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Angela W. | Elance
 
176985602337900
Last Sign-in: May 29, 2015

Angela W.

Providing Quality and Dependability
   United States
  |   Pelion, SC
  |  2:16 am Local Time

Overview

Minimum Hourly Rate $22

I have over 20 years experience in customer service and performing/managing administrative functions. I am a detail oriented person with exceptional communication and organization skills.

I am diligent in everything I do, and learn new things easily and with enthusiasm. I am a well-rounded person who is friendly and easy to deal with, and it is very important to me that I meet goals and produce work that exceeds expectations.

Read More »
Sep 27, 2014|Virtual Assistant|Private|Completed
|
5.0
Aug 20, 2014|Virtual Assistant|Private|Working
Aug 19, 2014|Office Management|Private|Working
|
5.0
May 27, 2014|Virtual Assistant|Private|Working

View All »

Skills (7)

Tested
Business Writing
Business Writing Skills Test (U.S. Version)
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
English
English Vocabulary Test (U.S. Version)
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Microsoft Word
Microsoft Word 2003 Test
My Score
avg
Academic Writing
U.S. Academic Writing Test
My Score
avg
Passed
Microsoft Excel
Microsoft Excel 2003 Test
My Score
avg

Service Description

I have extensive experience in customer service/support. I also have experience in posting online content via WordPress, moderating comments, optimization using Yoast, and posting blogs and articles to social media.


I also have a background in reading legislation and compliance documentation, and am very experienced in Internet research. I have experience in banking, payroll, mortgage servicing and QC auditing. My years in QC audit have provided me with knowledge of Excel spreadsheet management and data entry, as well as experience in writing reports.

Working for a mortgage company for over 10 years has also allowed me to become very familiar with many aspects of the real estate industry. I also have written articles for an online publication, and have knowledge of social media.



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Employment

NetBank
Quality Control Team Lead -- Servicing Operation
1997 - 2007
Audited policy and procedure to ensure that mortgage servicing operation was in compliance with federal, state, and agency (Fannie Mae, Freddie Mac, FHA/VA) regulations. Administered monthly and...
Paychex, Inc
Sr. Payroll Specialist
1989 - 1992
Called 250 clients each week to obtain payroll data and enter it to the system. Monitored federal and state payroll taxes to ensure that each client was notified when taxes were due. Verified...
Cohoes Savings Bank
Head Teller
1986 - 1989
Supervised 6 tellers. Ordered cash to maintain adequate supply in vault. Balanced branch each night at closing.

Education

State University of New York at Albany
Bachelor of Arts -- Sociology
- 1988

Keywords

Customer service
research
content management
administration
analysis
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Angela44
Type
Individual
Member Since
June 2010
Elance URL
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0
Angela W. | Elance

Angela W.