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Margaret S. | Elance
 
176985602337900
Last Sign-in: Sep 1, 2015

Margaret S.

Professionalism and Dedicatedness set me apart
   India
  |   Kolkata, West Bengal

Overview

Versatile & dedicated VA with proven track record | Customer Service, Email, E-Commerce, Wordpress, Mailchimp, Data Entry, MS-Office, Image editing, Hootsuite

I treat your projects like my own and execute them as carefully and efficiently as you would. ** I prefer to ask questions and get things clarified rather than experimenting and wasting time and money. ** I keep you updated with clear and transparent reports. ** My professionalism and reliability has led to lasting business relationships.

Read More »
Aug 13, 2015|Bulk Mailing|Private|Working
Jun 14, 2015|Virtual Assistant|Private|Completed
|
5.0
Feb 24, 2015|Customer Service Project Management|Private|Working
Feb 2, 2015|Virtual Assistant|Private|Completed

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Portfolio

Providing Customer Support through OsTicket System
Configuring Mailchimp for Wordpress plugin with a list
Installed Responsive Pricing Grid plugin on Wordpress based website
Using Adobe Echo Sign for sending Contract Document for signature
Loaded and Scheduled Emails on OntraPort platform
Setting up Coming Soon Pro Plugin for Wordpress with Mailchimp List
Managing Contact List Office 365
Taking Back-up of Website from cPanel of Bluehost
Updating Partials at Infusionsoft Customer Hub
Loading Audio at Amazon Web Services S3
Edited Property Map with PropertyMap Plugin
Inserting Images into Pages from Wordpress Media Library
Updating webpage with Visual Composer plugin for Wordpress
Editing Image Gallery with Visual Composer plugin
Conference Recording at FreeConference.com
http://www.palisadejewelers.com/
http://www.imagiplay.com/
http://simplypergolas.com/
http://www.justbeachtowels.com/

Skills (10)

Tested
WordPress
Knowledge of WordPress 3.1 Skills Test
My Score
avg
Passed
Knowledge of Wordpress 3.0 Skills Test
My Score
avg
Passed
WordPress 2.8 Test
My Score
avg
Passed
WordPress Test
My Score
avg
HTML
HTML 4.01 Test
My Score
avg
MailChimp
MailChimp
My Score
avg
E-Commerce
Helpdesk
Help Desk Certification
My Score
avg
English
English Vocabulary Test (U.S. Version)
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
U.S. Word Usage Test
My Score
avg
UK English Basic Skills Test
My Score
avg
Computer Skills
Computer Aptitude Test
My Score
avg
Computer Competency
My Score
avg
Computer Skills Test
My Score
avg
Computer Technician Test
My Score
avg
Administrative Support
Administrative Assistant
My Score
avg
Email
Email Etiquette
My Score
avg
Email Etiquette Certification
My Score
avg
Passed
Email Handling
My Score
avg
Passed
Social Media Marketing
Social Media Marketing
My Score
avg
Social Media Marketing Test
My Score
avg
Passed

Service Description

WORDPRESS
===========
- Setting up domain & Installing Wordpress
- Installing Themes, Plugins, Widgets
- Adding website content
- Formatting & scheduling blog posts
- Comment moderation
- Social sharing
- Resizing & editing images for blogposts
- Tracking Metrics

CUSTOMER SERVICE
==================
- Handling tickets, tracking and following up
- Tech support
- Building knowledgebase
- Preparing Canned Responses

E-COMMERCE
============
** Added products to 30+ Ecommerce sites:
- WooCommerce
- BigCommerce
- Magento
- 1shoppingcart
- Adobe Business Catalyst (Adobe WYSIWYG editor)

DOMAIN-TRANSFER
================
- Domain transfer to new hosting
- Setting up subdomains, Add-On domains
- Creating custom email Ids
- Email redirection and funnelling

CMS
====
* Wordpress , Drupal, Typo3 CMS, Adobe WYSIWYG editor

CODING
=======
- HTML, CSS, ASP, SQL, VBScript, JavaScript, Oracle 8i, C, C++, Visual Basic 6.0, Java

NEWSLETTERS MANAGEMENT
=========================
Newsletters & Autoresponders setup & scheduling with:
** Mailchimp
** Aweber
** ConstantContact
** Infusionsoft
** Ontraport

MS-OFFICE
=========
- MS-Word, MS-Excel, MS-Powerpoint
- Microsoft Frontpage, Microsoft Publisher , Microsoft Outlook

SOCIAL NETWORKING MANAGEMENT
==============================
- Scheduling with Hootsuite
- Promoting blogposts, events, webinars
- Facebook updates
- Twitter marketing
- Pinterest, Instagram
- Google Groups, Google Plus

PDF
===
- PDF editing/formatting/conversion with Adobe...

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Employment

COLLECTIEF.ORG
Support for Web Application
2014 - 2015
* Identified and categorized customer inquiries via JIRA package (Atlassian) and assigned them to specific support teams to resolve * Handled known issues per documentation in the knowledgebase *...
ADRIANALANGFORD.COM
Virtual Assistant and Mail Chimp Master
2014 - 2015
* Assisted in the process of starting a new list building campaign with a free ebook offer and continuous followup sequence on Mailchimp * Set up autoresponder series for registrants * Loaded...
BEUAPPAREL
part- time web developer
2013 - 2014
* Loaded products into webstore on Magento Go platform * Set up coupon codes occasionally on selective products * Updated pricing and inserted multiple versions of photos * Contributed ideas to...
SUITCASEENTREPRENEUR.COM
Project Manager and Virtual Assistant Superstar
2012 - 2014
* Set up blogpost drafts on Wordpress, added appropriate URLs, images, tags, categories, SEO and scheduled for publishing. Sourced suitable copyright-free images unless live snapshot provided *...
DHARMADOODLES.COM
AWeber, Mailchimp, WordPress Support
2012 - 2014
* Set up email campaigns in Aweber * Designed Mailchimp template using website/brand colors * Added pages and loaded content to Wordpress based blog * Fixed coding errors that crop up when using...
INTERNET-ADDICTION-EXPERT.COM
Ongoing website/blog development
2011 - 2014
* Transferred domain to new host by changing nameservers * Set up official email accounts on Bluehost * Conducted extensive research to collect relevant information for articles * Obtained suitable...
YELLOWTRACE.COM.AU
Social Media and Virtual Assistant
2013 - 2013
* Prepared posts and tweets for social media from the recentmost published articles on the blog on a daily basis * Scheduled posts daily to social media, including Facebook, Twitter and LinkedIn,...
RELATIONSHIPVISION.COM
Aweber Project Support
2012 - 2013
* Exported subscribers's lists from Aweber, imported them into Mailchimp after re-organizing under designated groups * Designed Newsletter Template in Mailchimp * Connected opt-in forms linked to...
ALWAYSOUTBOUND.COM
Admin Assistance
2012 - 2013
* Set up and scheduled blogposts on Wordpress * Managed Drupal based site content and maintained site QA * Updated social media channels * Scheduled emails to be sent out at predetermined optimum...
THEJOBINTERVIEWGURU.COM
Linkedin Tasks
2011 - 2013
* Developed LinkedIn profile and researced suitable groups to join * Enhanced networking and connections by focussed research * Posted articles and posts periodically * Actively participated in...
CHARAKTERKOPF-FRISEURE.DE
Data Entry / Inserting Content into Websites
2011 - 2013
* Set up blog-posts on TYPO3-driven based Content Management System * Edited available images - cropped, color/light corrected, resized - before adding to the posts * Made updates to website pages...
CHARLIE'S VENDING LLC
Vending Business Secretary
2011 - 2012
* Tracked inventory on a daily basis for 5 vending machines * Followed the daily sale reports from the remotely monitored machines * Managed inventory list and sales cum re-order level list *...
ANTHILLONLINE.COM
Custom assembly of weekly Emails
2011 - 2012
* Populated a weekly email newsletter template with content taken from the website, according to the editor's brief * Resized and added special effect to images prior to inserting into the emails *...
LLCNWA.COM
Virtual Assistant, Website & Blog Content Managmnt
2011 - 2012
* Entered store inventory and created & installed payment links * Made basic modifications to the site using Adobe WYSIWYG editor * Entered content through Web.com website builder * Installed...
BETFAIR.COM
Daily Sports Data Preparation for New Website
2011 - 2011
* Set up the matches (football / cricket) for the upcoming day on the system * Prepared the spreadsheet daily for the matches, which involved entering details containing match ID * Ran macros in...
OPAL COMMUNICATIONS
Sourcing flash games and their direct URL
2011 - 2011
* Sourced free to play flash games of types cooking, dress-up, learning, farming, boys, girls, pets * Identified the direct URL to the flash/swf file hosted online * Prepared a clear and easy to...
SHOPNCOOK.COM
Customer support for a software product
2011 - 2011
* Manned the helpdesk for a software product (cooking based) on H2desk "* Helped customers with different ways of adding a recipe, making menus, creating a shopping list from a weekly menu, getting...
BUSINESSBUILDINGBOOKS.COM
Ongoing VA help
2010 - 2011
* Set up, formatted, and posted ezines * Scheduled emails in Aweber * Set up, formatted and scheduled posts on a wordpress blog * Set up products in One-ShoppingCart * Scheduled Tweets and Facebook...

Education

Manipal University, Karnataka
Master of Computer Applications
-
Aptech, India
Advanced Diploma in Software Engineering
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Wordpress
Mailchimp
E-Commerce
Admin
MS-Office
Data Entry
Virtual Assistant
Helpdesk
Customer Service
Excel
My Snapshot
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Identity
Username
MargaretVA
Type
Individual
Member Since
November 2010
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Margaret S. | Elance

Margaret S.