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Abel A. | Elance
 
176985602337900
Last Sign-in: Apr 16, 2015

Abel A.

Call Center Supervisor,Tech support,Sales and CSR.
   Dominican Republic
  |   Santo Domingo, Dominican Republic
  |  8:45 pm Local Time

Overview

Minimum Hourly Rate $5
  |  
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Hi, I am a talented and experienced Call Center Supervisor / Agent looking to be hired. In my work experience I have versatility as a CRM Consultant working on many different projects. with over 6 years of experience in the call center industry and 2 years in the team leader level. I have experiences and exemplary skills in the Customer Service Field, as a Technical Support, Billing, Sales, Retention and Data Entry Agent level before I was promoted to a supervisory position. I Have worked for fortune 500 company such as Mediacom, Directv,...

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Portfolio

I worked for Sappsuma via Odesk for about 6 month building app, assigning task to their...
Cellphone Configuration, Payments Processing, Retention Educating Customers On The...
http://goredpocket.com/
Work as a Call Agent, Data Entry, Appointment Specialist, English to Spanish...
https://www.languageline.com/
Worked as a Tech Support, Troubleshooting, Retention, Billing, Sales Representative.
http://www.directv.com/DTVAPP/content/careers/customer_care
Worked as a Tech Support, Troubleshooting, Retention, Billing, Sales Representative.
Worked as a Tech Support, Troubleshooting, Retention, Billing, Sales Representative.

Skills (9)

Tested
Customer Service (Call center env.)
My Score
avg
Passed

Employment

Red Pocket Mobile Via Odesk.
Spanish and English Customer Service Representativ
2014 - 2014
Cellphone Configuration, Payments Processing, Retention Educating Customers On The Benefits and Features of Services while Promoting Sales. I Was also Promoted to Q.A. Position In my first 30days....
Language Line Solution
Call Agent / Interpreter
2012 - 2013
Work as a Call Agent, Data Entry, Appointment Specialist, English to Spanish Interpreter for finance calls.
Laurus International / Directv
Customer Service Representative
2011 - 2011
Work there for about 11 month with the Directv Campaign as a Tech Support,Data Entry, Sale's, Billing, Retention and Customer Service Representative.
Stream Global Services
Customer Service Representative
2010 - 2011
Work there for about 6 month with the Time Warner Cable Campaign as a Tech Support, Sale's, Billing, Retention and Customer Service Representative.
Apac/Mediacom
Supervisor
2008 - 2010
Work there for 2 and half years as a tech support,billing,sale's,retention, Customer service representative and in the first six month i was promoted to the team lead position as a supervisor. I...

Education

J. P. McCaskey High School
High School Diploma
1999 - 2003
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
ABELARANDA
Type
Individual
Member Since
January 2014
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Abel A. | Elance

Abel A.