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Arman T. | Elance
 
176985602337900
Last Sign-in: May 12, 2015

Arman T.

Customer Service & Support / QA / Admin Support
   Philippines
Cagayan de Oro City
  |  10:02 am Local Time

Verified Freelancer

Arman T.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

A college graduate of two degrees with 6 years experience in the BPO/Call Center industry seeking to align with individuals or companies poised for strong growth and success who may need my specialization as a Customer Service & Support Advocate.

With proven dedication, integrity, honesty, positive attitude and professionalism combined with the ability to work under pressure sustaining a role in a fast-paced customer-centered environment, I have managed myself well in various accounts where I handled inbound and outbound phone and email...

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Portfolio

Recognized for excellence as a Customer Service Associate for an account in my previous...
Worked as Team Coach/SME/QA for the COBRA account for FIS Global Solutions Inc.
Worked as a CSR/TSR for Cricket Wireless (Telcom Account): Handled accounts activation...
Worked as Customer Service Representative for the following account: 1. Sprint PCS;...
Despite the dangers I still went to work. There were only a handful who made it to...

Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Computer Competency
My Score
avg
Passed
Customer Service
My Score
avg
Email Handling
My Score
avg
Telephone Etiquette
My Score
avg
Passed
English Grammar
My Score
avg
Passed
English Language
My Score
avg
Passed

Service Description

Customer Service
Customer Support: Trained to handled different types of customers
Billings and Payments
Account activation, security, update and cancellation
Data Entry
Quality Assurance
Admin Job
Typing speed: average 32 WPM

Microsoft application:
Windows
Word
Excel
PowerPoint

CRM; Siebel

My determination, proven dedication, integrity, honesty, positive attitude and professionalism combined with my ability to work under pressure sustains my role in any fast-paced customer-centered environment. I also went through several training to handled different types of customers or consumers and more importantly in dealing with difficult ones. English communication skill was uncompromisingly a requirement in my more than six years in the BPO/Call center industry and I intend to hone this to the highest level possible.


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Employment

FIS Global Solutions, Inc.
Team Coach
2010 - 2014
1. Assisted Team Leaders in managing teams 2. Coaching team members 3. Took tier 1 and tier 2 calls 3. performs QA function; audits calls 4. Assisted the training department 5. Admin function 6....
West Contact Services, Inc.
CSR/TSR
2009 - 2010
CSR/TSR for Cricket Wireless: Inbound Telecommunication Account: Accounts activation, billings and payments, and technical support.
Rainmaker Asia, Inc
Customer Service Representative
2007 - 2008
1. Inbound / Outbound Customer Finance Services for Sprint PCS; handled billings and payments; collection 2. Outbound Sales representative for TCIM-CPP 3. Lead Generation and profiling for...

Education

Western Mindanao State University
Bachelor of Law
2002 - 2007
Systems Technolgy Institute
Basic Computer course
1998 - 1998
Ateneo de Zamboanga University
Bachelor of Science in Business Management
1991 - 1994
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
a_tiblani
Type
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Member Since
December 2014
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Arman T. | Elance

Arman T.