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Tschie-Jen Chen | Elance
 
176985602337900
Last Sign-in: Oct 2, 2012

Tschie-Jen Chen

hardworking, prolific and professional individua
   United States
Flushing
  |  6:10 am Local Time

Overview

Minimum Hourly Rate $18

I am confident that my knowledge as well as my current work experiences in the Customer Service expertise would make me an ideal candidate for this position. I have a proven track record of being leader who is reliable, a team player, organized, ability to multi-task, good communicator, leadership skills and detail-oriented. My calm and patience demeanor and ability to listen to clients issues and problems, helped me with evolving my skills and knowledge to my best potential up to this point. I feel that the strengths, knowledge and training...

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Skills (5)

Tested
German
German Vocabulary Skills Test
My Score
avg
Passed
Translation German English
Computer Skills
Wi-Fi
Windows XP Administration

Service Description

WORK EXPERIENCE:

Baruch College LAN BCTC, New York, N.Y July 2011 – February 2012
Desktop Support Technician
• Provide support on a variety of technical issues, such as desktop, laptop hardware and software and network troubleshooting.
• Troubleshooting and removal of Virus, Spyware, Trojans and other Malware issues.
• Consult and instruct users on hardware and software questions/issues.
• Install, configure and maintain PC’s (Dell, HP), iMac, Macbooks, Laptop, peripherals (local and network printers, scanners), and other end user equipment such as Androids, HTC, PDAs, iPhones and iPads.
• Install, maintain and upgrade equipment and its associated infrastructure, run diagnostic tests to isolate system problems and make recommendations for potential solutions.
• Provide support to remote locations via, VPN, remote desktop, remote assistance or through phone.
• Identify, research, and resolve technical problems, such as Ethernet and wireless network connectivity and other technical aspects at the working environment.
• Respond to telephone calls, email and dispatch requests for technical support. Document, track and monitor the problem to ensure a timely resolution.
• Configuring and implementing PC’s and Mac’s with new images from scratch for faculty and staff members on campus.
• Participated in ad hoc projects after working hours and overtime and on weekends when required, such as ghosting and deploying new images on new workstations...

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Education

Keller Graduate School of Management
Masters in Information Systems Management
2009 - 2012
Baruch College
B.B.A Finance and Investment
2005 - 2008

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Identity
Username
Lou104
Type
Individual
Member Since
February 2010
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Tschie-Jen Chen | Elance

Tschie-Jen Chen