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Phykon Solutions LLC

Phone/BPO/CallCenter/EMail/LiveChat/BackOffice
   India
  |   Technopark, US
  |  11:38 pm Local Time

Overview

Minimum Hourly Rate $6

We provide offshore Call Center/BPO and customer support services including call answering, transcription, email/ticketing support and live chat services to various domains. We provide technical support services, order taking, order processing and also outbound services ( verification, survey etc.). We operate 24/7/365 and can cater to any time-zone.




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Portfolio

Skills (10)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
AJAX
AJAX Test
My Score
avg
Javascript
JavaScript 1.3 Test
My Score
avg
PHP5
PHP5 Test
My Score
avg
Passed
Java
Java Test
My Score
avg
Project Management
Helpdesk
Help Desk Certification
My Score
avg
Passed
Customer Service
Computer Skills
Email

Service Description

Phykon Solutions offers quality services through the entire spectrum of IT&ITES. We provide solutions for virtually any industry, from optimizing warehouses to branding your local fish'n'chips shop.

Recently, Phykon got registered as an LLC in the United States Of America, apart from the existing office at Technopark.

The key services we offer are:

1. Customer Service
2. Technical Support
3. Helpdesk service
4. Backoffice - Order Taking, Order Processing
5. Enquiry service
6. Pre and Post-sale services
7. Telemarketing
8. Collections
9. Market Research/survey
10. Data Verification
11. Lead Generation
12 Transcription




BPO Operations

We have extended voice based B2B and B2C solutions in a wide variety of industry verticals including:-

* Insurance
* Finance
* Travel
* Consumer Banking & Retail Finance
* Commercial
* Pharmaceutical Marketing
* Product Sale

Inbound Voice

We provide our inbound voice services with emphasis on Speed of Answer, average Call handling time, providing one call solution and analyze with the effectiveness Vs. Call received matrices. The prominent services in this offering are:-

* Customer Service
* Call Handling
* Sales
* Helpdesk service
* Order Taking
* Enquiry service
* Pre and Post-sale services

Outbound Voice

We provide quality enhanced outbound voice services with emphasis on the socio-geographical and cultural trends of the target segment. Our executives are proficient in handling the entire gamut of calls, from simple welcome...

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Keywords

Call Center
Customer Service
Technical Support
Telephone Support
Live Chat Support
Email Support
Answering Service
Order Taking
BPO
Administrative Support
Customer Support
Virtual Assistant
Helpdesk
Data Entry
Back-Office services
Company Snapshot
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Elance Level
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  • 12 months
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Identity
Username
Guildinfo
Type
Company
Member Since
October 2003
Elance URL
Verifications
Team
Babumohanan K.
Babumohanan K.
Administrator
Mithun G.
Mithun G.
Administrator
Sreeram S.
Sreeram S.
Administrator
Aju T.
Aju T.
Administrator
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Phykon Solutions LLC | Elance

Phykon Solutions LLC