I have fourteen years experience in Administration, Customer Service and Management.
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I have excellent written and verbal communication skills and I am able to lead, manage and build strong working relationships in any company. I have excellent Microsoft office knowledge and have excellent excel skills.
Due to having fourteen years of administration experience I am a self starter, highly organised and able to adapt to any situation.
* I have excellent written and verbal communication skills and I am able to lead, manage and build strong working relationships in any company.
* Strong internet, social media and Microsoft office knowledge.
* I have built strong relationships with our staff and working partners.
* I engage daily in online communication with our staff via live email and chat rooms, as well as by telephone.
Training & Development
* Designed, implemented, monitor and develop training for the customer service team.
* Managed, tested and launched the live chat function of the website. Wrote the training manual including the canned responses, security and verification procedures and other important guidelines.
* Continuous monitoring of customer service staff & chat room moderators, providing constructive feedback to improve development.
* Preparation of employment contracts, offer letters and job descriptions.
* Recruitment and selection.
* Updating employee details for change of address, salary increases, training and development etc.
* I manage the time and attendance system and performance management which includes absence and late reports.
* Authorise and decline holidays/shift swaps and keeping track of holiday entitlement.
* Devised and implemented a new holiday system that works in conjunction with payroll.
* Answer the main switchboard, dealing with all manners of staff queries, and handling unwanted sales calls...
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