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Abhishek A. | Elance
 
176985602337900
Last Sign-in: Jul 7, 2015

Abhishek A.

ITIL Expert, ITSM Consultant
   India
  |   Bangalore, Karnataka
  |  10:09 pm Local Time

Overview

Progressive experience in IT Service Management in Service Delivery & Service Support. (Infrastructure and Application Support)

* IT Service Management
* 24X7 NOC / Global Service Desk
• Technology Support
• IT Service Delivery
• Vendor and Contract Management
* IT Outsourcing and 3rd party KPI Management
* ITIL Process Management
* People Management
* Service Level Management


Domains:
• Banking and Financial Services (BFSI)
• Telecom (VAS)
• Media and Entertainment (Gaming)
• Food and Beverages

Certifications
- HDI - Support Center...

Read More »

Skills (10)

Tested
IT Service Management
ITIL
Service Delivery
Vendor Management
Incident Management
Business Process
Project Management
Operations Management
Service Management
Remote Infrastructure Management

Employment

Avery Dennison
APAC Manager - Technology Support
2014 - Present
A fortune 500 organization Avery Dennison Corporation is a global manufacturer and distributor of pressure-sensitive adhesive materials, apparel branding labels and tags, RFID inlays, and specialty...
Tata Global Beverages
Global Manager - IT Service Assurance
2012 - 2014
Tata Global Beverages - Worlds "The Biggest brand in Hot Beverages" - Tata Global Beverages is an incredible story, with almost 200 years of history behind us and a heritage of consistent...
Royal Bank of Scotland
Consultant - Service Delivery
2010 - 2012
*IT Service Delivery *Global Service Desk *Stakeholder Management *Continual Service Improvement *Project Management *Clockwork Consultation (ITIL based Framework) *Vendor Management
Mahindra Comviva
Technical Specialist - VAS
2007 - 2007
Handling accounts of Aircel, Idea, Hutch, Bangla Link, GP, Mobilink, Orange, Sonatel, Hutch-Indonesia, Aktel, Mobinil and lots of other operators, I was responsible for PreTups (Easy Recharge)...
NIIT Technologies Limited
Systems Engineer
2006 - 2007
•Implementation of operational activities, solution of escalated issues, •Maintenance of servers. Account administration, •Configuration of codes, implementation of RFC battle plans and Patch...
Veda Informatics
VAS Engineer - Server Support Engineer
2004 - 2006
Wrok Profile - Service Support - Incident Management RIM, Application Support Shell Scripting, UNIX, LINUX

Education

Symbiosis institute of Management Studies
Six Sigma [GB]
-
Uttar Pradesh Technical University
Masters Degree in Computer Application
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
abhishekagnihotry
Type
Individual
Member Since
July 2015
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Abhishek A. | Elance

Abhishek A.