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Ericson S. | Elance
 
176985602337900
Last Sign-in: Mar 21, 2012

Ericson S.

All Around Technical Support Person
   Philippines
  |   Cainta, Rizal

Overview

Minimum Hourly Rate $5

My goal is to provide the client with the highest level of service using a disciplined approach so as to achieve my goal of finishing the assigned task on time and with the highest standards.

I am a Chemical Engineering graduate with an extensive experience in the Business Process Outsourcing Industry.

I have good communication skills both oral and written that I developed while providing quality service to our North American and Australian clients over the phone.

My Experience as a Technical Support Engineer and as a Customer Service...

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Portfolio

Skills (10)

Tested
Customer Service
Computer Skills
Windows XP Administration
Microsoft Word
Call Center Skills
Email
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Phone Support

Employment

EMERSON
Technical Support Engineer
2011 - Present
Provides technical support and troubleshooting regarding Emerson Combustion products over the phone. Handles international and domestic orders and provides quotations/pricing for Emerson equipment...
Teleperformance
Technical Support Representative
2010 - 2011
Account: Telstra-Bigpond, an Australian Telecommunications Company. In Charge of providing technical assistance to customers regarding internet connection concerns. Assist customers in ADSL and...
Teleperformance
Customer Service Representative
2009 - 2009
Account: Sprint,an American Telecommunications Company. Resolves Customers concern regarding Billing disputes, Account Creation, Phone Activation, Plan change, Informs customer regarding company...

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Identity
Username
EricsonS
Type
Individual
Member Since
March 2012
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Ericson S. | Elance

Ericson S.