15 / hr   |  Duration: Not Sure  |  Posted: Mar 13, 2015  |  Ends: 1d, 15h  |   7 Proposals
can handling office processing or research
Category: Research       
Skills: Research, .NET Framework       

F****828
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| F****828
|    Japan
Fixed Price: Not Sure   |  Posted: Mar 13, 2015  |  Ends: 1d, 8h  |   6 Proposals
We are searching for someone who can quickly respond to our incoming leads outside of our normal office hours. The hours this person should be available will include 6:00pm PST to 8:00am PST. This person should speak and write English fluently. You will be responsible for sending out follow up emails with clarifying questions to leads that have potential. Knowledge of surface modification technologies (hydrophobic and oleophobic coatings) would be ideal, but is not required. Pay will be $.50 to $2.00 per response.
Category: Customer Service       
Preferred Location: India/Southern Asia, Eastern Asia

m****uso
 [?]
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| m****uso
|    United States
Hourly Rate: $10 - $15 / hr   |  Duration: 7-9 months  |  Posted: Mar 13, 2015  |  Ends: 76d, 2h  |   4 Proposals
**YOU MUST LIVE FULL TIME IN Cayman Islands TO BE ELIGIBLE** GTT tests telephone lines all over the World. We need Testers in CI and provide local Toll Free numbers to Test and verify that there is a dial tone and that the message heard is correct. Test calls to local numbers will be from your mobile phone and land line. You then fill in excel spreadsheet we provide you and send results back to us. This is a part-time job. Each test project will take about 5 minutes. We pay $15USD per hour.
Category: Virtual Assistant       
Preferred Location: Cayman Islands

s****121
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| s****121 *
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Mar 09, 2015  |  Ends: 72d, 5h  |   14 Proposals
We sell products online on various e-commerce platforms like eBay, Shopclues, Snapdeal. We need an executive who can work with us on the below: - Customers followup on email and Phone - Orders management - Customer calling for generating leads We will provide phone connection. The executive must have computer with high speed internet connection.
Category: Customer Service       
Preferred Location: India

N****aRO
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| N****aRO *
|    India
Fixed Price: $2,300 - $2,800   |  Posted: Mar 01, 2015  |  Ends: 63d, 21h  |   2 Proposals
Reporting to the Call Centre Manager, you will be responsible to - Handle pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management. - Perform outbound sales calls and incoming calls to existing customer, customers of affinitive partners to deepen relationship, cross-sell, up sales our products and services - Deliver an excellent level of customer service to maximize sales, client satisfaction and retention - Conduct outbound calls to customers to cross sell/ upsell insurance needs and to contribute to company and department goal. - Develop relationships with customers to maximize sales potential and ensure total customers satisfaction - Ensure daily and monthly KPIs (Call Performance and Sales Target) are met and exceeded - Promote products to new and existing customers using Telephone as the main medium of contact. - Well versed of insurance products and services. - Manage all incoming calls or pre-sales enquiries, sales, post-sale customer ...
Category: Telemarketing       
Skills: Lead Generation, Sales, Telemarketing       
Preferred Location: Singapore

H****LAS
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| H****LAS
|    Singapore
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