Crystal Tecnology Corporation has been established by an experienced team who worked in Information technology and have more than 15 years of core expertise in IT infra, Data Centre Design and Operations, Managed Services and Remote Infra Management. Strong domain knowledge running into over hundred man-years enables us to provide solutions and support on multiple platforms across IT environments. Offerings range across Managed IT Services, IaaS and SaaS, Managed Web Services, Consultancy, Support and training across industry leading end...
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Crystal Technology Corporation :
Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations.
Common managed services include but are not limited to:
Applications, Databases, Backup, Data Recovery, Storage Security, 24/7/365 Monitoring, Network Management, User Management, Data Management.
Service Desk minimizes the cost of downtime to the business by providing clients with a single point of contact for all technology incidents and requests, maximizing resolution on first contact through our proprietary troubleshooting process capability, and managing all escalated incidents and problems through to resolution.
Our Enterprise Service Desk helps you to realize a significant impact on your service desk productivity and end user efficiency.
Crystal's Enterprise Service Desk Offering:
Integrated service desk from Level 1 (Call logging) to Level 3 (System administration), Facilitating customer Change Request Management, Software License Management, Configuration Management, Availability Management Handling incidents, problems, and service requests In-house developed ITIL compliant service desk tool
Server, Application & Network Performance Monitoring:-
We will help you to improves service quality and reduces the costs of IT service delivery by utilizing a single, unified IT monitoring solution spanning both traditional data centers and newer virtualization and cloud environments. Our...
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