+ More than seven years of professional experience in a multinational IT service provider including three years at client sites in US geography
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+ Worked with fortune 500 clients (financial services) in the capacity of Business Analyst and Domain Consultant
+ Strong knowledge in Commercial Lending, Defined Benefits Pension & Annuities, and Service Delivery Advisory-Client services. Good understanding of Banking, Payments and Cards Industry
+ Proficient in requirements elicitation, process mapping, communications, FAQs, user manuals, and...
In 7+ years of my professional experience in consulting and client servicing, I have been exposed to critical functions of business such as customer service, operations, communications and marketing, IT strategy and project management office.
My role definition was to analyze business needs, perform feasibility analysis, identify the AS-IS/TO-BE functional gaps, elicit requirements, design process flows, validate the end product, and develop user guides/FAQs/training materials.
In addition to the above responsibilities, I have worked on crafting compelling proposals/presentations, marketing collaterals, direct/indirect communications, POVs, and white papers.
I have been acknowledged for my ability to tackle challenging issues, analyze feasible alternatives and provide innovative solutions that reside well within client’s budget and time frame.
With my motivation and the ability to ask right & to-the-point questions and devise optimal solutions, I am confident that I will be able to deliver on my promises and achieve client's expectations.
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