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Velmarie Francis | Elance
 
176985602337900
Last Sign-in: Jun 11, 2012

Velmarie Francis

Expert Typist
   Saint Kitts And Nevis
  |   Basseterre, St Kitts

Overview

Minimum Hourly Rate $3

Dedicated to achieving the best quality of work produced while providing excellent customer service. I have a passion for winning and I am committed to excellence. I view myself as an indispensable partner in any establishment that I work because of my strong propensity to learn more so that the customerís and companyís needs can be met. I have a great record of surpassing expectations.

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Skills (4)

Tested
English Proofreading
Customer Service
General Office Skills
Phone Support

Employment

Clear Harbor
Customer Service/Sales Supervisor
2009 - 2011
Took over calls from agents when customers requested a supervisor or the call was not going well. Coached and nurtured agents. Assisted agents with sales tips for every call.
Brown Hill Communications
Part-time Data Entry operator
2009 - 2009
Entered customers' orders for phone service with Bell Canada.
Reed Data Services
Telemarketing Quality Control Clerk/Data Operator
2004 - 2009
Listened to call recordings from our various call centers and provided feedback to the management. Company has several magazine subscriptions that customer signed up to and I entered info into the...
Tropicall Call Center
Verifier
2004 - 2005
Worked for a Timeshare company by the name of Pacific Monarch Resorts based in Las Vegas, went over the information given to the customers and made sure that they understood that they would be...

Education

Verchilds High School
High School diploma
1993 - 1999

Keywords

data entry
typist
customer service
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Identity
Username
Jayzai
Type
Individual
Member Since
November 2011
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Velmarie Francis | Elance

Velmarie Francis