Experienced in different domains as mentioned:
- Program Management - Project Management - Service Delivery - Vendor Management - Client Relationship Management - People Management - Key Account management - Software Testing - BPO Operations.
Experience of managing & execution of IT projects in domains like Infrastructure management, Application performance monitoring & management, Functional and Automation testing, Application/software development, Enterprise management solutions (EMS) & Business process/workflow automation. Possess strong business understanding, contingent management, analytical & problem solving skills and delivered complex projects within constraints.
Past experience in implementing IT projects docs & management processes.
Hands-on experience on scrum & agile model projects with banking and services sector customers. Apart from that, executed projects on different project management methodologies and implemented IT service management processes (ITSM). Good exposure in increasing business revenue within the existing customer accounts as part of Key Accounts management.
A keen communicator, trainer & mentor along with demonstrated abilities in managing external IT consultants / partners / vendors to ensure their timely work completion. Good capabilities in engaging and working closely with Top management like Chief Executive and VP level.
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Qualitykiosk Technologies Pvt ltd
2007 - 2011
Joined as Team Leader and rose to the post of Project Leader with Service Delivery Manager responsibilities
• Self-learnt, hands-on on new Technology for Infrastructure management...
Wipro, Reliance Communications Pvt ltd
Sr. Associate & CRE
2003 - 2007
Non-IT Operations handling experience as Sr. Associate- Healthcare Claims Transaction Process and CRE-Customer Response Executive.
o TL / On job Trainer (OJT) and imparted training at...