“Two quick notes:
1) This project unfortunately had to go through the Elance dispute resolution process, which I prevailed in.
2) Elance has indicated to me directly that they are looking into numerous violations of the Elance Terms of Service by this client.
3) If I actually did the low-quality work that the client indicates, would Elance themselves have hired me on numerous occasions (6 completed projects), including the creation of all of the Elance University videos?
My full response:
The process of creating an animated video has many steps. These include (but aren't limited to) a concept, script, text-based storyboard, sketch-based storyboard, full-artwork storyboard and the final animated video. This client REVIEWED AND APPROVED each step of the process until the rough draft of the fully animated video was presented to her. In fact, after reviewing the rough draft of the fully animated video she stated, and I quote, "With a quick look, it looks good, just a few little things." But then, just a day or two later, she tried to completely cancel the project despite all of the work that had been done and all of the approvals she had given.
To be more clear, the client says the artwork was sloppy but she approved the full-artwork storyboard before animation was even started (in other words she knew exactly what the artwork would look like and approved it). The client says the frame rate was too low, but she was told that it was just a rough draft to show how the motion would work (she even indicates in her feedback that it was a "first draft of the video"). As for the bad "design choices", the video was designed around another company's video which the client indicated they wanted to emulate. Therefore, all of the design choices were the client's. Finally, the client says, "...once I saw the first draft of the video, I knew we could not use the video". But, as stated previously, the client told me via the Elance workroom that it looked good and only need a few small changes.
I would again like to mention that throughout the process the client was given the opportunity to request changes, which she did, and those changes were always applied as requested and approved by her. But, after her statement that the video looked good and only needed a few small changes, she never provided a list of changes and instead just tried to cancel the project with no payment made. Had she, at any time, indicated that she was unhappy with any aspect of the first draft of the video, I would have gladly changed it for her. In fact, I offered several times to continue to make changes to the video until she was happy, but she flatly refused, despite saying, just days earlier, that everything looked good.
I'm sorry to say that this client behaves in a very unprofessional manner and, as indicated above, is being investigated by Elance for violating numerous aspects of the Elance Terms of Service. I have no idea why she went from "looks good" to "we could not use this video" in just a day or two...especially after approving each previous step in the process.
Please understand that this feedback was left by an unprofessional, vindictive person and is in no way a reflection of the quality of work I do.
Thank you for taking the time to read this response to the client's feedback.”
Freelancer Feedback Comments for Client:
“I have worked on Elance for several years and am in the top 0.1% of freelancers. I have worked for many clients and NONE have been as unprofessional as ETW777.
I was hired to create a fully-animated video for this client. This is a multi-step process and the client REVIEWED AND APPROVED each step right up until the final video. When the rough draft of the fully-animated video was presented, the client said it "looks good" and only needed a few small changes. Then, a day or two later, the client attempted to cancel the project with no funds released from escrow, even though the project was 95% complete (I only needed her list of requested changes from the final video which she said looked good).
I was then forced to initiate the Elance dispute resolution process, which I prevailed in.
Having lost the dispute, the client then resorted to threatening to leave negative feedback if I didn''t give her a full refund. When I refused, she tried to re-start the dispute resolution process again, but I alerted Elance and the dispute was immediately shut down (as the issue had already been resolved and she lost).
Unfortunately, true to her word, she then left all 1-star feedback for me, despite having approved each step in the process except the final one.
I have never before left negative feedback for a client, despite how I felt about how they conduct business, but I felt it was imperative to warn other freelancers that may consider doing work for this client what happened to me so that they can stay far away.
To summarize: ETW777 (Water Ionizer Expert) is, in my opinion, unprofessional and vindictive. If you value your rating on Elance, and you believe in being paid for your work, you should NEVER work with her.”