I am confident that my knowledge as well as my current work experiences in the Customer Service expertise would make me an ideal candidate for this position. I have a proven track record of being leader who is reliable, a team player, organized, ability to multi-task, good communicator, leadership skills and detail-oriented. My calm and patience demeanor and ability to listen to clients issues and problems, helped me with evolving my skills and knowledge to my best potential up to this point. I feel that the strengths, knowledge and training...
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Baruch College LAN BCTC, New York, N.Y July 2011 February 2012
Desktop Support Technician
Provide support on a variety of technical issues, such as desktop, laptop hardware and software and network troubleshooting.
Troubleshooting and removal of Virus, Spyware, Trojans and other Malware issues.
Consult and instruct users on hardware and software questions/issues.
Install, configure and maintain PCs (Dell, HP), iMac, Macbooks, Laptop, peripherals (local and network printers, scanners), and other end user equipment such as Androids, HTC, PDAs, iPhones and iPads.
Install, maintain and upgrade equipment and its associated infrastructure, run diagnostic tests to isolate system problems and make recommendations for potential solutions.
Provide support to remote locations via, VPN, remote desktop, remote assistance or through phone.
Identify, research, and resolve technical problems, such as Ethernet and wireless network connectivity and other technical aspects at the working environment.
Respond to telephone calls, email and dispatch requests for technical support. Document, track and monitor the problem to ensure a timely resolution.
Configuring and implementing PCs and Macs with new images from scratch for faculty and staff members on campus.
Participated in ad hoc projects after working hours and overtime and on weekends when required, such as ghosting and deploying new images on new...
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