Welcome to Plexus IP Communication
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Plexus IP Communications is a privately owned, network-focussed, professional services organisation founded by a group of industry professionals in 2015. We engage at any point within the network lifecycle, be it consultancy, design, installation & commissioning, operational support or optimisation phases.We provide expertise across a range technologies and manufacturers including Cisco, Avaya,AudioCodes,Asterisk,Salesforce CRM, ZOHO CRM and other leading vendors. Our highly accredited staff are...
Unified communications (or unified IP communications) is the integration of services such as voice, video, instant messaging (online chat), and data sharing elements over a converged network. At its least integrated, unified communications is often deployed as IP telephony over an organisational network. At its most integrated, all communications
functions work in synchronisation and messages/information can be picked up on multiple platforms and multiple devices.
Our team have designed several Unified Communications solutions that allow our clients to experience all the benefits of a converged network.
Cisco Unified Contact Centerís delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure. Cisco Unified Contact Center Solutions are offered in three flavours.
Unified Contact center Express (UCCX) - Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for 10 to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available.
Unified Contact Center Enterprise (UCCE) - Designed for Enterprises, offering a rich...
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