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Julius Arcipe | Elance
 
176985602337900
Last Sign-in: May 28, 2012

Julius Arcipe

Expert Computer Technician
   Philippines
  |   Lapulapu City, Cebu

Overview

Minimum Hourly Rate $4

Work as a Computer Technician for 7 years.

I graduated as a computer engineer and worked as Technical Support Representative for Hewlett Packard All in One printers

Proficient in computer hardware, Windows OS, computer troubleshooting and MS Office
Able to work independently as well as in a team
Good written and verbal communication skills
Ability to multi-task and prioritize work

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Skills (5)

Tested
Computer Skills
Helpdesk
Customer Service
Online Writing
Digital Electronics

Service Description

I have been working for 12.7 year(s).
1. Position: Video Repair Advisor
Duration: Feb 6, 2012 - Jun 25, 2012 (0.4 yrs)
Company: Teletech Customer Management
Company Industry: Call Center / IT-Enabled Services
Location Oakridge IT Center, AS Fortuna St Cebu City Philippines
Department: Video Repair Department
Job Description: Position : Video Repair Advisor
Date : 05 February 2012 – present
Company : TELETECH CUSTOMER CARE MANAGEMENT PHIL,. INC.


Job Responsibilities:

• Develop the diagnosis processed. Follow-up through the diagnosis, elaboration of symptoms, isolation of the causes, troubleshooting and proving the functionality.
• Processed orders for Pay per view(PPV), Video on Demand(Vod) and other cable services.
• Assessed dispatch for interior and exterior cable wirings for the client.
• Monitor identity theft, phishing, falsification of data, and other fraudulent acts in a sales order. Ensure that sales performance and customer satisfaction are their utmost ratings. Identifying the unsatisfactory performance, rectified promptly and potential performance improvement opportunities are capitalized.
• Recognized for outstanding work ethic, integrity, thoroughness and commitment to the organization’s goal.
2. Position: Technical Support Representative
Duration: Sep 21, 2007 - Feb 5, 2012 (4.4 yrs)
Company: Teletech Customer Management
Company Industry: Call Center / IT-Enabled Services
Location Oakridge IT Center, AS Fortuna St Cebu City Philippines...

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Employment

MEGATEXTS PHILIPPINES INCORPORATED
TECHNICAL SUPPORT STAFF
2005 - 2007
Position: TECHNICAL SUPPORT STAFF Duration: Jun 16, 2005 - Sep 21, 2007 (2.3 yrs) Company: MEGATEXTS PHILIPPINES INCORPORATED Company Industry: Education Location 45 Capitol West Bldg., Don Gil...

Keywords

computer
technician
IT
troubleshooting
customer
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Identity
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JuliusArcipe
Type
Individual
Member Since
May 2012
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Julius Arcipe | Elance

Julius Arcipe