I have a B.A. in ESL at the Secondary Level, but my passion, and first love, has always been writing. My major has given me the ability to expand my knowledge of English, in both grammar and literature, recognizing how well to capture an audience based on the different elements of a story.
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I have customer service experience, revolving around clerical duties, that have accentuated various skills which I would be able to apply to my writing, my voice talent and, of course, meeting the client's expectations.
My OCD is also my strength, as it...
In this essay, I utilized the style from a "definition" essay, describing a...
In this essay, I used the "descriptive" essay style in which the image was...
During my employment at EMSI, I received an award for being an exemplary employee,...
During my employment at EMSI, I succeeded in meeting expectations during a client visit...
I completed a four year degree in ESL
This is an essay I wrote in college and, personally, one of the most difficult to write...
This is an audio sample of one of my essays (definition essay), Just Like Chemistry,...
This is an audio sample of a poem by Julia de Burgos (which I still remember reading in...
I can type 75-85 words per minute, facilitating the writing process by being able to pour my heart (and head) out, giving me ample time to proofread and polish afterwards. I have been told that I have a very good voice with a surprisingly "clean" accent considering I was born and raised in Puerto Rico, my English doesn't have the accent most Puerto Ricans acquire when they learn English.
As a native Spanish-speaker, I do have an understanding of how to translate from Spanish to English without losing the meaning of what's being translated. In terms of writing, I thrive with prompts, participating in communities which give songs, word prompts and/or image prompts as inspiration. I have experience reading aloud, for pleasure, as well as work-related, and am able to complete said tasks with ease (once, I did it while fighting a cold. High five!)
I have read in classes (who hasn't?), while tutoring/teaching and while completing work-related tasks (either stories for the professor to use or the automated recording system set up for my previous employer).
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2015 - Present
Provide technological assistance that meet client standards and resolve various customer issues.
EMSI - Healthcare
2014 - 2014
Training new hires on policies, procedures and systems.
Building a Training Manual to facilitate the Training Process.
EMSI - Healthcare
2010 - 2014
Scheduling appointments for members of a Medicare supplement plan.
Multi-tasking between phone and computer use.
Translating interview scripts from English to Spanish as needed.
Auditing Calls in...
2011 - 2011
Speaking on the phone with insurance applicants to obtain applicant information.
Ordering medical records and scheduling paramedical services, as needed, for the applicants.
Inter-American University Fajardo Campus
2006 - 2009
Performed 80% of the administrative duties (grading, archiving, etc.)
Filled out monthly reports using Excel and Word.
Updated the professorís website.
Per-Cor Medical Institute
2008 - 2008
Performed administrative duties (filing, copying, typing, etc.)
Arranged appointments by phone.
Inter-American University, Fajardo Campus
B.A. in ESL at the Secondary Level
2005 - 2010