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John C. | Elance
 
176985602337900
Last Sign-in: Mar 1, 2016

John C.

ITIL v3 management professional
   Australia
  |   Hawthorn, Victoria
  |  3:27 pm Local Time

Overview

Minimum Hourly Rate $60

A career driven ITIL management professional with solid commercial experience in large-scale high volume business environments.

-Experienced in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs.
-Always work towards continuous improvement of process and procedures.
-Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practice.
-Directly involved in Incident Management process...

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Jan 14, 2013|Other - Finance & Mgmt|$0|Working

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Skills (10)

Tested
Management Skills
Statistics
Project Management
Operations Management
Corporate Strategy
Analytics
Search Engine Marketing (SEM)
Internet Marketing
Google Analytics
Google AdWords

Service Description

Technologies:
Windows Vista & Windows XP
HP-UX
IBM Mainframe (OS/390)
Windows server NT/2003/2008
HP Data Protector
HP Media Operations Manager
Symantec Backup Exec
Remedy
Clarify
OVSD/ OVSC
Digital Workflow (DW)
Symantec, McAfee and Trend Micro
Remote Desktop
VNC
CMS3
Turk2
Microsoft Excel and Word

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Employment

Hewlett-Packard
Incident Manager / Service Delivery Consultant
2010 - Present
Manage incidents from low to high-severity across the entire problem life-cycle in accordance with resolution and restoration SLA’s. Produce proactive reports, trending analysis, service level...
Overview  |  Job History  |  Resume/C.V.

Keywords

ITIL
Problem Management
Process Consultant
Service Level Reporting
Post Incident Review
My Snapshot
Elance Level
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Identity
Username
JohnnyC
Type
Individual
Member Since
November 2008
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John C. | Elance

John C.