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John C. | Elance
 
176985602337900
Last Sign-in: Apr 12, 2015

John C.

ITIL v3 management professional
   Australia
  |   Hawthorn, Victoria
  |  8:07 am Local Time

Overview

Minimum Hourly Rate $60

A career driven ITIL management professional with solid commercial experience in large-scale high volume business environments.

-Experienced in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs.
-Always work towards continuous improvement of process and procedures.
-Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practice.
-Directly involved in Incident Management process...

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Jan 14, 2013|Other - Finance & Mgmt|$0|Working

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Skills (10)

Tested
Management Skills
Statistics
Project Management
Operations Management
Corporate Strategy
Analytics
Search Engine Marketing (SEM)
Internet Marketing
Google Analytics
Google AdWords

Service Description

Technologies:
Windows Vista & Windows XP
HP-UX
IBM Mainframe (OS/390)
Windows server NT/2003/2008
HP Data Protector
HP Media Operations Manager
Symantec Backup Exec
Remedy
Clarify
OVSD/ OVSC
Digital Workflow (DW)
Symantec, McAfee and Trend Micro
Remote Desktop
VNC
CMS3
Turk2
Microsoft Excel and Word

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Employment

Hewlett-Packard
Incident Manager / Service Delivery Consultant
2010 - Present
Manage incidents from low to high-severity across the entire problem life-cycle in accordance with resolution and restoration SLA’s. Produce proactive reports, trending analysis, service level...

Keywords

ITIL
Problem Management
Process Consultant
Service Level Reporting
Post Incident Review
My Snapshot
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
JohnnyC
Type
Individual
Member Since
November 2008
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John C. | Elance

John C.