Monitoring the File Server & Antivirus Server.
Updating servers with latest service packs and hot fixes.
Providing support for Desktop applications (Office, Operating system, Outlook, etc.)
Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues.
Cisco IP Phone configuration. (model 7940-42)
Authorization code activation in company tool. (Auth code which is mandatory for making STD & ISD Calls)
Maintain Asset inventory records.
Data entry in BMC Remedy Tool.
Train and coach users regarding effective use of computer software and hardware in windows.
Installation of software and troubleshooting remotely through office communicator 2007.
Working with vendors and other computer support to ensure smooth running of the IT department and user computers
Implement and maintain the standards of platform production assets inventory and vendor coordination
Troubleshooting all windows related issue regarding Server side and desktop for Win 2003, XP, Win 7 and 2000 Prof.
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2010 - 2012
i) Monitoring the File Server & Antivirus Server.
ii) Updating servers with latest service packs and hot fixes.
iii) Providing support for Desktop applications (Office, Operating system, Outlook,...