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Adrian Lumanog | Elance
 
176985602337900
Last Sign-in: Oct 4, 2014

Adrian Lumanog

Customer Service,SQL, Excel Expert
   Philippines
  |   Bamban, Tarlac

Overview

"Real success is finding your lifework in the work that you love".
I provide exceptional service and high quality solutions. I am highly motivated, analytical, results-driven, and have sense of commitment.

I have 6 years of experience in data and reports analysis with advance level of proficiency in excel, sql, vba, data analysis and automation of reports.

I also have 3 years of experience in customer service, resolving billing issues, updating account information, up-selling of products and services, doing outbound calls, emails and...

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Skills (9)

Tested
Microsoft Excel 2007 Test
My Score
avg

Service Description

customer service
sales
data entry
data analysis
case management
email and internet
research
database design
sql
excel
formulas
pivot tables
VBA
programming
report automation
C language
typing 50-60 wpm
MS Office




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Employment

NCO Philippines Clark, Inc.
Reports Analyst
2010 - Present
Generate daily performance reports for all 3 sites of NCO Philippines (Clark, Quezon City and Sta. Mesa).Analyze trends, causes and variances and create and distribute routine and ad-hoc reports....
Dell Philippines
Metrics and Reporting Analyst
2006 - 2010
Responsible for sending out daily & weekly sales reports. Providereal-time problem resolution that identifies, evaluates and corrects data gaps and errors. Analyze trends, causes and variances...
West Contact Services
Customer Service Representative
2005 - 2006
Responsible for sending out daily & weekly sales reports. Providereal-time problem resolution that identifies, evaluates and corrects data gaps and errors. Analyze trends, causes and variances...
Advanced Contact Solutions
Customer Service Representative
2005 - 2005
Phone support for Directv customer, US number 1 satellite television provider. Resolved billing concerns, satellite signal troubleshooting, and set up accounts for new customers. Acted as...

Education

University of the Cordilleras
Computer Science
1999 - 2002
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
adlumanog
Type
Individual
Member Since
August 2012
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Adrian Lumanog | Elance

Adrian Lumanog