Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Terrell Bain | Elance
 
176985602337900
Last Sign-in: Apr 5, 2013

Terrell Bain

Technical Support Specialist
   United States
  |   pompano beach, FL

Overview

Minimum Hourly Rate $27

Helpdesk Support Rep where more than several years of experience resolving computer related issues via phone, remotely, and face to face will contribute to client retention, customer service satisfaction, and company technical support productivity.

Read More »

Skills (10)

Tested
Microsoft Windows Server
Windows XP Administration
Windows XP Test
My Score
avg
Passed
Wi-Fi
Ning Marketing
Web Services
Network Administration
TCP/IP
Windows Vista
WordPress
Call Center Skills
Call Center Skills Test
My Score
avg
Passed

Service Description

- Assist with Building, configuring and troubleshooting PC's along with installing operating systems, 3rd party applications, and system security software.

- Networking: setup computers as a Local Area Network with Wireless Access Points, can set as a (Work group or Domain share). Troubleshoot and resolve common Internet connectivity problems with modems, switches, routers, or other networking equipment / media.

- HDTV setup and configuration for game consoles, surround sound systems, Satellite TV, and any variation of Internet TV services.

Read More »

Employment

Broward County Transit
Information System Analyst
2012 - Present
Work involves assisting in the design and development of large computer systems and their applications relevant to area of assignment.
Kaplan University
Helpdesk Support Rep
2009 - 2012
Three years experience providing Helpdesk Support for over 3000 Kaplan University Students and Faculty members. Received and resolved student and faculty technical support issues, such as...
Hostway Corporation
Technical Support
2008 - 2009
Provided critical hour Helpdesk / Technical Support for consumer and business clients with over 400,000 hosted domains. Assisted in educating, implementing and configuring all domain related...
Precision Response Corporation / DirecTV
Commercial Technical Support
2005 - 2007
Two years experience assisting DirecTV Commercial installers with configuring and installing S.M.A.T.V head end systems over the phone for hotels, dorms, and hospital.

Education

Kaplan University
Information Technology
- 2011
ATI Career Training Center
Information Technology
2005 - 2007

Keywords

Installing configuring maintaining hardware/software
Windows OS
Microsoft Office Suite
Networking Internet Wireless LAN
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
TechBain
Type
Individual
Member Since
February 2012
Elance URL
Verifications
0
Terrell Bain | Elance

Terrell Bain