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Allan Dann A. | Elance
 
176985602337900
Last Sign-in: Jan 18, 2015

Allan Dann A.

Writing / Customer Support / Email / Transcript
   Philippines
  |   Makati City, Metro Manila

Overview

Minimum Hourly Rate $5

I have been in the BPO industry for 5 years now, handling a wide array of specialized departments, from Enterprise B2B accounts, Sales and Marketing, to Customer Service and Support. I've held a number of posts from being a specialist, mentor, and team POC.

Over the course of my employment history, I have attained a number of Best Employee awards from all of the companies/teams that I have worked in/with, and bagged all the Best in Training awards from all the training(s) that I have undergone.

I am a blogger, a writer and a public...

Read More »

Skills (6)

Tested
Online Writing
Online Article Writing and Blogging Test (U.S. Version)
My Score
avg
Customer Service
Email
Email Etiquette Certification
My Score
avg
Internet Marketing
Sales
Public Relations

Employment

City Government of Dipolog - LSDEC
Administrative Assistant (Contractor)
2011 - 2011
• Authored the 2011 Company Profile of LSDEC which they are now adopting in all their business transactions • Headed the desk for public information which required me to write press releases/news...
CybernetSlash Support
Enterprise B2B Process Specialist
2010 - 2011
• Worked in an Enterprise B2B account; Juniper Networks, an IT company that provides network security solutions to business from all over the globe, which includes business that are listed in the...
Convergys Corporation
Senior Customer Service Associate / Sales Advisor
2007 - 2010
• Designated as Point of Contact for my team and assisted my supervisor in monitoring sales performance of my team members as well as the preparation of reports such as sales metrics. • Acted as a...
West Contact Services
Tech Support / Customer Service Representative / U
2007 - 2007
• Promoted as a “Universal Agent” (capable of handling all desks/queues of the account) when I was still on my 2nd month on the production floor • Handled activation, billing, and technical calls...

Education

Silliman University
Business Administation, Major in Management
2003 - 2006
Mindanao State University - Main Campus
International Relations, Major in Asian Studies
2001 - 2003

Keywords

Writing
Customer Support
Email Handling
Transcription
SEO
My Snapshot
Writing & Translation
1
Elance Level
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  • 12 months
  • Lifetime
Jobs
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0
0
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Milestones
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Reviews
Recommend
Clients
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Repeat
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Per Client
Identity
Username
aaleta
Type
Individual
Member Since
February 2012
Elance URL
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Allan Dann A. | Elance

Allan Dann A.