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Michelle J. | Elance
 
176985602337900
Last Sign-in: May 3, 2012

Michelle J.

Can address Admin tasks
   Philippines
  |   Pasig City, Pasig
  |  12:24 pm Local Time

Overview

I am a college graduate with seven years work experience with international BPOs as an analyst. I am both effective and efficient. I work with minimal supervision and is goal oriented.

I applied as a contractor to explore the possibilities of earning extra during my spare time. I am confident that I am qualified to address admin support jobs as it is one of the many task I do on my regular job.

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Skills (4)

Tested
Computer Skills
Knowledge of Microsoft Office
Customer Service
Call Center Skills

Employment

FIS Global Solutions
Real Time Analyst
2010 - 2012
Responsible in closely monitoring real call volumes and staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the...
Stream Global Services
Intraday Associate
2009 - 2010
Functions and responsibilities are the same as Real time Analyst post in FIS. Additional Tasks as Point Of Contact (POC): Conducts training to existing and newly hired Intraday Associate assigned...
Peoplesupport Inc
Workforce Analyst
2008 - 2009
Responsible for generating, maintaining and tracking volume forecast, capacity and schedule. Functions: Monitors and reviews volume pattern for existing clients; Determines overtime hours for...
Peoplesupport Inc
Real Time Analyst
2006 - 2008
Functions and responsibilities are the same as Real time Analyst post in FIS. Additional Tasks as Lead: Ensures equal distribution of task within the micro team.; Ensures all tasks are done in a...
Peoplesupport Inc
E-rep (Travel Account)
2004 - 2006
Provides comprehensive and quality customer care at all times by providing the appropriate and accurate response to customers queries. Functions: Provides walk through to on how to book...
Sykes Asia Inc
Customer Service Representative
2003 - 2003
Provides comprehensive and quality customer care at all times by providing the appropriate and accurate response to customers queries. Functions: Books/cancels and change cruise reservations for...

Education

University of Santo Tomas
BS Tourism
1996 - 2000
Colegio del Buen Consejo
Secondary Education
1992 - 1996
Colegio del Buen Consejo
Primary Education
1987 - 1992

Keywords

encoder
customer support
email correspondence
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  • 12 months
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Identity
Username
MJabson
Type
Individual
Member Since
April 2012
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Michelle J. | Elance

Michelle J.