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Abigail E. | Elance
 
176985602337900
Last Sign-in: Apr 21, 2012

Abigail E.

experienced in data processing
   United Arab Emirates
  |   Dubai, Dubai
  |  5:31 pm Local Time

Overview

Minimum Hourly Rate $22

SKILLS
Excellent English Communication Skills both Oral and Written
Excellent knowledge in MS Applications
Internet Savvy
Basic knowledge in SQL
Knowledge in Event Management Software; Ungerboeck Systems Int'l - EBMS
SAP Applications

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Skills (1)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg

Service Description

PROFESSIONAL EXPERIENCES

Team Leader / Data Processor
Manages a number of multi-lingual Call Centre Agents
Ensures team’s process KPI’s are being adhered to
Motivate team members
Update the existing databases with changes and the status of each customer/prospective customer
Adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
Analyze the various parts of a problem properly and develop logical solutions
Quality management- look for means of improving as well as promoting quality
Ability to make efficient use of resources
Instill trust in others besides upholding the values of the organization
High level of motivation
Performs the analysis, running various mathematical calculations to determine how the data samples might best be applied to profit the business
Data Cleaning - roots out erroneous data
Initial Analysis - assesses the quality of the data
Main Data Analysis - determines the meaning of the data
Final Analysis - provides additional screening

Senior Technical Support Staff / Call Centre Agent
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional...

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Employment

Gulf Marketing Research
Team Leader/ Data Processor
2011 - Present
Manages a number of multi-lingual Call Centre Agents Ensures team’s process KPI’s are being adhered to Motivate team members Update the existing databases with changes and the status of each...
Al Futtaim Pvt. LLC – Gulf Marketing Research
Senior Technical Support Staff / Call Centre Agent
2009 - 2011
Support and provide superior service via phones, e-mails and faxes as a receiver and caller Use questioning and listening skills that support effective telephone communication. Use an effective...
ExpoCentre Sharjah – Sharjah Chamber of Commerce
Data Entry Operator / Customer Service Representat
2008 - 2009
Update EBMS system by entering the most recent company profile in various industries. Send Fax invites for upcoming trade shows and exhibits. Collect trade show catalogue information and...
Western Wats Philippines Incorporated
Data Processor Specialist
2006 - 2008
Check and verify programming errors of phone and on-line surveys Summarize open-ended questions of phone surveys and on-line surveys Make different statistical layouts for...
Western Wats Philippines Incorporated
Call Center Agent / Phone Interviewer
2005 - 2006
Provide personalized customer service of the highest level Pleasant and friendly mannerism Create grammatically correct responses without any spelling errors, fast and correct typing ability...

Keywords

data processing
surveys
market research
My Snapshot
Finance & Management
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
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Identity
Username
abigailemata
Type
Individual
Member Since
May 2011
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Abigail E. | Elance

Abigail E.