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Hourly Rate: Less than $10 / hr   |  Duration: 7-9 months  |  Posted: Apr 24, 2015  |  Ends: 12d, 5h  |   86 Proposals
I'm looking for an email-only customer support agent to handle refunds and general customer support for our desktop software application. This is an **ON-GOING** position for a minimum of 1 year. Responsibilities include: -Responding to customer inquiries 5 days / week -24 hour maximum response time -Helping customers activate their software with their license key, via email only. -Helping customers download their software, via email assistance. -Processing refunds on occasion Qualifications: -You should have excellent customer service skills and speak/write in perfect English -1 year or more in customer support field -Above average technical experience with Windows XP/7/Vista/8 operating system. -Be independent and work WITHOUT constant supervision -Have a desire to truly help our customers and make sure their HAPPY :)
Category: Customer Service       
Skills: Customer Service, Email Handling, Helpdesk       

c****ent
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| c****ent
|    United States
Fixed Price: Not Sure   |  Posted: Apr 24, 2015  |  Ends: 12d, 0h  |   25 Proposals
One our clients is a reseller of the Adobe Connect software. In office hours they can do the first line support, but outside office we are looking for a partner who can do the first line support. These are your tasks: 1. Pick up the phone if a customer calls. We need to purchase a German telephone nummer for this. All calls need to be answered in fluent English 2. We will provide you with more information about Adobe so that you can answer the relatively easy questions. Complex questions are for the second line of support 2. A summary of the call must be written in fluent English and inserted in our project management system We need you for 96 hours per month. We can expert 1 or 2 calls per hour max. However, it can be more hours or more calls per hour. Please provide us with a quote. Job Description: We're looking for a Customer Service Agent. Your responsibilities: - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner - Evaluate,...
Category: Customer Service       
Skills: Customer Service       

b****n11
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| b****n11 *
|    Netherlands
Fixed Price: Not Sure   |  Posted: Apr 23, 2015  |  Ends: 26d, 3h  |   14 Proposals
- In-depth knowledge of MySQL 5.x and SQL Server 2008 and higher - Experience in logical and physical data modeling. - Extensive knowledge in Relational Database Systems (MySQL and SQL) - General programming and scripting abilities - Experience with Unix/Linux in a multi-domain environment including basic commands and shell scripting - SQL Server to Oracle replication, MySQL native replication - SQL Server Integration Services (SSIS) - Good written and spoken English - Good database documentation - MySQL and/or SQL server certification - Experience in designing indexes, SQL queries, and resultant explanation of access paths for optimization - Well versed in database performance tuning, especially SQL tuning Skilled in backups & recovery - Replication: master-slave, master-master-slave - Query tuning: adding/removing indexes, rewriting queries for better performance - Configuration tuning: for query and overall database performance - Experience monitoring and troubleshooting MySQL ...
Category: Database Development       

L****ems
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| L****ems
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: Not Sure  |  Posted: Apr 22, 2015  |  Ends: 10d, 10h  |   27 Proposals
Greetings, Our website development company in Portland, Oregon, USA is looking for a technical support person to help support our existing developers with the miscellaneous tasks of setting up hosting accounts, and helping maintain websites. Required: Availability during Pacific Standard Time (PST) (GMT - 8) Skills we're looking for: 1. Basic hosting account setup with 3rd parties like HostGator.com, BlueHost.com, and others 2. Uploading / downloading files to servers (FTP / SSH / SCP) 3. Content editing in WordPress, Drupal and MODx 4. Zipping files 5. Resetting passwords 6. Image resizing 7. Website Backups, including MySQL backups 8. Simple HTML changes (optional) 9. Experience with Helpdesk support and project management tools like Basecamp, Asana, Redmine, Pivotal Tracker, JIRA or others Note that this is not a development position, but any experience with basic HTML / PHP / MySQL development will be beneficial. Thank you for your proposals!
Category: Technical Support       

s****ive
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| s****ive
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Apr 22, 2015  |  Ends: 25d, 4h  |   1 Proposal
Customer support chatters required Hello, We are Optix Resolve, an experienced technical support company This job listing is in the sales department. The job includes: * Conversing with both potential clients * Offering potential clients the best possible plan to amend their needs Requirements: * Professional and polite attitude * Correct English grammar and spelling Technical Experience is preferred
Category: Other - Sales & Marketing       
Preferred Location: Philippines

O****eHR
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| O****eHR
|    United States
Fixed Price: $1,000 - $5,000   |  Posted: Apr 21, 2015  |  Ends: 24d, 0h  |   23 Proposals
Summary: BJS Distribution is a two man home delivery service, offering an enhanced delivery experience with bespoke services. We have deployed over 70 active two man teams within a network that spans the United Kingdom. Given our scale and growth we need to effectively manage mobiles devices within our business. We seek to develop an android application which caters for our business model and requirements. More information about our business is available at   [obscured]  / Application requirements: The application is required to record a variety of data from day-day operations. This includes call logs, sms, call recordings and images taken with the device. Additionally the application should restrict access to the device and display only approved apps. To manage the devices effectively we require a web based control panel for staff to be able to remotely review and amend the configuration of each device as well as generate basic reports. Detailed requirements: Our vision...
Category: Mobile Applications       

B****ion
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| B****ion
|    United Kingdom
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Apr 20, 2015  |  Ends: 8d, 5h  |   2 Proposals
We need a customized ticket form with 7-8 fields for SpiceWorks. We have an internally hosted instance of Spiceworks Helpdesk. To better support our members we need a customized help ticket entry form that is easy to use and better reflects our business needs. No fields will be required. Smart entry would be best: User selects IT department - Sub-categories appear that are IT specific
Category: Web Programming       
Skills: SpiceWorks       

m****ant
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| m****ant
|    United States
Fixed Price: Less than $500   |  Posted: Apr 13, 2015  |  Ends: 1d, 7h  |   7 Proposals
We are looking to get a cargo management & tracking system made for our logistics company. 1. We would like this to be php mysql based and would prefer if this can be run with wordpress 2. The script would comprise of a front end and a back end 3. The front end would be visible to the client where they can enter the details, make payment based on the calculation format provided. 4. There will be two rates for registered and nonregistered users with registered users getting a percentage discount on the shipping 5. Track your Cargo 6. There will be a search box where the customer will enter the Airway Bill or Tracking Code. Once they have entered the same will be directed to a page giving them the status of their shipment. 7. Customer Messaging to be integrated 8. Payment Gateway integration 9. The shipment would then be scheduled for pickup. 10. Shipment will be tracked by inputs from various operators 11. There will be three levels of User Roles & Permissions at ...
Category: Web Programming       
Skills: MySQL Administration, CSS, HTML, PHP, CSS3       

b****war
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| b****war
|    India
Fixed Price: Less than $500   |  Posted: Apr 09, 2015  |  Ends: 12d, 9h  |   6 Proposals
We need a website designer + developer for Zendesk helpdesk portal. Here is the project description 1. Customize Header and Footer 2. Add Icon Link to Side Bar 3. Mobile Friendly 4. Multi Language Friendly 5. above Customization to be used on other multi brand Zendesk Portal Thanks
Category: Website Design       
Skills: CSS, HTML, PHP       

s****wzy
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| s****wzy
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Apr 07, 2015  |  Ends: 10d, 3h  |   4 Proposals
Overview: Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Program Management support services. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Responsibilities: Citizant's customer, a directorate of the Department of Homeland Security, needs a strong IT management team to support research activities into systems and products that will bolster the way we protect our country. As an integral part of this team, the Systems Analyst will provide IT service desk support, coordinate IT sy...
Category: System Administration       
Preferred Location: North America

S****isi
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| S****isi
|    United States
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Mar 27, 2015  |  Ends: 59d, 12h  |   26 Proposals
Hello. We are interviewing for a US based (only... please don't apply if you are not based, and licensed to work in the US) tech support position of level 1/ level 2 helpdesk specialist. As an IT consulting firm, we deal with daily projects and tickets, and have some overflow of work, and reactive customer support requests, that needs to be addressed. We are looking for a skilled and responsible person who can perform the following tasks: 1. troubleshoot virus and malware infections 2. assist with end-user MS office program related issues 3. setup/ troubleshoot and implement google apps and hosted exchange mailboxes on clients computers and phones. 4. troubleshoot simple AD requests like user accounts, permissions, folder sharing etc. 5. assist our engineers with any other related tasks (overflow work) related to Windows based computers. The position requires availability between 8 am and 6 pm MST (on-call basis). You will have to sign a NDA and background check consent form in or...
Category: Technical Support       
Preferred Location: United States

E****LTS
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| E****LTS
|    United States
Fixed Price: Not Sure   |  Posted: Dec 06, 2014  |  Ends: 3d, 2h  |   24 Proposals
I am interested in starting a website that functions similar to Angie's List.com, TripAdvisor.com, or Yelp. Bidders must provide samples of similar projects they have completed and list features and functions of the script. The site must have the following, but buyer is open to other feature suggestions: Membership capability such aMember, WishList, etc. Fraud detection functionality that will identify fake reviews by using IP address comparisons or other means or services. Ability to accept advertising, banners, featured companies, etc. Helpdesk type email functionality SEO optimized Platform recommendation and why Blast and targeted email capability Ability to add functionality for smartphones, tablets, etc. Cost for monthly or annual technical support. The successful launch of this project will lead to other enhancements .
Category: Web Programming       

j****fan
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| j****fan
|    United States
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