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Fixed Price: $500 - $1,000   |  Posted: Apr 10, 2014  |  Ends: 7d, 5h  |   8 Proposals
Responsible for the day to day administration of the VICI dial system to maximize Connections profitability and efficiencies. These duties include but are not limited to: Create and manage campaigns in VICI to maximize agent utilization Maintains the correct recorded announcement menus, and makes changes as necessary based on the time of day, day of week, or holidays. Monitor drop rates and make adjustments to minimize drop rate while maximizing agent utilization Keep log of call arrival times and associated sales rates Act as the SME (Subject Matter Expert) on VICI functions and operations Monitor agent break time adherence and report to team manager/lead if outside of guidelines. Will be responsible notifying management if break schedules need to be adjusted to meet call volume. Utilize email blast tool to increase inbound call volume when needed Other duties or special assignments as deemed necessary by management Set up new campaign prior to post card send Script DID's Re...
Category: System Administration       
Skills: Asterisk, PHP, Apache, VoIP       

b****SOL
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| b****SOL
|    Philippines
Fixed Price: Less than $500   |  Posted: Apr 10, 2014  |  Ends: 7d, 3h  |   13 Proposals
I am having an issue where I need to set up port forwarding and ip forwarding on my server as per the instructions of the dialer software we have installed. This task should only take a few moments if you know what you are doing and will lead to future projects as well. This needs to be addressed today and before 10AM EST if possible
Category: Other IT & Programming       

s****078
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| s****078
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: Apr 05, 2014  |  Ends: 2d, 2h  |   11 Proposals
We require a person to implement, manage and support the following: 1. configure and manage Mikrotik routers (must have extensive knowledge) 1.1 all our configurations need to take the following into account: 1.1.1 we are registering SIP traffic and need such prioritised 1.1.2 we use web-services (asterisk, Vtiger and Vicidial) over VPN and need the traffic optimised for best performance over various internet types 2. configure and manage openVPN server and clients in the above manner 3. configure mikrotik and managed switches for VLAN subnet distribution, Firewall, proxy filtering, VPN connections etc 4. Network monitoring 5. participate in managing our cloud infrastructure WAN and LAN connectivity and security 6. participate in designing new networks and optimise existing 7. be available to troubleshoot issues both with us and direct with customers Please ensure that you are well qualified in the above and reliable as a support person before applying Looking forward to hearing fro...
Category: Networking & Security       
Skills: Cisco, Network Administration, VPN, SIP, mikrotik       

c****oup
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| c****oup
|    South Africa
Fixed Price: $50 - $200   |  Posted: Apr 03, 2014  |  Ends: 8h, 35m  |   5 Proposals
We require someone to do the following work. 1. make branding and colour changes to vicidial interface both admin and agent AGI 2. embed a softphone into vicidial so that softphone is not a separate item You may apply even if you can perform only 1 of the 2 tasks
Category: Web Programming       
Skills: Asterisk, MySQL Administration, HTML, PHP       

c****oup
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| c****oup
|    South Africa
Fixed Price: $20 - $100   |  Posted: Mar 29, 2014  |  Ends: 12d, 10h  |   9 Proposals
I need to have an initial setup of Asterisk, Vicidial and Goautodial based installation on a local PC (on premise installation). We could also discuss potentian alternatives (VPS installation) if this is a better and more cost-effective option. I need the asterisk to support vicidial on the beginning, and maybe goautodial later, or vice/versa. I want my agents to be able to connect to asterisk/vicidial/goautodial locally or remotely (on bith premise installation or VPS installation). I need the trunks to be right configured and basic training on using vicidial/goautodial e.g setting up campaigns and users and basic administrative tasks. I also need vicidial/autodial to be able to have predicive dialer support, campaign management and voice recording on all successfull calls made. These should be quite simple tasks for anyone who works in this field. Please bid for up-to 2, 1-hour initial telephone (skype) based training sessions, as well as further configuration and administration of t...
Category: Other IT & Programming       
Skills: Asterisk, CRM, VoIP, goautodial, vicidial       

K****tis
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| K****tis
|    Greece
Fixed Price: $500 - $1,000   |  Posted: Mar 04, 2014  |  Ends: 45d, 4h  |   8 Proposals
We offer a professional integration of predictive CRM based on the best CRM world , the integration of the solution is accompanied by a period of free maintenance and detailed training on all the features of CRM CRM VICIDIAL we offer a complete solution for Open Source Center incoming and outgoing call. Agents access to their graphical interfaces via web browser . No other software needs to be installed so that they can exploit the real-time information and functionality. The management interface is also web -based interface. It offers the possibility to have multiple view real time and summary report. The management interface provided over a hundred details on the call made , options for agents, and settings. ViciDial can function as an ACD (Automatic Call Distribution) for incoming calls or for calls from another agent ViciDial . Remote agents have the ability to record from anywhere There are currently more than 10,000 installations ViciDial production in more than 70 countries arou...
Category: Other IT & Programming       
Skills: Asterisk, CRM, VoIP, goautodial, vicidial       

m****ali
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| m****ali
|    Morocco
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