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Hemant Arya | Elance
 
176985602337900
Last Sign-in: Sep 24, 2012

Hemant Arya

Networking Desktop Support
   India
  |   New Delhi, NEw Delhi
  |  3:46 am Local Time

Overview

I m graduate with 2 year of experiance as a Desktop Support Enginner with Accenture.

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Portfolio

Skills (2)

Tested
- Network Support
Desktop Support

Service Description

Monitoring the File Server & Antivirus Server.

Updating servers with latest service packs and hot fixes.
Providing support for Desktop applications (Office, Operating system, Outlook, etc.)
Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues.
Cisco IP Phone configuration. (model 7940-42)
Authorization code activation in company tool. (Auth code which is mandatory for making STD & ISD Calls)
Maintain Asset inventory records.
Data entry in BMC Remedy Tool.
Train and coach users regarding effective use of computer software and hardware in windows.
Installation of software and troubleshooting remotely through office communicator 2007.
Working with vendors and other computer support to ensure smooth running of the IT department and user computers
Implement and maintain the standards of platform production assets inventory and vendor coordination
Troubleshooting all windows related issue regarding Server side and desktop for Win 2003, XP, Win 7 and 2000 Prof.


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Employment

Accentrure Consulting
Desktop Engineer
2010 - 2012
i) Monitoring the File Server & Antivirus Server. ii) Updating servers with latest service packs and hot fixes. iii) Providing support for Desktop applications (Office, Operating system, Outlook,...
Mjunction Services.
Associate
2007 - 2009
a) Bidder Management & Database Management b) Customer Care. c) Coordination with HO. d) Send auction report to KAM.
solectron centum ems ltd. Nokia Care
Floor Incharge
2006 - 2007
1.)Team Handling 2.)Maintenance of MIS Report. 3.)Attend all escalations 4.)Software updation in mobile phones.
HCL Infinite Ltd. Nokia Mobile
Customer Care Executive
2005 - 2006
:- To handle queries of walk-in customers. :- Feed data in company software.

Education

C.B.S.E Board
Intermediate Schooling
-
Sikkim Manipal University (Distance Learning)
M.C.A
2009 - Present
Delhi University (Correspondance)
B.A Pass
2003 - 2009

Keywords

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  • 12 months
  • Lifetime
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Identity
Username
Hemant_Network
Type
Individual
Member Since
March 2012
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Hemant Arya | Elance

Hemant Arya