I worked for the BPO industry here in the Philippines for many years. I have worked as a Customer Support Representative for the most t. I did Back office work for Rakuten but outsourced in the Philippines.
•Responds to calls, e-mails, cases, and faxes within agreed SLA
Provides support, identify troubleshooting steps, and resolve customer related issues
•Maintains accounts of customers upon request
•Provides correct and complete information to Technical Support Team for escalated issues
• Reviews and develops existing Customer Service...