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Mark Louis V. | Elance
 
176985602337900
Last Sign-in: May 3, 2012

Mark Louis V.

Fast & Efficient Virtual Assistant / CSR
   Philippines
  |   Pasay City, Manila
  |  5:06 am Local Time

Overview

Minimum Hourly Rate $3

My goal is to have an amazing and productive working relationship to my Elance employer. My core competency lies in customer and client services. I have worked with Sprint telecom, Directv Satellite, Optus (Australian Telecom) and Brady (Identification products).

I am very dependable and skillful (as a) Administrative Support ,Order Processing, Data Entry, Customer Support and Team Management (billing, technical, outbound, Email, Ticket and Chat).

I can assure you that every project has been done correctly and accurately and Ill assure...

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Skills (10)

Tested
Call Center Skills
Computer Skills
Customer Service
Bookkeeping
English Grammar
Microsoft PowerPoint
Event Planning
Accounts Payable
Accounts Receivable
Analytics

Service Description

Working Experience:

Brady (Identification Products)
Data Order Entry / Customer Service Rep
July 2010 – Present

Job description:
• Responsible for processing orders into the company business software sent thru fax, e-mail or from the web site and assuring that it is processed accurately in a timely manner.
• Responding to customer's queries concerning about the product and providing quotes or processing their orders via online real time chat.

Optus Prepaid (Australian Telecom Company)
Customer Care Specialists
October 30, 2008- July 2010

• Receives calls from Australia, delivers extraordinary customer care by responding to customer questions concerning their Optus Telecom accounts, activating their SIM cards, Handles and resolving bill disputes and troubleshoots handsets and features of their phones.
• Meeting and exceeding monthly metrics.

DIRECTV Satellite
Senior Customer Care Specialists
January 2007 – October 16, 2008

Job description:
• Works in a fast-paced, structured call center environment, receiving calls from US, Delivers extraordinary customer care by responding to customer questions concerning their DirecTV accounts.
•Handles Sup calls coming from agents and providing first call resolution to customers.
•Responding for Customer's billing queries, disputes and providing solutions on their issues with their account, troubleshoots their receiver box, remotes and OSD errors.
•Provisioning of schedule for technician and up selling of products to...

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Keywords

customer service
order entry
virtual assistant
order processing
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Identity
Username
ML_Valbuena
Type
Individual
Member Since
April 2012
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Mark Louis V. | Elance

Mark Louis V.