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Michael West | Elance
 
176985602337900
Last Sign-in: Apr 24, 2012

Michael West

Experienced Customer Service Professional
   United States
  |   Galesburg, IL

Overview

I am a dedicated customer service professional with years of training and experience in handling customer service issues from billing and complaints to increasing business growth through pivoting additional products. I started by building a strong foundation with the United States Army, learning the basics of being both an effective team member and leader and I have continued to build on that foundation by working directly with State Farm's Corporate Insurance Office to improve customer service and retention. I've also recently finished...

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Dec 11, 2011|Article Writing|$11|Completed
|
2.5

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Skills (10)

Tested
Knowledge of Microsoft Office
Customer Service
Customer Service Test
My Score
avg
Passed
Analytics
Report Writing
Resume Writing
Peoplesoft
Diamond Database
Siebel 7
Worldwide Port System
Windows XP

Employment

State Farm Insurance
Customer Service Representative
2008 - 2010
Worked in a customer service position handling State Farm policy holder and employee's billing concerns, complaints, auto,fire,life claims as well as selling additional insurance policies. Worked...
Aarons Sales And Lease
Customer Service Representative
2007 - 2008
Worked as a delivery driver installing and demonstrating various electronic equipment such as Televisions, Sound Equipment, Video Game Consoles and Personal Computers.
United States Army
Transportation Management Coordinator
2002 - 2006
I was personally responsible for both commercial and military shipping vessels with values estimated in excess of millions of dollars. By insuring the secure and timely loading and unloading of...

Education

Full Sail University
Internet Web Design Bachelor Degree
2011 - Present
Full Sail University
Game Design Bachelor Degree
2011 - Present

Keywords

My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Mwest_84
Type
Individual
Member Since
November 2011
Elance URL
Verifications
0
Michael West | Elance

Michael West